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The CDTI endorses indigitall’s innovative plan developing artificial intelligence

20 MAY. 2022
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The CDTI endorses indigitall’s innovative plan developing artificial intelligence

The Centre for the Development of Industrial Technology (CDTI) of the Spanish Ministry of Science and Innovation recognizes and rewards the capacity for innovation and development of new emerging technologies of indigitall by subsidizing its indigitall Customer Communication Cloud program. This project is based on the creation and development of an intelligent solution in SaaS model of digital communication with the client using artificial intelligence technologies to establish an intelligent, automated, enriched, personalized and segmented communication with customers through their digital devices, using different channels such as mobile applications, web pages and connected cars.

The CDTI has especially valued the indigitall platform in terms of its ability to connect in a simple and integral way to the management systems of companies (CRMs, BBDD) and, at the same time, its robustness and power since it includes artificial intelligence and machine learning features capable of working on any digital device. indigitall also offers a complete omnichannel communication and analysis strategy with the incorporation of new communication channels: WhatsApp (AI Bot & Contact Center), Mobile Wallet, Android and Apple Car Notifications, and Facebook Messenger.

Specifically, the artificial intelligence modules developed by indigitall have been the intelligent AB test, sending the best moment, analysis of the influence of words and feelings, predictive guide for the creation of communications and segmentation according to the risk of churn. These applications drive customer awareness by companies increasing their responsiveness to real and future demand.

indigitall is successfully building its innovative and visionary leadership in digital transformation through the development of artificial intelligence, essential for increasing business competitiveness. In addition, a woman leads the area of data and artificial intelligence which confirms indigitall’s commitment to gender equality and the promotion of women in the technology sector.

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indigitall accelerates its growth thanks to Santander Bank’s Smart Fund

29 APR. 2022
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indigitall accelerates its growth thanks to Santander Bank’s Smart Fund

indigitall’s technological solution receives the support of Santander Bank’s Smart Fund, aimed at accompanying initiatives with growth potential, with a strong focus in this case on innovation and digitalization. Specifically, the Smart Fund has opted for the trajectory and evolution of indigitall and the projections of its national and international expansion, with a clear focus on sustained growth and digitalization of marketing processes, also leading to the generation of quality and qualified employment.

Nine years after its creation, indigitall has positioned itself as a global benchmark for the digital transformation of companies, being the only platform in the world that includes all inbound (inbound marketing) and outbound (outbound marketing) digital channels integrated into a single technological solution.

A young and consolidated company, with a qualified team and an ambitious growth plan, it has a great innovative capacity and strategic vision, whose next challenges are the opening of a subsidiary in the United States and the commercialization of new products based on digital communication services, artificial intelligence and cybersecurity.

The founders and directors of indigitall are satisfied with this agreement. Xavier Omella is proud because “it is a recognition of the work of the entire team; our key factors are the results achieved, the leadership demonstrated and the satisfaction of our customers, leading brands from all sectors”. For his part, Juan Carlos de la Vela adds that it is about continuing the strategy outlined, “being able to provide the spark, that innovation focused on obtaining results for our clients. They are satisfied with us because they are successful and, therefore, we will continue to grow and add value.”

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