Customer journey – EN

BECAUSE EVERY INTERACTION MATTERS

Omnichannel Customer Journey Orchestration

Truly Omnichannel, Totally Orchestrated: indigitall’s Customer Journey is the only canvas to unify your outbound and inbound channels into a single view, allowing you to map the complete customer experience from acquisition to retention to upsell.
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Optimize Digital Experiences for Today’s Dynamic Consumers

Develop a Customer Journey Map to:

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    Create user experiences that increase CVR by up to 140%.

    Improve your user’s experience and make buying easy. Create a journeys that reach your users at the best moment and in channels they use the most.
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    Unlock Actionable User Insights with Comprehensive Analytics

    Transform raw data into strategic advantage. Leverage insights to create targeted campaigns, personalize user experiences, and drive sustainable growth in an increasingly competitive digital landscape.
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    Enhance Brand Consistency and Value.

    Create impactful brand experiences that are consistent across channels to improve retention rates and brand loyalty.
THE ALL-IN-ONE SOLUTION

Unify All Your Channels in One Powerful Platform

Easily orchestrate and automate complex customer journeys in a fraction of the time across all your channels. Eliminate data silos and gain a 360-degree view of your customer journey, empowering your team to deliver personalized experiences with confidence.
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TURN COMPLEXITY INTO CLARITY

Master Multi-Persona Journey Mapping with Ease

Transform complex customer behaviors into actionable journey maps effortlessly to boost engagement, sales, and LTV!
AUTOMATE, INNOVATE, DOMINATE

Unlock Marketing Potential with Smart Automation Solutions

Remove the guesswork and achieve better results with AI-driven experimentation. Explore what works best by experimenting with entire journeys, specific paths, or individual messages. Reach customers through their preferred channels at the most effective times.

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LEARN AND GROW

From Data to Decisions: Actionable Journey Insights

Empower your team with clear, data-backed strategies for enhancing customer experiences.
ARTIFICIAL INTELLIGENCE

AI That Enhances Customer Experience and Reduces Cart Abandons

Our artificial intelligence solutions collect and interpret data from different sources to improve your customer’s experience. Send your messages at the best time for your customers and recover cart abandons simply and effectively.
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PERSONALIZE TO MESMERIZE

Give Each Customer a Personalized Experience

Create automated message flows based on personalized customer data and enrich communications with images, videos, or animated gifs.
EFFICIENCY MEETS IMPACT

Streamline Your Communications and Expand Your Reach

Centralize all your brand’s communications. Strategically plan and coordinate your messages according to each phase of the customer journey.
Segment customers by stage in their customer journey and deliver messages that drive conversion.
Reach your audience with the right messages at the right time. Discover our digital solutions to reach all your customers.
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CRAFT YOUR MESSAGE, NO HASSLE REQUIRED

Simplify Your Digital Communications Setup

Experience effortless campaign planning with our intuitive drag-and-drop interface. Easily create user journeys using web push notifications, in-web pop-ups, and proactive WhatsApp messages—all tailored to user actions.
Our tool helps you improve customer relations, optimize marketing and sales strategies
and reinforce your company’s image.

Key Use Cases

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Post-Purchase
Keep your customer’s informed at each step of the purchase process: payment, shipping, delivery and returns.
Bienvenida
New User Welcome
Welcome new user with a premium experience that delights. Keep them interested post-purchase/sign up.
Eventos
Event-Based Triggers
Send automated messages when your customers take action for real-time, personalized responses that wow.
Calendario
Date-Based Sends
Engage customers on the days that matter most to them. Send offers or messages on birthdays, holidays, or special occasions.
Retargeting
Retargeting
Recover cart abandons and increase sales. Identify and improve communication at the weakest points of your purchasing process.
Paths
Find Best Paths
Establish cross-channel journeys according to different user characteristics, interests and behavior.


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