Transform Digital Banking: One Platform for Secure Engagement

indigitall · Banking & Insurance — Hero

Customer Journeys

Every financial decision has its moment. One single platform is ready for all of them.

Pick a Customer Journey to see how it unfolds across every channel — with behavioral triggers, AI personalization and a real-time preview of exactly what the customer receives at each step.

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Journey triggered by behavioral event ·AI personalization active ·Single customer profile

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Interactive financial journeys demo. Enable JavaScript to explore Mortgage Recovery, Credit Onboarding, OTP & Alerts, Cross-Sell, Churn Prevention and Insurance Renewal with live phone previews.

Case Studies

Real results from financial institutions that stopped leaving conversions on the table.

Peru · Banking

BCP used Retargeting Web Push to recover customers abandoning mortgage and credit applications mid-form — targeting drop-offs with behavioural segmentation at the exact exit point.

16.67% peak CTR on Retargeting

9.41% peak CTR on segmentation

Spain · Banking

ABANCA deployed a generative AI bot trained exclusively on the bank's own content. Customers get instant answers to account queries — with no hallucination risk and no data leakage to a public LLM.

4.5/5 User experience score

Colombia · Fintech

MIO automated a multi-step Customer Journey to incentivise minimum monthly transactions — using behavioural segmentation to reach the right customers at the exact moment in the product cycle.

84% open rate

30% conversion rate through segmentation

Source: indigitall production data — BCP, ABANCA and MIO, 2026.

Measured Outcomes

Numbers from real production deployments in financial services.

−75%: SMS costs; Encrypted Push replacing SMS for OTPs, median across success cases
16.67%: Peak CTR on Retargeting; Mortgage and credit application recovery
+25%: Sales through Retargeting; Repeat purchase and Cross-Sell
+15%: Mortgage approvals; Push and CDP segmentation
84%: Email open rate; Segmentation with Customer Journey Builder
30%: Conversion rate through segmentation; Customer Journey Builder

Source: indigitall production data — BCP, Santander, Interbank and MIO, 2026.
SMS cost reduction is the median across financial services sector success cases.

indigitall Omni AI

Hey there!

Your highest-intent customers abandon the form. Every minute they wait, intent goes cold.

Every financial decision has its moment. One single platform is ready for all of them.

Real results from financial institutions that stopped leaving conversions on the table.

Numbers from real production deployments in financial services.

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