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Universities lose up to 40% of admitted students before the semester even starts. indigitall connects every stage of the student lifecycle: prospect to enrolled, enrolled to retained, retained to re-enrolled, with AI-powered journeys across WhatsApp, email, push, and in-app. Every team. Every touchpoint. No more summer melt.
A prospect who downloads one brochure gets the same emails as everyone else. A prospect who opens the MBA page three times, books an open day and reads on mobile at night gets reminders built around that program and its deadlines, before they enroll somewhere else. That is the difference between a platform that mass-sends and one that reads signals. indigitall's CDP turns application, portal and campus behavior into enrollment journeys, deadline reminders and student support that act before a student drifts away.
The CDP watches portal logins, missed deadlines, unpaid fees and re-enrollment dates. When the signals match a known dropout pattern, a retention journey starts automatically, before the student withdraws.
Programs viewed, application stage, campus of interest and the time each prospect reads drive individualized push, in-app content and WhatsApp replies. So every message is about the program they actually want.
Registration, scholarships, schedules, fees, documents. Answered instantly by an AI agent trained on your own content. Advisors receive only the cases that actually need them.
Each student gets only the deadlines that apply to them: their program, their documents, their fees. Reminders stop once the task is done. So students stay opted in instead of muting you before the deadline.
Pick a journey to see how it plays out across every channel: behavioral triggers, AI personalization, and a live phone preview showing exactly what the student receives at each step.
Deployed indigitall's AI agent across WhatsApp, email, and push to automate the full enrollment funnel, from prospective student inquiry to confirmed registration. Re-enrollment campaigns ran automatically with no manual staff intervention.
Deployed an AI agent to handle student administrative queries: registration, scholarships, scheduling, across all digital channels. Human staff now focus on complex cases only.
Connected email, push, and WhatsApp into a single unified student journey. Prospective students moved faster from inquiry to appointment. Enrolled students received proactive retention support throughout the academic year.
Source: indigitall production data: Politécnico Internacional, Tecmilenio and Universidad César Vallejo, 2026.
See More Success StoriesSource: indigitall production data: Politécnico Internacional, Tecmilenio and Universidad César Vallejo, 2026.
With indigitall, one Customer Journey combines two or more channels and branches on what a student does or does not do. In the United States, WhatsApp has a narrower role: Meta does not currently deliver marketing template messages to US (+1) numbers, so a WhatsApp conversation starts with the student's own message. Email, SMS, push and in-app messages carry the outbound steps.
| Channel | Best used for | Limit to know |
|---|---|---|
| Answering a student who writes first | Outside the 24-hour window, only an approved template can be sent | |
| Email and SMS | Deadlines, reminders and next steps | Confirm consent rules with your compliance team before each campaign |
| Push and in-app | Alerts for students who installed the university app | Reaches only students who have the app |
With indigitall, student chats arrive in the Contact Center, where advisors work from one panel. The queue is first in, first out, and conversations are shared evenly among the advisors who are online and accepting new ones; by default, each advisor handles up to 6 at once. An advisor can transfer a conversation to another available advisor, and the AI agent can hand a student to a person when one is needed. The agent panel documentation describes each step.
| Situation | What the panel does |
|---|---|
| Several advisors are online | Conversations are shared evenly, up to 6 at once per advisor by default |
| An advisor is not available | New conversations wait in the queue or go to other available advisors |
| A colleague should take over | The conversation is transferred between available advisors, and the chat history (up to 20 messages) opens beside it |
indigitall documents connectors for HubSpot and for Salesforce Marketing Cloud. Any other system connects through the API or SDK in real time, or by CSV, and a journey can send data back with a webhook. The documentation names no native connector with a student information system or a learning platform, so those connections are built on the API and the webhook.
| System | How it connects | What it does |
|---|---|---|
| HubSpot | App Marketplace connector, installed by an administrator | Adds Push, SMS and WhatsApp actions to HubSpot Workflows |
| Salesforce Marketing Cloud | Connector | Salesforce orchestrates the journey and indigitall delivers the messages |
| Any other CRM or student system | API or SDK, or CSV; webhook out | You choose which fields cross |
Not for marketing. As of October 2026, Meta says WhatsApp does not deliver marketing templates to US (+1) numbers. With indigitall, a student can still write first and receive answers inside the 24-hour window, while email, SMS, push and in-app messages carry the outbound steps. Check where your students are before you plan the channel mix.
Yes. With indigitall, the AI agent can capture leads, manage bookings and update the CRM, and it can transfer a conversation to a configurable number of human agents in the Contact Center. Staff then continue in the same panel, with the chat history beside the conversation.
Yes. With indigitall, the university's documents (PDF or text) and web pages feed the AI agent as knowledge sources, and your team can add or update them after the first setup. According to the documentation, the information belongs to the organization and training data is not shared with public AI applications.
Not always. With indigitall, a CSV upload and the HubSpot connector do not require building an integration, while an API or SDK connection is built by the university's IT team. In every case the university chooses which fields to send. Salesforce Marketing Cloud has its own documented connector.
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