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Push Notification Software: The Ultimate Guide
Push Notification Software: The Ultimate Guide
Omnichannel vs Multichannel: Choose the Ideal Strategy
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What is RCS Marketing?: Everything You Need to Know
What is RCS Marketing?: Everything You Need to Know
Push Notifications vs. SMS: What You Need to Know
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The Future of Healthcare Marketing: An Essential Guide to Omnichannel Excellence
The Future of Healthcare Marketing: An Essential Guide to Omnichannel Excellence
Omnichannel Marketing Automation: What You Need to Know
Omnichannel Marketing Automation: What You Need to Know
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The indigitall CDP unifies every channel — web, app, WhatsApp, SMS, voice, store — into a single, real-time customer profile. Data flows in from everywhere; activation flows out to every channel, on one architecture. No silos, no batch, no duplicates. It doesn't replace your CRM — it completes it with the whole customer.
Data from web, app, WhatsApp, SMS, voice and store flows into the CDP. Identity resolution collapses the duplicates scattered across your CRM, ecommerce and spreadsheets into a single, living customer profile — actionable instantly, not in batch.
The CDP stacks data in layers, and each layer enables a decision: identity and attributes feed LTV, events trigger the journey, and segments — built in natural language — activate the right channel. One foundation for the whole journey.
Every event that enters the CDP can trigger an activation on the right channel at the right moment — a WhatsApp conversation, a push, an email, an in-app message. Unified, clean data means better decisions and more value per customer.
Data flows in from every channel; activation flows out to every channel — on one architecture, in real time. No silos, no batch, no duplicates. And it feeds your CRM with the whole customer; it doesn't replace it.
What happens when data stops being fragmented: a single profile per customer, real-time segmentation, and activation on the right channel.
Unified all its patient databases in the indigitall CDP.
Replaced mass sending with behavioral segmentation.
Captured anonymous leads via Web Push and integrated them into its flow.
Re-engaged abandoned mortgage and credit applications.
Results reported by indigitall customers. They are not a guarantee and vary by sector and use case.
What unified, real-time customer data makes possible across the journey — identity, segmentation, and activation on one architecture.
Resolve duplicates from CRM, ecommerce, app and store into a single living profile — actionable instantly, not in a nightly batch.
Describe the audience in plain language and the CDP builds the segment from live behavior and attributes — ready to drop into a journey.
Every event — a purchase, an abandoned cart, an opt-in, a store visit — can trigger activation on the right channel at the right moment.
The CDP is the data layer of the indigitall platform — the orchestration, security, identity and live integrations that turn unified profiles into action across every channel.
A Router Bot analyzes user intent in natural language and directs the query to the right specialized agent, human agent, or external system. Complex workflows that span multiple departments are handled without the customer knowing.
The Model Context Protocol connects the agent to any external system in real time — CRM, ERP, inventory, payment, healthcare record, or proprietary API. The agent fetches data, calls functions, and writes results back. Real actions, not simulations.
The CDP keeps conversation state active across every channel. A customer who starts on WhatsApp, continues on the web, and calls the contact center never has to repeat themselves. Full context, zero friction.
Every response passes through a security filter before delivery — blacklists, brand-safety guardrails, and content moderation. RAG training on client-only data means the agent never hallucinates from public internet content.
Every resolved interaction, every escalation, and every drop-off feeds back into the model. Resolution accuracy improves over time without manual rule-writing.
When an interaction requires human judgment, the agent hands off to a live agent in the Contact Center — with the full conversation history, customer profile, and attempted resolution steps already loaded. No cold handoffs.
The CRM manages the commercial relationship and sales. The CDP unifies data from every channel and activates it in real time. They don't compete — the CDP feeds your CRM with the complete customer.
Most AI deployments have a hidden cost that doesn't appear in the contract: every customer query sent to a public large language model is a data transfer to that provider's infrastructure. indigitall AI Agents use Retrieval-Augmented Generation trained exclusively on client-provided content. The agent knows your products, policies, and procedures. It knows nothing it wasn't taught. And everything it was taught stays inside your environment.
Trained on your content — product catalogs, FAQs, policy documents, service data. Nothing from the public internet. No hallucinations from Wikipedia or news content.
Customer queries do not leave your environment to be processed by a third-party LLM provider. The reasoning layer runs on indigitall's infrastructure with your data.
Every response is filtered for brand safety, legal compliance, and content moderation before delivery. Blacklists prevent specific terms, competitors, or off-limits topics from appearing in any response.
G2 is the world's largest B2B software review platform — 90 million verified reviews. These 76 badges were earned from customers operating indigitall every day, validating the platform reliability and AI capabilities behind OmnIA Agents.
430+ verified reviews across 8 categories — measuring delivery performance, AI capability, and platform reliability in production.
Recognized for AI conversational capability across global, EMEA, and European markets.
The fastest-growing platform in the category — ranked above all competitors on traction and growth trajectory.
Highest usability score in the category — teams configure and run OmnIA Agents without heavy IT overhead.
Top-rated platform in Europe and Latin America — by verified customer rating, two separate G2 Regional Grids.
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