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SOLUTIONS
Convert More With
Smarter SMS and RCS Marketing
Connect with Customers Instantly
Reach customers instantly with SMS messaging, a proven channel for high open and response rates.
Deliver Rich, Interactive Experiences with RCS
Elevate your messaging with RCS by combining the reliability of SMS with the richness of modern chat apps.
Combine with Other Channels
Maximize the effectiveness of your messaging strategy by integrating SMS and RCS with other channels.
Personalize Messages for Every Customer
Deliver highly personalized SMS and RCS messages based on customer data, preferences, and behavior.
SOLUTIONS
Simple, Reliable, and Effective
SMS Messaging
Send campaigns in bulk.- Get real-time analytics on delivery.
- Combine SMS with email and push in one Customer Journey.
RCS Messaging
- Multimedia-rich content.
- Interactive elements like clickable buttons.
- Read receipts and typing indicators .
Omnichannel Integration
- Combine SMS/RCS with your other channels from one platform.
- Use SMS/RCS as a follow-up to unread push notifications.
- Use RCS for messages with images and buttons, with SMS as the automatic fallback.
Personalization
- Dynamic content insertion for personalized messages.
- Behavior-based triggers for timely, relevant communication.
- A/B testing to optimize message performance.
USE CASES
SMS/RCS
Use Cases
Explore use cases
SUCCESS STORIES
Chosen by Brands
All Over The World
Success Stories
I have been using indigitall for five years, and I can only recommend it to any marketing professional. It is a fundamental tool in our daily operations for communication and interaction with our entire audience.
20%
Reduction in Customer Service Operating Costs
“indigitall’s platform has helped us to build a custom solution to increase the satisfaction and LTV through Whatsapp.”
“The best thing about indigitall is the closeness; the person who talk to us are always there for what we need. The interface is very simple and user-friendly, which makes the work easier. It is a tool designed for the user.”
"indigitall improved our customers' experience with the development of a powerful WhatsApp bot. Since we put it into production, calls to our customer service have decreased, and customer satisfaction increased by implementing this new service channel. Their support always resolves issues that arise quickly and effectively."
See how Real Madrid and Atletico Madrid took advantage of indigitall's Whatsapp Chatbots to boost fan engagement and sales.
"indigitall has enabled us to strengthen our company’s digital strategy, substantially improving the experience of our existing customers by establishing more personal, contextualized, and segmented communications through the digital web notifications platform."
"Working with the Indigitall platform, especially Web Push, has been a highly valuable experience. Automated campaigns, retargeting, AI-based emails, and many other options allow for highly efficient, effective, and personalized communication through this platform. I highly recommend it."
"The truth is that we have been using it in the company where I work for the last 3-4 years, and the platform is very intelligible and adapts to our needs as a means of communication. It offers a fast service, and we have rarely detected errors. In that case, the indigitall team has resolved the problem very quickly."
"It increased the possibilities of interaction with my clients, opening new channels and new functionalities, which led to an incremental improvement in many business ratios."
CUSTOMER JOURNEY
Channel Orchestration System? Sounds Perfect
Optimize your communications and marketing campaigns from a single platform. AI ensures maximum conversion rates through automation and personalized content on each user's favorite channels.
More about SMS and RCS
What does an SMS marketing platform need to text US phone numbers?
Business texts to US numbers need a registered brand and campaign, either 10DLC or toll-free, and approval takes days to weeks.
indigitall's support team sends the registration form and manages the submission.
A 10DLC registration asks for
the company's tax ID
a physical address
a live website
proof of how each person opted in
| Requirement | What it means |
|---|---|
| Documented opt-in | Each recipient agreed to receive texts, and you can show how |
| Brand in the first message | The first text names the business |
| Opt-out | STOP and UNSUBSCRIBE are honored at once, with a confirmation |
| Links | Public URL shorteners are not accepted; a branded domain is |
| Content | Sexual content, hate speech, alcohol, firearms, tobacco and vaping are not allowed |
How do you know whether an SMS was delivered, and why one fails?
With indigitall, every send leaves a trail.
- sendings
- CTR
- the message parts sent
CSV with device data
one row per message
- the carrier
- the status it returned (for example DELIVRD, delivered)
- the error description if there was one
- the number of parts
- whether it went out as transactional or marketing
That shows whether a problem sits with one carrier or with the message itself.
| What happens | Where you see it | What to know |
|---|---|---|
| Failures cluster on one carrier | The carrier and error description of each message | Comparing carriers tells you whether the problem is the list or the route |
| Messages to US numbers are blocked | The delivery status | Business texts to US numbers need a registered brand and campaign |
| Few clicks on links | The clicks of each message | A short link on the brand's own domain looks more trustworthy than a generic one |
FAQs: SMS and RCS marketing with indigitall
What do you need to send RCS messages, and what happens if a phone does not support it?
RCS messages arrive in the phone's default messaging app, on Android and iPhone, as long as the device, the operating system, the carrier, the region and the user's settings allow it and there is an internet connection. If RCS is not available for a recipient, indigitall sends the message as SMS automatically. RCS shows the brand's verified logo, images and buttons.
Why does one text message count as several?
Because a single SMS holds 160 characters. With emojis and other special characters the limit drops to 70, and a longer text is split into parts of 153 characters. In indigitall, the SMS statistics show how many parts each message used, so you can see which templates are being split and shorten them.
Can SMS links use the brand's own domain?
Yes. indigitall's branded link shortener works with your own domain: you point a subdomain to the shortener and indigitall finishes the setup. It works for SMS and for web and app chat, and the link's destination can be changed later. For US traffic it matters even more, because public shorteners are not accepted in 10DLC registration.
How do you keep customers from mistaking your texts for phishing?
With indigitall, a few signals help. In RCS, the message arrives with the brand's logo and name verified, so customers see who is writing before they open it. In SMS, the brand name in the first message and short links on the brand's own domain make the text recognizable as legitimate, and a clear STOP option shows it respects the reader.
