indigitall Omni AI 
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Powering millions of omnichannel interactions every single month.
Create a seamless user experience: unify multiple channels on a single platform
Increase revenue by up to 80% with personalized automation
Improve engagement with real-time insights
Seamless omnichannel communication
See more Success StoriesPersonalized Customer Engagement
01
Deliver the right message, at the right time, through the right channel.
- Create personalized, effective messages
- Automate multichannel campaigns
- Deliver them at the best time
Automated Sales, Conversion Boost
02
Guide customers through the buying process with AI-powered automation.
- Smart retargeting to recover abandoned carts and increase sales.
- A/B testing & campaign optimization for maximum impact.
- Trigger-based workflows to engage users at critical moments.
Retention and Loyalty Optimization
03
Keep customers engaged and turn them into long-term advocates.
- Predictive analytics to identify and prevent churn.
- Loyalty & reward campaigns to drive repeat purchases.
- Post-purchase communication to nurture relationships.
INTEGRATIONS
The Perfect Match for
Your CRM
Auto-Sync Data- CSV Upload
- Cross-Platform Compatibility
- Fully-compatible
FEATURES
The Keys to the
Smoothest Journey
Learn more about indigitall AI
Filter
AI
A/B testing
Retargeting
AI
Best path
Time delay
AI
Best time
Random paths
AI
Keywords
Push events
AI
Assistance
Webhook
Filter
AI
A/B testing
Retargeting
AI
Best path
Time delay
AI
Best time
Random paths
AI
Keywords
Push events
AI
Assistance
Webhook
SUCCESS STORIES
Real Examples, Real Improvements
See more Success Stories
See success stories
“The best thing about indigitall is the closeness; the person who talk to us are always there for what we need. The interface is very simple and user-friendly, which makes the work easier. It is a tool designed for the user.”
"indigitall improved our customers' experience with the development of a powerful WhatsApp bot. Since we put it into production, calls to our customer service have decreased, and customer satisfaction increased by implementing this new service channel. Their support always resolves issues that arise quickly and effectively."
+41%
Higher Promotional Sales Achieved with Whatsapp
See how Real Madrid and Atletico Madrid took advantage of indigitall's Whatsapp Chatbots to boost fan engagement and sales.
More about Customer Journey
How does indigitall's customer journey builder work?
A customer journey in indigitall decides the next step for each person based on what they do. You build it from five parts: the trigger, the audience, the logic, the channels and the goal.
| Part | What it decides | How you set it up |
|---|---|---|
| Trigger | When each person enters | An event such as a purchase, a date or a profile trait |
| Audience | Who can enter | Lists, a CSV with customerId, filters or event segments |
| Logic | What they get next | Filters, delays, branches on opens, clicks or no response, retargeting, random paths and Best Path |
| Channels | Where it reaches them | AI voice, push, email, SMS, and web and app personalization |
| Goal | When the journey has done its job | The conversion you define for that journey |
It runs on indigitall's built-in CDP and a unique ID per customer, so every step knows that person's profile and events.
Templates cover
- abandoned cart
- welcome
- birthday
- win-back
- lead nurturing
- cross-sell
How do you control the timing of each step in a customer journey?
Each step of an indigitall journey can run right away or after a delay.
The delay can count from a date field in the customer's profile, backward too, so a reminder goes out before an appointment or a renewal date.
| Option | What it is for |
|---|---|
| Delay relative to a customer date | A reminder two days before an appointment, or a message right after a purchase |
| Specific time with time zone | A send at a set hour in the time zone you choose |
| Excluded weekdays | No sends on weekends |
| Specific date | A step that runs on the day of a promotion |
FAQs: indigitall's customer journey builder
How does an indigitall customer journey sync with my CRM?
First you create the same fields your CRM uses in Customer Fields, with the same names. Then you run a first load with a CSV file. From then on, every new record or update in the CRM syncs automatically with indigitall, without duplicating contacts, and journeys use those fields to filter and personalize.
What happens if a customer buys while they are in an abandoned cart journey?
When the purchase reaches indigitall as an event, the CDP takes that person out of the abandoned cart journey and can move them into a post-purchase journey, for example with an order confirmation and a survey a few days later. They stop getting reminders about something they already bought.
What statistics does an indigitall customer journey give you?
Each journey shows the user flow and, for every node, sends, clicks, CTR and platform, plus opens for email, which privacy features and firewalls can distort. You can also download a CSV by customer with each person's state in the journey, to match it against your own data.
