BCP used Retargeting Web Push to recover customers abandoning mortgage and credit applications mid-form — targeting drop-offs with behavioural segmentation at the exact exit point.
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The 76% of financial service applications are abandoned before submission. indigitall recovers them — with real-time behavioral triggers, encrypted Push that eliminates SMS fraud exposure, AI-powered support and unified customer profiles across every channel. One platform. One view of every customer. No pipeline left behind.
Financial services teams face three problems no generic platform was built to solve: the cost and fraud exposure of SMS verification, the highest form-abandonment rate of any sector, and customer data spread across too many systems to act fast. indigitall solves all three from a single platform — with encrypted Push that eliminates SMS cost, behavioral triggers that recover abandoned applications in real time, and a CDP that gives every team the same view of every customer.
OTPs, transaction alerts and fraud notifications delivered inside your trusted app. End-to-end encrypted. Phishing-resistant. No SIM swapping exposure. No SMS pumping risk.
The moment a customer abandons a mortgage, credit or insurance application, a behavioral trigger fires. Retargeting across Push, WhatsApp and email brings them back before intent disappears.
The indigitall CDP unifies identity across the app, web, WhatsApp, branch and contact centre. Every team works from the same customer record. Cross-selling signals surface at the right moment — not after the customer has left.
Balance queries, card blocking, policy FAQs, payment scheduling — resolved instantly by an AI Agent trained exclusively on your data. Human agents focus on what only they can handle.
Pick a Customer Journey to see how it unfolds across every channel — with behavioral triggers, AI personalization and a real-time preview of exactly what the customer receives at each step.
BCP used Retargeting Web Push to recover customers abandoning mortgage and credit applications mid-form — targeting drop-offs with behavioural segmentation at the exact exit point.
ABANCA deployed a generative AI bot trained exclusively on the bank's own content. Customers get instant answers to account queries — with no hallucination risk and no data leakage to a public LLM.
MIO automated a multi-step Customer Journey to incentivise minimum monthly transactions — using behavioural segmentation to reach the right customers at the exact moment in the product cycle.
Source: indigitall production data — BCP, ABANCA and MIO, 2026.
Source: indigitall production data — BCP, Santander, Interbank and MIO, 2026.
SMS cost reduction is the median across financial services sector success cases.