Conversational AI Voice Agents for Support

How it works

Trigger. Converse & act. Hand off.

Trigger

The journey places the call.

A step in the Customer Journey — or a churn or no-show prediction — triggers an outbound call. The right call, to the right customer, at the right moment. Not a blast to a list. A next best action, placed automatically when text hasn't landed.

Journey step · appointment tomorrow

Call decision

Trigger No-show risk

Channel AI Voice call

Timing 24h before

Converse & act

A real conversation that acts on your systems.

Natural, real-time voice understands intent — it is not a tone menu. It answers questions and acts on your live systems via MCP: it reschedules the appointment, confirms the order, resolves the query, and updates the record while still on the call.

Voice
Agent

Hand off

To a human, with full context.

Most calls finish end-to-end. When one needs a person, AI Voice hands off to a human agent with the full transcript, the detected intent, and the steps already taken — so the customer never repeats themselves. No cold transfers.

Resolved by AI 84%

Escalated with context 16%

Warm handoff · full transcript passed

The loop

Runs 24/7 and scales to thousands of calls at once. Every call feeds the journey, so the next touch is smarter. No queue, no hold music, no human required to keep it running.

24/7
No queue

Thousands
of calls at once

Feeds
the journey

Human handoff
with context

Use cases

AI Voice, in the journey.

Real scenarios where a live voice call closes what text can't — triggered automatically, resolved end-to-end, escalated to a human only when it matters.

Retention

Recover what text can't close

When email and WhatsApp don't convert, the journey escalates to an AI call that picks up right where the customer left off — and closes by voice.

Escalates after the text channels
The AI converses and books
Hands off to a human if needed

Operations

Fewer no-shows, zero queue

An AI call confirms or reschedules the appointment, cuts no-shows, and updates your system via MCP — no agent on the line, no hold music.

Confirms or reschedules by voice
Reduces no-shows
Updates the system via MCP

Proactive

Renewals and alerts, by voice

Trigger a friendly voice call for a renewal, a delivery change, or a time-sensitive alert — at the moment the journey predicts it matters most.

Triggered by behavior or prediction
Natural, real-time conversation
Acts on your systems, 24/7

Validated by 430+ customers on G2

Rated #1 by the teams that run it in production.

G2 is the world's largest B2B software review platform — 90 million verified reviews. These 76 badges were earned from customers operating indigitall every day, validating the platform reliability and AI capabilities behind OmnIA Agents.

Summer 2026

76 G2 Badges

430+ verified reviews across 8 categories — measuring delivery performance, AI capability, and platform reliability in production.

76 badges · Summer 2026

9.20 Mid-Market
usability / 10

430+ verified reviews

AI Chatbots

High Performer

Recognized for AI conversational capability across global, EMEA, and European markets.

Global

EMEA

Europe

#2 Usability #2 Relationship

Global

#1 Momentum Leader

The fastest-growing platform in the category — ranked above all competitors on traction and growth trajectory.

Fastest growing · verified

Mid-Market

#1 Usability

Highest usability score in the category — teams configure and run OmnIA Agents without heavy IT overhead.

9.20 / 10

Mid-Market usability score

Regional

#1 in Two Regions

Top-rated platform in Europe and Latin America — by verified customer rating, two separate G2 Regional Grids.

Europe #1

Latin America #1

Your data stays yours

Trained on your data. Contained in your environment. Never exposed to a public LLM.

Most AI deployments have a hidden cost that doesn't appear in the contract: every customer query sent to a public large language model is a data transfer to that provider's infrastructure. indigitall AI Agents use Retrieval-Augmented Generation trained exclusively on client-provided content. The agent knows your products, policies, and procedures. It knows nothing it wasn't taught. And everything it was taught stays inside your environment.

Catalog

FAQs

Policies

Knowledge
Base

Public internet

RAG-only training

Trained on your content — product catalogs, FAQs, policy documents, service data. Nothing from the public internet. No hallucinations from Wikipedia or news content.
No data sent to OpenAI, Anthropic, or Google

Customer queries do not leave your environment to be processed by a third-party LLM provider. The reasoning layer runs on indigitall's infrastructure with your data.
Response Security Filter

Every response is filtered for brand safety, legal compliance, and content moderation before delivery. Blacklists prevent specific terms, competitors, or off-limits topics from appearing in any response.
Certified infrastructure

Independently audited to international security, privacy, and compliance standards.
- ISO 27001
- GDPR
- HIPAA
- ENS (Spain)
- SOC 2

indigitall Omni AI

Hey there!

A real call.
Made by AI.

Trigger. Converse & act. Hand off.

The journey places the call.

A real conversation that acts on your systems.

To a human, with full context.

AI Voice, in the journey.

Recover what text can't close

Fewer no-shows, zero queue

Renewals and alerts, by voice

Rated #1 by the teams that run it in production.

76 G2 Badges

High Performer

#1 Momentum Leader

#1 Usability

#1 in Two Regions

Trained on your data. Contained in your environment. Never exposed to a public LLM.

RAG-only training

No data sent to OpenAI, Anthropic, or Google

Response Security Filter

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