WHATSAPP BUSINESS SOLUTION PROVIDER
WhatsApp Business as an inbound communication channel
Connect your brand with your customers and join the world’s most used communication channel.
Create and automate meaningful conversations for customer service, sales and marketing teams.
Create and automate meaningful conversations for customer service, sales and marketing teams.
Respond to your customers in an immediate and automated way.
How does the service work?
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Customer has a question
Eliminate waiting times by using channels such as email or phone calls. Respond immediately to your customers’ questions 24/7. -
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The question arrives via WhatsApp
Use the most direct and simple channel that is used by all generations: X, Y, Z, Millennial, baby boomer, etc worldwide. -
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The chatbot responds with AI
We train the BOT. We apply Machine Learning and a catalog of frequently asked questions from customers. A high percentage of doubts will be solved automatically at this point. It can be connected to your CRM/ERP. -
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Improved experience
No customer will be left without service, because if the chatbot has not been able to resolve it, it will be transferred to an agent. One agent can answer several conversations in parallel, which means cost savings.
Single/Multi Product
The new way to sell through WhatsApp Business
New WhatsApp solution. Only at indigitall. We revolutionize the process of buying and selling by chat.
Add the direct purchase button to your WhatsApp Business and increase engagement, sales and take care of your customers.
Add the direct purchase button to your WhatsApp Business and increase engagement, sales and take care of your customers.
If your customers have WhatsApp, why not you?
We adapt the Chatbot and Contact Center technology according to your preferences.
What are the benefits of each?
CHATBOT
Connect to your CRM or ERP
Real time information. Book appointments, check stock, send catalog of your products.
Integrated AI
More natural and human answers. Automatic learning and understanding of open-ended questions with multilingual support.
Improved customer experience
Reduced waiting times and increased customer satisfaction.
Attention 24/7
The service can answer any question 24/7 in any country of the world.
All kinds of answers
The bot can respond with images, audios, videos.
CONTACT CENTER
Different Roles
Agent, supervisor and auditor. Manage, transfer, categorize and read several conversations at the same time from a simple control panel.
Cost savings
Optimize your resources, managing thousands of conversations at once.
Easy connection
Agents can easily connect with customers and provide personalized support through multiple chats at the same time.
personalized support through multiple chats at the same time.
personalized support through multiple chats at the same time.
Satisfied customers
Increase customer satisfaction by being present on their favorite communication channel. 64% of people prefer messaging to a call or email.
Personalized attention
Create personalized focus groups on specific topics, files, images, videos and voice memos.
CONTACT CENTER
The only platform valid for the following channels:
Request a free 15 minute demo now!
WhatsApp Business as an inbound communication channel
for all types of industries
Account Information
Customers can use WhatsApp to obtain information about balances, transactions or any details related to their accounts.
Product Inquiries
Customers can ask questions about specific products, their features or prices before making purchasing decisions.
Surveys and Opinions
Companies can invite customers to make comments, conduct satisfaction surveys or share their opinions about products and services.
Customer Service
Customers can send messages to the company to ask questions, make inquiries or resolve problems related to products or services.
Appointments and Reservations
Customers can use WhatsApp to make restaurant reservations, beauty salon appointments or doctor’s appointments.
Ordering and Tracking
Customers can contact the brand to get updates on the status of their orders or to make delivery inquiries.
Download our free Ebook about WhatsApp Business
Why choose indigitall
Experts in technology and Marketing Automation
Quick channel creation
Choose indigitall as your integrator and you will have your WhatsApp Business API channel ready in a matter of days.
Good references
Large companies in Europe and LATAM have chosen us as an integrator of their WhatsApp Business API service.
Multichannel solution
We offer a multichannel solution through our platform with many functionalities.
Maximum security
All messages are encrypted. In addition, your data is safe and protected.
Contact our sales department now!
