WhatsApp BA – EN

WHATSAPP COMMERCE, THE NEW WAY TO SELL THROUGH WHATSAPP
WHATSAPP BUSINESS SOLUTION PROVIDER

WhatsApp Business API:
improve your customers’
experience 24/7

Connect your brand with your customers and join the world’s most used communication channel. Create and automate meaningful conversations for customer service, sales and marketing teams.
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Brand like Atl茅tico de Madrid and Bankinter trust indigitall as their WhatsApp Business API provider.

Respond to your customers in an immediate and automated way.

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  • 1-question

    Your customer has a question

    Get rid of wait time and answer your customer’s enquiry right away 24/7.
  • 2-WA-Message

    The enquiri is sent on WhatsApp

    Using the most direct and easy channel for your customers.
  • 3-Chatbot

    The chatbot answer with AI

    Using our Machine Learning technology and a catalog of frequently asked questions, many enquiries are resolved on the moment.
  • 4-agent

    Transfer to a support agent

    If the chatbot has not been able to solve the customer’s enquiry, it will automatically be transferred to an agent.
WE TAILOR CHATBOT AND CONTACT CENTER TECHNOLOGY TO YOUR PREFERENCES

CHATBOT

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Connects with your CRM or ERP

Real-time information. Appointment booking, checking stock, sending catalog of your products.
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Better customer experience

Reduced waiting times
and higher customer satisfaction.
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24/7 customer service

At indigitall we differentiate ourselves by our quality and 24/7 customer service in any country of the world.

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All kinds of answers

The bot can respond with images, audio and video.

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Multi-language bot

The bot has written natural language recognition.
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Sending proactive messages

Allows the use of templates authorized by Facebook.

CONTACT CENTER

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Cost savings

Optimize your resources, managing thousands of conversations at once.

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Easy connection

Agents can easily connect with customers and provide personalized support through multiple chats at the same time. Personalized support through multiple chats at the same time.
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Satisfied customers

Increase customer satisfaction by being present on their favorite communication channel. 64% of people prefer messaging to a call or email.
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Personalized attention

Create personalized attention groups on specific topics, files, images, videos and voice notes.
CONTACT CENTER

The only valid platform for:
Chat Web
Chat App
Chat on Facebook
Chat on Instagram
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IF YOUR CUSTOMERS HAVE WHATSAPP, WHY DON’T YOU?
ANALYTICS

Identify your KPIs

Connect all conversation all messenger data (not phone numbers, names, chats, etc.) to your existing profiles in your CRM and Contact-Center solutions.
Enable personalized WhatsApp messages from your CRM and check the number of clicks and CTR of your campaigns.
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24/7

Customer Support in an instant

Thanks to the WhatsApp Business API channel, you can improve the customer service progress through:
Instant answer: waiting times are avoided compared to other channels, which saves valuable time for you and your customer.
Improvement of customer satisfaction: due to the ease and natural speed of the channel.
Fewer limitations: since your customer’s location or time zone won’t be relevant thanks to automation.
SAVE RESOURCES

Automation with our AI chatbot technology

Our chatbot technology can solve a large percentage of client enquiries thanks to a catalog of frequently asked questions and AI algorithms, which are:
Personalized and automated answers that are personalised and relevant to each client.
Resource saving: since many of the questions are resolved before reaching customer support.
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CONTACT CENTER

Easy conversation management

indigitall’s WhatsApp service includes a Contact Center so that you can easily and quickly manage all communications with your clients and:
Manage enriched conversations: bidirectional, including media and documents.
Manage chats: transfer conversations to other agents who can accept or reject them.
CHAT SUPERVISOR

Get an overview of communications and your agents.

The supervisor role gets an overview of communications and your agents with all the detailed analytics that are integrated into your systems. You can also change the status of agents to “available” or “unavailable”.
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Why choose indigitall

Experts in technology and Marketing Automation
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Fast channel integration

Choose indigitall as your provider and get your WhatsApp channel running in a matter of days.
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Good references

Atl茅tico de Madrid and Bankinter have chosen us as their WhatsApp channel provider.
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Multichannel solution

We offer a multi-channel solution through our platform with many functionalities.
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Maximum security

All messages are encrypted. Furthermore, your data is safe and protected.

Want to see how it works
and start your own?

Write us and start using our platform with WhatsApp Business API as
the preferred channel for your clients.