WHATSAPP BUSINESS SOLUTION PROVIDER
WhatsApp Business API:
improve your customers’
experience 24/7
Connect your brand with your customers and join the world’s most used communication channel. Create and automate meaningful conversations for customer service, sales and marketing teams.
Brand like Atlético de Madrid and Bankinter trust indigitall as their WhatsApp Business API provider.
Respond to your customers in an immediate and automated way.
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Your customer has a question
Get rid of wait time and answer your customer’s enquiry right away 24/7. -
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The enquiri is sent on WhatsApp
Using the most direct and easy channel for your customers. -
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The chatbot answer with AI
Using our Machine Learning technology and a catalog of frequently asked questions, many enquiries are resolved on the moment. -
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Transfer to a support agent
If the chatbot has not been able to solve the customer’s enquiry, it will automatically be transferred to an agent.
WE TAILOR CHATBOT AND CONTACT CENTER TECHNOLOGY TO YOUR PREFERENCES
CHATBOT
Connects with your CRM or ERP
Real-time information. Appointment booking, checking stock, sending catalog of your products.
Better customer experience
Reduced waiting times
and higher customer satisfaction.
and higher customer satisfaction.
24/7 customer service
At indigitall we differentiate ourselves by our quality and 24/7 customer service in any country of the world.
All kinds of answers
The bot can respond with images, audio and video.
Multi-language bot
The bot has written natural language recognition.
Sending proactive messages
Allows the use of templates authorized by Facebook.
CONTACT CENTER
Cost savings
Optimize your resources, managing thousands of conversations at once.
Easy connection
Agents can easily connect with customers and provide personalized support through multiple chats at the same time. Personalized support through multiple chats at the same time.
Satisfied customers
Increase customer satisfaction by being present on their favorite communication channel. 64% of people prefer messaging to a call or email.
Personalized attention
Create personalized attention groups on specific topics, files, images, videos and voice notes.
CONTACT CENTER
The only valid platform for:
ANALYTICS
Identify your KPIs
24/7
Customer Support in an instant
Thanks to the WhatsApp Business API channel, you can improve the customer service progress through:
SAVE RESOURCES
Automation with our AI chatbot technology
Our chatbot technology can solve a large percentage of client enquiries thanks to a catalog of frequently asked questions and AI algorithms, which are:
CONTACT CENTER
Easy conversation management
indigitall’s WhatsApp service includes a Contact Center so that you can easily and quickly manage all communications with your clients and:
CHAT SUPERVISOR
Get an overview of communications and your agents.
The supervisor role gets an overview of communications and your agents with all the detailed analytics that are integrated into your systems. You can also change the status of agents to “available” or “unavailable”.
Why choose indigitall
Experts in technology and Marketing Automation
Fast channel integration
Choose indigitall as your provider and get your WhatsApp channel running in a matter of days.
Good references
Atlético de Madrid and Bankinter have chosen us as their WhatsApp channel provider.
Multichannel solution
We offer a multi-channel solution through our platform with many functionalities.
Maximum security
All messages are encrypted. Furthermore, your data is safe and protected.
Want to see how it works
and start your own?
Write us and start using our platform with WhatsApp Business API as
the preferred channel for your clients.
the preferred channel for your clients.
