
Melhore #1CRM do mundo com novos canais digitais para taxas de conversão mais altas
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Melhore #1CRM do mundo com novos canais digitais para taxas de conversão mais altas
Migliora il CRM n. 1 al mondo con nuovi canali digitali per risultati di conversione più elevati
Incluye nuevos canales de comunicación en el CRM #1 del mundo para obtener tasas de conversión más altas.
Enhance the world’s #1 CRM with new digital channels for higher conversion rates
HubSpot & indigitall. Realizza una comunicazione omnicanale con il servizio Web push & App push,
Prueba la eficacia de tus campañas push antes de enviarla. Nuestra Inteligencia Artificial predice el rendimiento basándose en datos de más de 100.000 campañas.
Crear la campaña push perfecta no es una tarea sencilla. Hay que equilibrar entre la creatividad y la relevancia del mensaje para tu público objetivo con el fin de obtener la mayor conversión posible.
Para ayudar a nuestros clientes, indigitall ha desarrollado el Asistente Inteligente de campañas para aconsejar sobre qué elementos añadir o modificar para aumentar la efectividad.
Mientras creas una nueva campaña web/app push, nuestra Inteligencia Artificial predice cuál es el impacto esperado y te da consejos sobre cómo optimizarla teniendo en cuenta varios factores como la elección de palabras, el uso de imágenes y filtros, la personalización de los textos y otros elementos.
Nuestro Asistente Inteligente está constantemente aprendiendo y analizando miles de campañas push porque las puntuaciones están basadas en resultados reales de campañas reales, no en supuestas ‘mejores’ prácticas o estudios de casos antiguos.
El Asistente Inteligente consta de dos elementos:
Ambos elementos están basados en los datos que obtenemos de tus campañas anteriores.
Si eres un cliente nuevo, el Asistente Inteligente utilizará lo que conoce del histórico de todos los clientes hasta que tenga suficiente información sobre el resultado de tus propias campañas.
¡Deja que el Asistente Inteligente gane clicks para tus campañas push!
La IA no sólo es el futuro, lo tienes al alcance de tu mano. Prueba los productos que harán más eficiente la forma de comunicarte con tus clientes.
El chatbot se ha convertido en una tecnología increíblemente interesante en los complejos tiempos actuales. Además, está llamada a ser un canal extraordinario de comunicación personalizada a distancia. ¿Quieres saber cuáles son sus prestaciones?
Qué nos ofrece un chatbot
Cuando hablamos de los chatbots, nos referimos a programas informáticos que utilizan la inteligencia artificial para mantener conversaciones con diferentes tipos de públicos. Se concrentan, hoy en día, en diferentes realidades tecnológicas. Cada proyecto de chatbot es único y, como tal, presenta características distintas. Un buen número de los chatbots se apoyan en un árbol de decisión que se elabora a partir de las preguntas frecuentes entre el público.
Además, encontrarás también chatbots más complejos capaces de interpretar el lenguaje y las interacciones, con el fin de proporcionar respuestas naturales por escrito o con una voz aparentemente humana. Se basan en la inteligencia artificial y son, sin duda, el futuro inmediato y decisivo de esta tecnología.
Gracias a ellos, puedes apostar por el marketing conversacional 24 horas al día y 7 días por semana. Liberarás recursos humanos y optimizarás la productividad desde este enfoque.
Ventajas de los chatbots
Dentro de los últimos avances tecnológicos, las principales aportaciones de los chatbot son los siguientes:
El acceso al nuevo mundo
Gracias a nuestras soluciones tecnológicas como WhatsApp Business API, tendrás la oportunidad de atender, conocer, influir y atraer a tus clientes en cualquier momento del día y de la noche. Siempre con la máxima eficacia, recogerás información muy valiosa para multiplicar las conversiones.
¿Estás interesado? Empieza a utilizar nuestros servicios y comprobarás, por ti mismo, los importantes beneficios que podemos ofrecerte.
The chatbot has become an incredibly interesting technology in today's complex times. In addition, it is called to be an extraordinary channel of personalized communication at a distance. Do you want to know what its benefits are?
What a chatbot offers us
When we talk about chatbots, we refer to computer programs that use artificial intelligence to hold conversations with different types of audiences. They materialize, today, in different technological realities. Each chatbot project is unique and, as such, has distinct characteristics. A good number of chatbots are supported by a decision tree that is elaborated from frequently asked questions among the public.
In addition, you will also find more complex chatbots capable of interpreting language and interactions, in order to provide natural responses in writing or with a seemingly human voice. They are based on artificial intelligence and are, without a doubt, the immediate and decisive future of this technology.
Thanks to them, you can bet on conversational marketing 24 hours a day and 7 days a week. You will free up human resources and optimize productivity from this approach.
Advantages of chatbots
Among the latest technological advances, the main contributions of chatbots are the following:
Access to the new world
Thanks to our technological solutions such as WhatsApp Business API, you will have the opportunity to attend, meet, influence and attract your customers at any time of the day and night. Always with maximum efficiency, you will collect very valuable information to multiply conversions.
Are you interested? Start using our services and you will see for yourself the important benefits we can offer you.
Are you thinking of enriching two-way communication with your leads or customers thanks to WhatsApp Business API? Effectively, automating the answers to frequently asked questions (FAQ) or redirecting those doubts to an agent, if required by the interested party, improves the user experience.
You may think that something so complex requires a long time to implement. Well, in indigitall we can create a bot to suit you and integrate the service in all channels (WhatsApp, web, app, Facebook Messenger, etc.) in just one week. We tell you what this integration implies and what it allows for your company:
Chatbot in WhatsApp Business API
Maybe your first question is: How can a chatbot be integrated? In two ways. On the one hand, getting the user to move through the system thanks to a chat-guided menu, and on the other, by writing keywords that will lead to the answer. "What are the sales hours?", "Where is the nearest store?", "What is the situation of my order?" Frequent requests, such as these, with detailed information for each user, can be resolved in real time. That is, with this solution we would be automating the experience and enabling 24/7 attention.
It is possible to send appointment reminders, incident resolution or delivery communication of an order. Also videos, images... And it can even be implemented in different languages. And, as we have mentioned, this service is not closed: it is customized for each company. For example, your company may want to integrate a bot on the web, mobile app, and Facebook Messenger, all from a single platform. Or, perhaps, you are only looking to incorporate a call center service at certain times and on certain days.
How the call center service works
If you choose this service, a person on your team will be able to respond in a personalized way to the customer who requests more complex information through a keyword such as "agent". This employee will have access to the history of conversations, and will be able to ask the user for information: for example, to send a photo of their ID or their contract, a quote, etc., to process their requests in real time.
Agents and supervisor
Solving doubts instantly streamlines the processes and increases the time we can allocate to other tasks. You should also know that agents can attend simultaneus conversations. In addition, it is possible to transfer them to agents who are fluent in a specific language, to an expert in finance, in law... This action is carried out through the supervisor's profile, which is also enabled to change the status of the agents, from "available" to "not available". Likewise, this figure in charge of managing the efficiency of the group will be able to finish conversations and analyze the statistics by agent.
The importance of analytics
The benefits of this tool don't end there. It also offers you weekly, biweekly and monthly statistics on the number of conversations recorded or on the menus most used by consumers, among other things. In this way, it is possible to study if the evolution of the service is being adequate or if we need to improve it.
And what is the result of integrating a chatbot or contact center agents with WhatsApp Business API? The client is satisfied, when he begins to ask after a single click and when he sees his waiting time reduced in the resolution of his requests. Meanwhile, your company optimizes the management of its time and resources while improving its production.
If you have more questions here we leave you a video where we explain it in more detail.