Introducing WhatsApp Business API, a perfect channel for your business to connect easily and quickly with customers. Who doesn’t know WhatsApp anywhere in the world? Currently we are around 1,600 million people from more than 180 countries who use this application on a regular basis to talk to family and friends.
In indigitall we help you configure your WhatsApp Business API
WhatsApp has become one of the most important messaging apps around the world. And now it’s the turn of the WhatsApp Business API, a platform where customers can interact with businesses the same way they did with their friends and family with the original app.
In indigitall we bet on this new way of establishing contact with the client, we accompany you throughout the integration and registration process, you will not need your technical team. Thanks to the WhatsApp Business API and our customized chatbot you will optimize the resources of your call center, speeding up work and minimizing expenses. Although to ensure customer satisfaction the possibility of talking to an agent will always be available by referring unresolved cases to the call center.
What advantages does WhatsApp Business API offer you?
If you decide on this alternative these are the most important benefits:
1. Stronger customer relationships
With the large number of social networks that already exist or media such as email that are oversaturated, the last thing the client wants is to add another form of communication to the list. Therefore, using one of their favorite channels is key to conveying the message you need.
If you use WhatsApp as a channel of communication, you’ll need to create a unique business profile. This will allow you to provide various details of the company: email, phone number, website, social networks, etc. As integrators of WhatsApp Business API we incorporate the identity of your brand in the creation of the service from the first moment.
2. Availability 24h / 7 days a week and personalization of the message
Through WhatsApp, companies and customers can interact directly and immediately at any time. Nowadays authentic and immediate conversations are sought. The indigitall chatbot understands natural language and builds conversations based on that language always oriented to solve the doubts or problems of the client, sending customized messages based on responses from the CRM ERP.
3. Reduce costs
The technology of the indigitall platform allows call center agents to attend 4 to 6 conversations in parallel, this allows a very important optimization in customer service costs and greater operational efficiency.
4. Messages and interactive communication
The app has a wide number of interactive features, you can send text responses but you can also include emojis, images, videos, audios always with the aim of solving the doubts of the users.
5. A safe environment
These business profiles are unique to each business, and are only formalized after WhatsApp has thoroughly verified their business accounts. On the other hand, with end-to-end encryption and two-factor authentication (2FA), both you and your customers will be protected.
You no longer need to use a different communication channel to engage with customers in different parts of the world. With this universally used platform, companies do not have to think twice about their communication strategies or adapt them to different means or ways of addressing the user. Messages can be adapted to any language and schedule.