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Why indigitall
The All-in-One Solution
for Omnichannel
Customer Engagement
Powering millions of omnichannel interactions every single month.
ADVANTAGES
Why choose indigitall for
your customer engagement strategy?
Personalization
Personalized campaigns achieve higher conversion.
Automation
Choose instant, scheduled or let our algorithm choose the best time.
Easy Management
All channels are unified in a single dashboard.
Measurement
We offer statistics of all sent campaigns.
Why are we the ideal
partner for you?
One Platform, Infinite Customer Connections
01
Inbound and Outbound Channels
- Combine inbound and outbound channels in a single platform
- Use insights to create personalized campaigns to customer preferences
- Manage customer journeys across all touchpoints with intuitive tools
Easy Integration, Effortless Optimization
02
Integrations
- Connect with CRM systems like Salesforce to streamline workflows
- Access real-time analytics and recommendations to refine your strategies
- Set up campaigns and optimize them with ease using user-friendly interfaces
Built to Evolve, Backed by Expertise
03
Scalability
- Stay ahead of market trends with innovative features
- Rely on 24/7 multilingual support to ensure your campaigns run across all regions and time zones
- Partner with a team committed to your success
CUSTOMER JOURNEY
Channel Orchestration System? Sounds Perfect
Optimize your communications and marketing campaigns from a single platform. indigitall's AI picks the best journey path for each user, and each message is personalized with the data in their profile.
SUCCESS STORIES
Chosen by brands around the world
See more success stories
"The best thing about indigitall is the closeness; the person who talk to us are always there for what we need. ..The interface is very simple and user-friendly, which makes the work easier. It is a tool designed for the user."
-20%
reduction in customer service operating costs
“They help us to build a custom solution for our recurrent business model and increase the satisfaction and LTV through Whatsapp.”
“It is a fundamental tool in our daily operations for communication and interaction with our entire audience.”
More about why indigitall
How do you switch to indigitall from another provider without starting over?
Switching to indigitall does not mean rebuilding your customer base or replacing your CRM.
You create the customer fields in indigitall with the same names they have in your CRM, run a first load from a CSV file, and from then on every new contact or change syncs automatically, without duplicates.
If your team works in Salesforce Marketing Cloud or HubSpot, indigitall's connectors add its actions to Journey Builder and to HubSpot Workflows, so the tool you already use can stay as your starting point.
| What moves | How it moves to indigitall | What to know |
|---|---|---|
| Your customer base | Fields that match the ones in your CRM, a first CSV load and automatic sync through the API | You need one unique identifier from your CRM, such as email or phone number |
| App and web push notifications | indigitall SDKs for Android, iOS, web, Flutter or React Native, which link each device to its user | Your app or web developers add the SDK |
| Email and SMS | Email domain, email senders and SMS sender, configured in your project | Each channel has its own requirements, listed in the project requirements |
| The tool you already use | Connectors for Salesforce Marketing Cloud, HubSpot, Shopify, VTEX and WordPress | Each connector has its own guide; in HubSpot, an account administrator starts the installation |
How long does a marketing automation implementation with indigitall take, and what does your team provide?
indigitall's 90-day implementation framework groups the work into three phases: define, connect and launch.
The real calendar depends largely on two things: when your technical team can put hours into the integration, and how soon each channel's requirements are ready, such as the push certificates and the email domain. That is why it helps to know from day one what each side brings.
| Phase | What happens | What your team provides |
|---|---|---|
| Days 1 to 30: define | Scope, priority use cases, a map of data and channels, and KPIs | The decision makers, the use cases and access to the data |
| Days 31 to 60: connect | CDP setup, CRM integration, channel activation and audience loading | IT hours for the API or SDK, push certificates from Firebase and Apple, and the email domain |
| Days 61 to 90: launch | First journeys and pilot campaigns, measured and tuned with your Customer Success Manager | Validating the results and choosing the next use cases |
If the project includes an AI agent, indigitall builds it from the documentation you provide, and each client gets its own space to test the agent before it goes live on its channels. The quality of the answers depends on that documentation: plain text files work best, with no contradictions and in a single language.
What results have companies in your industry achieved with indigitall's omnichannel customer engagement platform?
indigitall publishes its success stories by industry, each with the challenge, the solution and the results. Some name the client and others do not.
| Industry | Client | Published result |
|---|---|---|
| Healthcare | A healthcare provider serving over 7 million patients a year | 40% lower call center volume and 15% fewer missed appointments with an AI chatbot |
| Energy | Two multinational energy corporations | A 35% increase in sales conversion rate and 500+ qualified leads a week |
| Travel | Xcaret | 13.5 million devices reached and 720,000 users engaged |
| Transportation | A European passenger transport company | A 15% increase in app-driven ticket sales |
| Media | A leading media group | A 3% to 5% CTR and database growth of 200% to 300% in the first 6 to 12 months |
| Retail | Casa del Libro | A 25% increase in customer satisfaction |
indigitall also holds a SOC 2 Type II report issued in January 2026 and ISO/IEC 27001 certification since 2020, its encrypted push notification service passed a HIPAA compliance audit in May 2025, and it is ready to sign Business Associate Agreements (BAAs).
FAQs: working with indigitall
Can you try indigitall before committing to a long contract?
You can book a demo of the platform from the indigitall website, and pilots are scoped case by case with the indigitall sales team. During the implementation, the launch phase starts with pilot campaigns that are measured and tuned. If the project includes an AI agent, you get your own space to test the agent before it goes live on your channels.
What support does indigitall provide during and after the implementation?
During the launch phase, your Customer Success Manager helps measure and tune your first journeys, and the indigitall support team handles questions about the console and the setup steps that depend on indigitall. The console has a Help section with guides, and the indigitall Academy brings together platform guides, best practices, ebooks and videos. You can also schedule automated project reports and choose how often they arrive, who receives them and in which language.
What happens if the person who runs indigitall at your company leaves?
Access to indigitall does not depend on one person. An administrator adds new users from Configuration, in the Users tab, and gives them read, write or manage permissions on each project. Every user signs in with an email, a password and a verification code sent by email the first time and on every new device. To learn the console, the indigitall Academy has guides, best practices and video tutorials.
Do you need custom development to work with indigitall?
It depends on what you connect. Salesforce Marketing Cloud, HubSpot, Shopify, VTEX and WordPress have connectors, and for your own systems indigitall offers an API and SDKs that your technical team integrates. AI agents are built for you from your own documentation. After that, your team can expand and update the agent's content with documents or URLs from the indigitall console.
How do you plan an indigitall project if this year's budget is already allocated?
You can use the months until the next budget cycle to prepare the project with indigitall. You can define the use case, the channels and the data you need, review each channel's technical requirements with IT, and request indigitall's security documentation for your procurement and security teams: SOC 2 Type II, ISO/IEC 27001 and, for healthcare, the HIPAA audit of its encrypted push service. When the budget is approved, the implementation can start with much of the first phase's groundwork already done.
