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Convert more customers
Turn Browsers
into Buyers
Powering millions of omnichannel interactions every single month.
THE INDIGITALL WAY
Convert More, Spend Less:
The indigitall Advantage
+30%
increase in lead conversion
20%
reduction in cart abandonment
32x
increase in customer lifetime value
+30%
increase in NPS and user satisfaction
Why choose indigitall?
Digital Solutions Proven
to Increase Conversions
Web Push Notifications
01
Powerful browser-based alerts that engage visitors the moment they leave your site - no app download or contact information required. Unlike email, these notifications bypass spam filters and appear directly on user desktops or mobile devices, making them ideal for time-sensitive offers and cart recovery. With 3x higher CTRs than email, they're perfect for re-engaging anonymous visitors.
- Abandon cart trigger
- Flash sale
- Upselling
- Personalized back-in-stock alerts
App & Web Personalization
02
Automatically changes content like banners, recommendations, headers, and sections based on user behavior and past interactions to boost conversions.
- Personalized content cards
- First time buyer offers
- Behavior triggered recommendations
- Real-time adjustments
Omnichannel Customer Journeys
03
Sophisticated campaign orchestration that moves leads seamlessly across channels based on their engagement patterns. We synchronize messaging timing and content across platforms to create cohesive nurturing paths that respect customer preferences while maximizing touchpoint effectiveness.
- Cart abandonment re-engagement
- Loyalty campaigns
- Inactive user re-engagement
AI Chatbots
04
Our conversational AI acts as a 24/7 digital sales assistant, qualifying leads through natural dialogues while providing instant answers to conversion-blocking questions. The chatbots learn from each interaction to deliver increasingly accurate product recommendations and can hand off warm leads to human agents at the optimal moment.
- Guided product selection
- Availability checks
- Cart abandonment recovery
- Product support
WhatsApp Business
05
Turn the world's most engaged messaging platform into a conversion powerhouse with rich-media messaging, quick replies, and frictionless payments. With 98% open rates and 45-60% CTRs, it's ideal for high-touch, high-value conversions
- Visual catalog browsing via carousels
- One-click "Add to Cart" in chat
- Secure payment collection
- Order tracking with live updates
- VIP concierge service
Seamless Integrations
Connect indigitall With Your
Favorite Tools And Power Up
Your Campaigns Instantly
Learn more about Integrations
Hubspot
Seamless integration to enhance HubSpot workflows with push notifications.
Salesforce
Integration with Salesforce Marketing Cloud for omnichannel campaigns.
WhatsApp Business API
Automated and personalized conversations. Integration for customer service, marketing, and sales
More about Convert More Customers
How does abandoned cart recovery work with a multichannel journey?
- 1With indigitall, abandonment is an event your website or app sends when someone leaves without finishing, for example "cart".
- 2That event starts a Customer Journey or triggers a retargeting node with the wait you choose, in minutes, hours or days.
- 3And if the person buys, the CDP removes them from abandoned-cart campaigns and enrolls them in a post-purchase journey.
With several sales areas, you can create one event for each.
| Industry | What is left unfinished | Where the detail is |
|---|---|---|
| Retail and ecommerce | The cart, before payment | Retail and ecommerce |
| Banking | The application for a financial product | Banking |
| Insurance | The quote or the policy application | Insurance |
| Travel and hospitality | The booking, before it is confirmed | Travel and hospitality |
In the US, Meta currently does not deliver WhatsApp marketing templates to US phone numbers, so a reminder to a US customer runs on push, email or SMS.
How do you measure which message drove a conversion?
With indigitall you measure in two places.
Inside the platform
Customer Journey statistics give sends, email opens, clicks and CTR for every node, plus a CSV with each customer's path.
Outside it, in Google Analytics or Adobe Analytics
UTM parameters are set up once in the console, with fixed values or variables such as the campaign name, and then added to app push and web push links.
| Question | Where it is answered | Worth knowing |
|---|---|---|
| At which step do people drop off? | Per-node statistics and the per-customer CSV | The CSV shows which nodes each customer went through and how many times they re-entered |
| Which push drove the visit or the sale? | Google Analytics or Adobe Analytics, with UTMs set up in the console | That setup covers app push and web push |
| Was the email really opened? | Email clicks | Opens can be inflated: Apple Mail Privacy Protection and security firewalls trigger false opens |
How does an anonymous website visitor become an identified customer?
- 1With indigitall, a visitor who accepts web push notifications is reachable before leaving an email or a phone number: an anonymous user.
- 2When they sign up or log in, your site sends their customer ID and the platform turns it into an encrypted identifier, the externalId, that links the device to their profile in the CDP.
| Moment | What indigitall knows | What you can send |
|---|---|---|
| Visits and accepts web push | Their device | Web push, even when they are not on the site |
| Signs up or logs in | Their externalId, linked to their profile | Personalized push on all their devices |
| Buys | The purchase event in their profile | Post-purchase messages instead of the abandonment reminder |
On iPhone and iPad (iOS 16.4 or later), web push works only for sites the user has added to the Home Screen.
FAQs: converting more customers with indigitall
How long should you wait before sending an abandoned cart reminder?
With indigitall, you set the wait in the retargeting node, in minutes, hours or days, and the documentation gives 30 minutes, 2 hours or the next day as examples. To avoid guessing, a random paths node splits users between two branches with different waits, and the AI-driven Best Path node rolls out the best-performing route to the rest of the audience.
Which events does your website or app need to send to run a conversion journey?
The ones you define in the indigitall console. Each event has a name, a code that must match the one your SDK or API sends (for example, purchase_completed), the number of days its data is kept, and fields such as the amount. A Customer Journey can then start when the event arrives or wait for it to happen.
Can the reminder include the product and the cart amount?
Yes, as long as the event includes them. In indigitall, event fields such as the product name or the amount are stored in the CDP at the moment of the action and can personalize the Customer Journey. For a one-off push campaign, you can also upload variables by CSV with each customer's externalId.
Can indigitall send abandoned cart SMS reminders to US customers?
Yes, once the sender is registered. US carriers require a registered 10DLC campaign or a verified toll-free number, the company's legal and tax details, an active website and documented proof of how customers opted in to SMS, and they reject placeholder websites. With indigitall, the support team or your account manager sends you the registration form.
