Targeting Customer Experience

Unify Your Outbound & Inbound Channels

Merge both channels and map the complete customer experience in a single platform to ensure smooth communication and personalized experiences that drive loyalty and growth.
LET’S TALK!
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Trusted by Global Customer Experience Managers

Keep Your Customers Engaged & Keep The Sales Flowing

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Managing fragmented customer data across multiple platforms results in inefficiencies and missed opportunities. Inconsistent communication, difficulties in personalizing experiences at scale, and challenges in measuring customer satisfaction all contribute to a poor customer experience. Without a unified platform for journeys customer service, anticipating customer needs and retaining them in a competitive market becomes nearly impossible.

Personalized Experience

Enhance customer satisfaction enabling communication with your customers when, where, and how they want. These personalized brand experiences across all channels ensure every customer feels valued and understood, strengthening relationships and boosting engagement, sales and LTV.

Proactive Engagement

Predictive analytics enable you to anticipate customer needs and identify potential issues early. This foresight allows you to engage proactively, offering solutions and personalized recommendations. As a result, you build stronger, more trusting relationships, enhancing customer satisfaction and loyalty.

Customer Retention

By unifying channels you can develop audience insights that will help you optimize real-time loyalty programs, re-engagement campaigns and personalized offers. These incentives can foster long-term loyalty, reduce customer loss, and drive consistent business.

Feedback Integration And Customer Success

Indigitall’s platform integrates feedback mechanisms to efficiently collect, analyze, and act on customer feedback. By understanding customer needs and measuring satisfaction, you can make timely improvements, increase retention, and drive business growth.
LET’S TALK

Atlético de Madrid uses WhatsApp Business API to streamline customer service with a chatbot that handles common queries and connects users to human agents for complex issues. The multilingual bot offers clear options, quick responses, and improves with machine learning, automating much of the service process and enhancing efficiency.

Challenges:

Large number of fan’s queries.
Language Barriers.
Need for personalized support.

How Indigitall Solves Them:

Automated chatbot that answers FAQs instantly.
Chatbot’s ability to operate in both Spanish and English.
Smooth transition from chatbot to live agents..

Envialia, a Spanish parcel service, uses WhatsApp Business API to streamline customer queries like tracking, service centers, and pricing. Customers can navigate a simple menu or connect to a live agent for personalized support. This integration allows Envialia to respond quickly while maintaining a personal touch, which is ideal for managing large customer volumes.

Challenges:

Large number of customers.
Not enough customer service agents.

How Indigitall Solves Them:

Automated processes.
Increased conversions and engagement.
Real-time, 24/7 customer support.
Automatic frequently asked questions.
Option to have a live chat with an agent.

Success Stories From Satisfied Clients

Nicholas F.

The implementation from a development was very easy and the support from the team with very close. We implemented the secured notifications as part of SCA process successfully and achieving the timeliness agreed.

Courtney Henry

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Floyd Miles

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What Is Indigitall?

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Founded in 2013, indigitall provides a unified platform that consolidates customer data for a complete view of the journey. Our journey mapping software with AI-driven personalization ensures tailored interactions and consistent communication across all channels. We offer analytics to measure satisfaction and identify improvements, while facilitating seamless collaboration across departments.
 
Committed to innovation, indigitall helps you stay ahead in a competitive market. With predictive analytics, you can anticipate needs and address issues early, transforming your customer engagement strategy and driving growth.

UNLOCK EFFORTLESS, PERSONALIZED MARKETING SUCCESS WITH INDIGITALL!

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