indigitall - The Only All-in-One Customer Engagement Platform

Powering millions of omnichannel interactions every single month.

Validated by 430+ customers on G2

Rated #1 by the teams that run it in production.

G2 is the world's largest B2B software review platform, with 90 million verified reviews. These 76 badges come from customers who run indigitall every day. They validate the reliability and the AI behind OmnIA Agents.

Summer 2026

76 G2 Badges

430+ verified reviews across 8 categories, measuring delivery performance, AI capability, and platform reliability in production.

76 badges · Summer 2026

9.20 Mid-Market
usability / 10

430+ verified reviews

AI Chatbots

High Performer

Recognized for AI conversational capability across global, EMEA, and European markets.

Global

EMEA

Europe

#2 Usability #2 Relationship

Global

#1 Momentum Leader

The fastest-growing platform in the category, ranked above every competitor on traction and growth.

Fastest growing · verified

Mid-Market

#1 Usability

The highest usability score in the category. Teams configure and run OmnIA Agents without heavy IT overhead.

9.20 / 10

Mid-Market usability score

Regional

#1 in Two Regions

Top-rated platform in Europe and Latin America by verified customer rating, across two separate G2 Regional Grids.

Europe #1

Latin America #1

The cost of silos

Marketing buys the lead. Support gets the reply. The customer pays the difference.

Most platforms send messages. Almost none manage the conversation that follows. The gap between the two is where revenue quietly leaks out.

39%

name data silos as the number one barrier to CX maturity. Not budget. Not talent.

12%

of companies have a single, unified view of their customer across every channel.

50%+

of customers switch to a competitor after a single bad experience.

The Solution

Every channel. One platform. One profile.

Reach customers where they are, with full context carried across every touchpoint. No channel is secondary.

WhatsApp Two-way conversations at scale, with Flows, commerce, and human handoff.
Push Real-time web and mobile push with behavioral triggers and AI send times.
Encrypted Push OTPs and sensitive alerts inside your trusted app. Phishing-resistant, lower cost.
Email Behavioral triggers and dynamic content driven by the unified profile.
SMS High-deliverability SMS for the critical alerts that earn the channel.
RCS Verified-brand messaging with rich media and buttons, at SMS-equivalent cost.
Web Push Browser-based engagement and on-site overlays. No app required.
In-App Contextual tooltips, banners, and modals triggered by real behavior.
Voice AI Conversational voice agents that deflect calls and hand off to humans.
Chatbot Gen AI bots trained on your data only. No public-LLM hallucinations.
CDP One profile per customer. Identity resolution and real-time enrichment.
Customer Journey Drag-and-drop orchestration with real-time branching and AI optimization.

Orchestrated from a single Customer Journey, powered by one CDP.

How it works

One loop. The advantage compounds.

Data acts. AI learns from the result. The result feeds the next action. The longer it runs, the sharper it gets.

One Unified
Profile

01 Unify Every interaction lands in one profile, stitched across web, app, WhatsApp, SMS and more.

02 Decide Set up smart customer journeys that trigger automatically on real user action.

03 Act Marketing fires the journey across the right channels. Agents respond to live inquiries and resolve them.

04 Learn Every result feeds back. The next decision starts smarter than the last.

Marketing and support run the same loop, on one profile, so the advantage compounds with every interaction.

Customer Journey builder

One canvas. Every channel.

This is the real journey builder. Pick a sector and a use case, then step through the flow as AI chooses the best path at each turn.

ValidateActivate

Selected audiences are impacted once the journey is activated ·No re-entry ·Entry: Custom segment

Step 1 / 4

This is an interactive demo of the indigitall Customer Journey builder. With JavaScript enabled you can pick a sector, choose from several use cases, and step through each flow across push, WhatsApp, SMS, email and in-app, with AI choosing the best path.

Best-in-class AI agents

AI agents that resolve, not just reply.

OmnIA's agents understand intent, act on live customer context, and close the loop across every channel — handing off to a human only when it matters. Pick a sector and watch a real conversation play out.

Resolves autonomously Every channel, one agent Seamless human handoff

Built for your industry

Proof in every vertical.

The same platform, tuned to the pain your sector feels and the outcome it measures.

Customer proof

They turned a WhatsApp button into recurring revenue.

Retail & eCommerce · Spain

One tap reorders the coffee. The agent handles the rest.

Incapto built Coffee as a Service on a WhatsApp Panic Button. A Gen AI agent, trained with RAG on Incapto's own catalog, resolves support without inventing an answer and hands off to a human when it needs to. Marketing, ordering, and support run in one thread.

Incapto Coffee subscription · WhatsApp Gen AI

70% of bot chats resolved with no human

+12.5% average order value

-56% churn rate

$30k MRR from the Panic Button alone

See more customer stories

Ready when you are

Talk to an AI orchestration expert.

See your data, your AI, and every channel running one conversation. We map it to your stack on the first call, with no slideware.

Get a demo Contact sales

4.8 on G2 · 76 badges · ISO 27001 · GDPR · HIPAA · ENS

Top-Tier Recognition

indigitall Named the Highest Performing Company in AI Chatbots

We're excited to share that indigitall has received top-tier recognition in the latest G2 Summer Reports, highlighting our commitment to helping you get the most effective customer experience.

Learn More

SUCCESS STORIES

Chosen by Companies
Around the World

Marcos Fernandez - Social Media Manager at OkDiario

"I have been using indigitall for five years, and I can recommend it to any marketing professional. It is a fundamental tool in our daily operations for communication and interaction with our entire audience."

20%

Reduction in Customer Service Operating Costs

Pol Fisas - Head of Digital at Incapto

“indigitall’s platform has helped us to build a custom solution to increase the satisfaction and LTV through Whatsapp.”

“The best thing about indigitall is the closeness; the people who talk to us are always there for what we need. The interface is very simple and user-friendly, which makes the work easier. It is a tool designed for the user.”

Jordi Aymar - CMO at Proclinic Group

"indigitall improved our customers' experience with the development of a powerful WhatsApp bot. Since we put it into production, calls to our customer service have decreased, and customer satisfaction increased by implementing this new service channel. Their support always resolves issues that arise quickly and effectively."

Igor López-Luna - Customer Support Manager at Wible

"indigitall has enabled us to strengthen our company’s digital strategy, substantially improving the experience of our existing customers by establishing more personal, contextualized, and segmented communications through the digital web notifications platform."

Adrián Valenzuela - Chief Digital Officer at Bed, Bath, and Beyond

INDUSTRIES & SECTORS