Turn One-Time Customers into Loyal Patrons

AI-Native Engagement for Food & Beverage | indigitall

Built for the trust, retention, and claims demands of insurance

SMS is a phishing vector. Quotes leak conversion. Silos lose the claim.

Insurance teams carry three problems no generic platform was built to solve. The cost and fraud exposure of SMS for verification and claims alerts. Quotes and applications abandoned at the exact moment intent peaks. And customer data spread across policy admin, claims, and the call center, so no team sees the whole policyholder. indigitall addresses all three from one platform. Encrypted Push kills the SMS cost line. Behavioral triggers recover abandoned quotes in real time. A CDP gives underwriting, marketing, service, and claims the same view of every customer.

Encrypted Push
Encrypted Push replaces SMS at 75% lower cost.

OTPs, claims-status alerts, and policy documents delivered inside your trusted app. End-to-end encrypted. Phishing-resistant. No SIM-swapping exposure. No SMS-pumping risk.

−75% SMS costs · phishing-resistant
Quote exit

Trigger

Push

WhatsApp

Email

Retargeting
Quote and application abandonment caught in real time.

The moment a customer exits a quote or a policy application, a behavioral trigger fires. Retargeting across Push, WhatsApp, and email brings them back before the price comparison window closes.

16.67% CTR on Retargeting · BCP, financial services
CDP
One profile across every policy and channel.

The indigitall CDP unifies identity across app, web, WhatsApp, broker, and call center. Underwriting, service, and claims work from the same record. Bundle signals surface at the right moment, not after the customer has already renewed elsewhere.

Identity unified · real-time enrichment
AI Agent · Policy & Claims

Is water damage covered?

Yes — up to €10,000 ✅

What's my claim status?

Claim #4471 approved 👤

Ask

Resolve

Escalate

AI Agent
AI that handles routine policy and claims questions.

Coverage checks, claim status, document requests, payment scheduling, resolved instantly by an AI Agent trained exclusively on your data. Strict RAG on your content only. No public-LLM hallucinations, no data leaks. Human agents handle what only humans can.

4.5/5 user score · ABANCA Gen AI bot, financial services

Customer Journeys

From the moment they’re near your store to the moment they reorder. One platform handles every step.

Pick a journey to see how it plays out across every channel — behavioral triggers, AI personalization, and a live phone preview showing exactly what the customer receives at each step.

—

ValidateActivate

Journey triggers on behavioral signal ·AI personalization active ·One customer profile

Step 1 / 8

Interactive Food & Beverage journey demo. Enable JavaScript to explore Online to Offline, WhatsApp Ordering and Reorder, New Customer Welcome, Loyalty and Rewards, Subscription Retention, and New Product Launch journeys.

Proof

Real results from food brands that turned conversations into revenue.

Spain · Coffee Subscription

Incapto built a coffee subscription model inside WhatsApp — including a one-tap Panic Button for instant reorders when customers were running low. An AI trained exclusively on their product catalog handles all support conversations without hallucinating.

€30k MRR from WhatsApp alone

−56% churn rate

+12.5% average order value

70% of support chats resolved without a human

Spain · Bakery & Café

Pastelería Mallorca moved their entire order conversation management into a single WhatsApp thread — handling seasonal spikes, custom orders, and post-order support with a bot and seamless human handoff.

57,000+ order conversations (Jul–Oct 2024)

77.3% NPS

Global · Pet Food

Purina used AI-targeted push and CDP behavioral segmentation to grow their reachable audience from scratch — turning anonymous site visitors into an addressable, high-intent audience in under a year.

3x audience growth in 7 months

2.1M targeted push notifications sent

Source: indigitall production data — Incapto, Pastelería Mallorca and Purina, 2026.

See More Success Stories

Measured Outcomes

Numbers from F&B brands running on the platform.

€30k: MRR from WhatsApp alone; One-tap Panic Button subscription reorders
−56%: Churn rate reduction; WhatsApp subscription model
77.3%: NPS score; 57k order conversations managed in one WhatsApp thread
3x: Audience growth in 7 months; AI-targeted push with CDP segmentation
2.1M: Targeted push notifications sent; Behavioral segmentation at scale
+40%: Returning site visitors; Web push for brand and event promotion

Source: indigitall production data — Incapto, Pastelería Mallorca, Purina and Estrella Damm, 2026.

indigitall Omni AI

Hey there!

Your best customers are one irrelevant push away from turning off notifications forever.

SMS is a phishing vector. Quotes leak conversion. Silos lose the claim.

Encrypted Push replaces SMS at 75% lower cost.

Quote and application abandonment caught in real time.

One profile across every policy and channel.

AI that handles routine policy and claims questions.

From the moment they’re near your store to the moment they reorder. One platform handles every step.

Real results from food brands that turned conversations into revenue.

Numbers from F&B brands running on the platform.

Dive Into More Information

Your AI assistant can now talk to your campaigns

The Modern Value Driving Customer Connections

What Is Self-Service in Customer Support and Why It Helps You

Push Notifications vs. SMS: What You Need to Know

Mobile App Engagement: 20 Strategies For Success

Digital Transformation in Banking and Financial Services

Download ebook