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Logistics
Master Supply Chain Visibility & Enhance Customer Trust
Your favorite brands,
powered by indigitall
Logistics' Biggest Challenges
Expectations, Support, and Loyalty
Expectation Misalignment
Desde el momento en que se realiza un pedido, una brecha de comunicación crea ansiedad en el cliente y expectativas de entrega desalineadas.
Reactive Support Bottlenecks
El soporte reactivo frustra a los clientes e inunda a los equipos de servicio con consultas de seguimiento repetitivas.
Missed Loyalty Opportunities:
El silencio posterior a la entrega hace perder oportunidades claves de recibir comentarios y concretar futuras ventas.
SOLUTIONS
Here’s How We Help
Own Customer Expectations
Establezca expectativas claras con plazos de entrega automatizados y confirmaciones de pedidos enviadas a cualquier canal.
Proactive and 24/7 Support
Implemente un agente de IA disponible las 24 horas, los 7 días de la semana para brindar respuestas conversacionales instantáneas para todas las consultas de seguimiento.
Building Lasting Loyalty
Convierta a los compradores en defensores leales enviándoles solicitudes automáticas de comentarios posteriores a la entrega y ofertas específicas.
Revolutionize Your Logistics & Supply Chain Communication
See Product Overview
AI Agents
01
Deploy intelligent agents on your website and app to act as a 24/7 logistics support specialist. Guide customers through complex processes like real-time shipment tracking and managing returns, and watch your customer satisfaction scores climb as support costs plummet.
- 24/7 multilingual support for a global customer base
- Slash "Where Is My Order?" (WISMO) inquiry volume
- Instant, personalized answers for any tracking or delivery question
Omnichannel Delivery Journeys
02
Create automated, personalized communication flows. From the moment an order is confirmed to post-delivery feedback campaigns, orchestrate messages across push notifications, SMS, email, and in-app messaging for a truly connected delivery experience.
- Automate the entire last-mile communication funnel
- Personalize messages based on delivery status, location, and customer preferences
- Real-time analytics to track engagement and delivery success
Instant App Push Notifications
03
Send instant push notifications for every critical delivery milestone. Deliver real-time alerts for shipped packages, delivery delays, and out-for-delivery reminders with higher open rates than email, ensuring your customers see vital information immediately.
- Higher engagement than traditional channels like email
- Build a direct line of communication with every customer
- Drive immediate action with interactive notifications for tracking and rescheduling
Instant Updates with Web Push
04
Reach your entire customer base, even without an app. Use web push notifications to announce major service updates, alert users to holiday shipping deadlines, and promote new tracking features, ensuring every customer stays informed.
- Drastically reduce support calls during widespread service disruptions
- Build a direct communication channel with a simple one-click opt-in
- Drive targeted traffic directly to your tracking portal or service announcements
CUSTOMER JOURNEY
Channel orchestration system? Sounds perfect
Optimize your communications and marketing campaigns from a single platform. AI ensures maximum conversion rates through automation and personalized content on each user's favorite channels.
SUCCESS STORIES
Chosen By Those Who
Know Marketing Best
See More Success Stories
The indigitall way
An Easier Way to Make
Data-Driven Decisions
15x
Increase in
sessions per user
32x
Increase in customer
lifetime value
80%
Increase in average
user lifetime
4x
Increase in
purchases per user
Why choose indigitall?
