indigitall Omni AI 
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NEW IN
A good conversation is the start of a great conversion
01
Converses. Automate. Convert.
Your new 24/7 ally: schedule meetings, launch campaigns, generate leads, activate journeys, create tickets and update your CRM.
All without human intervention.
Your AI agent: The central hub for your entire digital ecosystem.
02
It integrates, executes and scales.
Manage email communications, activate personalized journeys, integrate with your Contact Center and connect with external tools such as CRMs, Google Maps or databases. All in a single conversation.
Multi-Agent Supervision System: Intelligent Orchestration
03
Agents that orchestrate
Scale your customer service operations without losing precision. Our Multi-Agent System functions as an intelligent command center, utilizing a Router Bot to analyze user intent in natural language and instantly direct inquiries to the specific specialized bot, human agent, or external software best equipped to resolve them
A seamless experience in every channel
04
Unified Conversations, Guaranteed Context.
Our Contact Center and CDP platform keeps the user's context active regardless of the channel: email, chat, phone or networks.
No repetition. No loss of information. No friction.
Intelligence that adapts to your ecosystem. Experiences that make an impact.
05
MCP connection
We implement the Model Context Protocol (MCP), an open protocol that allows AI to integrate in real time with external data and tools. Thus, we scale your solutions in an agile and secure way, facilitating interoperability with databases, internal APIs and local files.
AI that evolves with your business in real time
06
It learns, adapts and improves every decision.
Thanks to machine learning and business data, our agent improves its performance with verified information. More accuracy. More context and better decision-making, without manual intervention.
Our basics
Break down language barriers with powerful multilingual chatbots
01
Multilingual
Connecting with customers around the world, without the need for translators.
Combines the best of AI and customer care
02
Hybrid
It offers a world-class AI service with intelligent agent routing and fallback detection for customer care.
Rich media support + simple customer feedback: A winning combination
04
Interactive assistance
Deliver multimedia offerings via chat and gather feedback quickly and easily with emoji-based feedback collection.
Connect with Salesforce Service Cloud
05
Cloud enabled services
Respond to chats and log cases directly into the systems your service agents already use.
Integration of customized Webhooks for maximum flexibility
06
Customize
Connect your AI chatbot to crucial systems such as order processing and tracking, inventory management, etc., to keep your customers informed at every stage of their journey.
SOLUTIONS
Smarter assistance,
happier customers
-Powered by AI
24/7 automated assistance
Resolve up to 90% of queries instantly with AI-powered multilingual chatbots.
Omnichannel deployment
Offer intelligent and immediate support to your customers through WhatsApp capabilities.
Hyper-personalized interaction
Provides contextual responses, tailored to the user’s behavior, preferences and history.
Cost-effective scalability
Reduce support costs by 40-50% and increase your NPS by 25% with AI automation.
AI AGENTS
What makes us different?
User experienc
– Welcome message and emoji-based feedback collection
Safety and moderatio
– Response security filtering – Blacklist with temporary bans
Conversational skill
– Fallback Detection – Hybrid Bots – Chatbots Agents
Integration
– Integration of webhooks – Custom URL reading
Analysis and reportin
– URL shortener and analytics – Advanced reporting with AI
Configuration and control
– Cost control, documentation – Configuration management via console
SUCCESS CASES
Helping brands
worldwide
See More Success Stories
"I have been using indigitall for five years now and I can recommend it to any marketer. It is a fundamental tool in our daily operations to communicate and interact with our entire audience."
20%
Reduction in Customer Service Operating Costs
"indigitall's platform has helped us build a customized solution to increase satisfaction and LTV through WhatsApp."
"The best thing about indigitall is the proximity; the people we talk to are always there for what we need. The interface is very simple and easy to use, which makes it easy to work with. It's a tool designed for the user."
"indigitall improved our customer experience with the development of a powerful WhatsApp bot. Since we implemented it, calls to our customer service have decreased, and customer satisfaction increased thanks to this new service channel. Their support always resolves issues quickly and effectively."
Discover how Real Madrid and Atlético de Madrid leveraged indigitall's WhatsApp Chatbots to drive fan engagement and sales.
"indigitall has enabled us to strengthen our company's digital strategy, substantially improving our existing customer experience through more personal, contextualized and segmented communications via the web notifications platform."
"Working with indigitall's platform, especially Web Push, has been a very valuable experience. The automated campaigns, retargeting, AI-based emails and many other options allow for highly efficient, effective and personalized communication. I highly recommend it."
"The truth is that we have been using it in the company where I work for the last 3-4 years, and the platform is very intuitive and adapts to our needs as a means of communication. It offers a fast service, and we have rarely detected errors. In that case, the indigitall team has solved the problem very quickly."
"It increased the possibilities for interaction with my customers, opening up new channels and functionalities, leading to incremental improvement in many business ratios."
CUSTOMER JOURNEY
A channel orchestration system? Sounds perfect!
Optimize your communications and marketing campaigns from a single platform. AI ensures the highest conversion rates through automation and personalized content on each user's favorite channels.
