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RETAIL'S BIGGEST CHALLENGES
Low conversion, poor retention, and insufficient data insights.
Low Customer Loyalty
Acquiring a new customer costs 5 to 25 times more than retaining an existing one.
High Cart Abandonment Rates
The average online shopping cart abandonment rate hovers around 70%.
Inefficient Communications.
Generic, impersonal marketing frustrates 71% of consumers.
Traffic Costs
Customer acquisition costs (CAC) have increased by ~60% due to privacy changes and ad saturation.
Lack of Actionable Data
Up to 73% of all data collected by enterprises goes unused.
Poor support
~61% of consumers will switch to a competitor after just one poor support experience.
indigital Retail Solutions
Product Overview - Customer Engagement Like You've Never Seen BeforeImprove Customer Loyalty
01
Envía confirmaciones de pedido seguras, promociones por tiempo limitado y alertas de recompensas de fidelidad.
- Automate communications specifically to promote customer loyalty and retention
- Create omnichannel journeys designed to foster long-term customer loyalty
- Apply advanced segmentation to send tailored offers based on customer behavior
Reduce Cart Abandonment Rates
02
Offer personalized promotions such as limited-time discounts or seasonal menu highlights. Send them via desktop and mobile browsers, perfect for reaching customers who don't yet have your app installed.
- Send automatic, personalized reminders across channels immediately after abandonment
- Use dynamic messages that include discounts or incentives to accelerate conversion
- Implement automated flows with multiple impacts to maximize abandoned cart recovery
Make Communications More Efficient
03
From the most widely used app, combining simplicity and efficiency in a secure and user-friendly environment: high conversion and sales rates!
- Unify all customer touchpoints using a single, intelligent omnichannel platform
- Orchestrate and coordinate campaigns coherently across all available channels
- Integrate AI capabilities to anticipate customer needs and provide instant responses
Attract More Traffic
04
Implement chatbots to handle frequently asked questions about store hours, ingredient details, or order tracking. AI can also process simple orders or reservations, freeing up staff for complex requests.
- Launch geolocated campaigns to draw nearby customers to physical stores
- Automate personalized re-engagement messages for inactive digital or physical clients
- Promote offers via Mobile Wallet that are valid specifically for in-store purchases
Improve Actionable Data
05
Capture real-time first-party data across your website and app. indigitall transforms anonymous browsing behavior into unified customer profiles, allowing you to build precise segments and trigger automated messages that drive immediate sales.
- Collect robust first-party data via interactive experiences like Ai Agents and content cards
- Automate triggers as data changes
- Personalize content to improve converion rates
Improve Poor and insufficient support
06
Eliminate long wait times and missed messages. Indigitall’s conversational AI resolves common retail inquiries—like order tracking, returns, and FAQs—instantly across WhatsApp, web, and mobile apps. Provide 24/7 assistance that boosts customer satisfaction while freeing your human agents to handle complex issues.Eliminate long wait times and missed messages. Indigitall’s conversational AI resolves common retail inquiries—like order tracking, returns, and FAQs—instantly across WhatsApp, web, and mobile apps. Provide 24/7 assistance that boosts customer satisfaction while freeing your human agents to handle complex issues.
- Deploy AI-driven Agents for instant, personalized support across all digital channels
- Guarantee 24/7 support availability to resolve urgent customer queries instantly
- Automate support interactions via AI to reduce overall customer service operational costs
SUCCESS STORIES
Chosen By Those Who
Know Retail Best
See More Success Stories
"Working with the Indigitall platform, especially Web Push, has been a highly valuable experience. Automated campaigns, retargeting, AI-based emails, and many other options allow for highly efficient, effective, and personalized communication through this platform. I highly recommend it."
"It increased the possibilities of interaction with my clients, opening new channels and new functionalities, which led to an incremental improvement in many business ratios."
"indigitall has enabled us to strengthen our company’s digital strategy, substantially improving the experience of our existing customers by establishing more personal, contextualized, and segmented communications through the digital web notifications platform."
CUSTOMER JOURNEY
Channel orchestration system? Sounds perfect
Optimize your communications and marketing campaigns from a single platform. AI ensures maximum conversion rates through automation and personalized content on each user's favorite channels.
Marketing Solutions, Just The Way You
And Your Business Want Them
See Product Overview
Web / App Push
01
Push notifications are an ideal channel to send automated and personalized messages to users. Apple’s iOS 16.4 update allows web push for iPhone and iPad users for the first time, so its impact will increase current conversion rates.
- Retargeting
- Deals
- Geotargeting
- Notifications about the status of your order
- Welcome
Custom Web / inApp
02
Personalize communications to achieve higher conversion rates and improve user satisfaction.
- Acquisition
- Geotargeting
- Loyalty
- Customization
- Interactivity
WhatsApp Commerce
03
The absolute revolution of the purchase process from the most used app combining simplicity and efficiency in a friendly and safe environment: high conversion and sales rate!
- Reduce final costs
- 100% accessible
- No opening requirement account
- Language recognition
- Directly response to user questions and doubts
- Proactive and personalized messages
Customer Support
04
A permanent 24/7 and efficient customer service is key to success for retail. indigitall provides chatbot services and a Contact Center platform (with agents) to provide the best service at the least cost
- Respuestas instantáneas a preguntas comunes
- Reduce el volumen de llamadas al centro de atención
- Disponible en múltiples idiomas
Mobile Wallet
05
Currently the platform that best relates to the physical and digital areas. The QR code will always be visible to the users on their mobiles.
- Cost reduction
- Accessibility
- Customer loyalty
- User Experience
- With ease
- Segmentation
The indigitall way
An Easier Way to Make
Data-Driven Decisions
15x
Increase in
sessions per user
32x
Increase in customer
lifetime value
80%
Increase in average
user lifetime
4x
Increase in
purchases per user
Why choose indigitall?
