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Channels / AI Chatbots
AI chatbots that reduce costs and improve satisfaction -indigitall makes it possible
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powered by indigitall
Break Down Language Barriers: With Powerful Multilingual Chatbots
01
Multi-Lingual
Connecting with customers worldwide—no translator needed.
Combine The Best of AI and Human Customer Service
02
Hybrid
Deliver world-class AI service with intelligent agent routing and fallback detection for critical customer care.
Deliver Consistent Customer Experiences in All Your Channels
03
Omnichannel
indigitall chatbots go where your customers are, on the web, in app, and on social media.
Rich Multimedia Support + Easy Customer Feedback: A Winning Combination
04
Interactive Support
Deliver multimedia offers through chat, and gather quick easy feedback with emoji-based feedback collection.
Connect With Your Existing Tools with Salesforce Service Cloud Connection
05
Service Cloud Enabled
Answer chats and log cases directly in the systems your service agents already use.
Custom Webhook Integration for Ultimate Flexibility
06
Customize
Connect your AI chatbot to crucial systems like order-processing and tracking, inventory management, and more to keep your customers informed in every stage of their journey
SOLUTIONS
Smarter service, happier customers - with the help of AI
24/7 automated assistance
Resolve up to 90% of queries instantly with AI-powered multilingual chatbots.
Omnichannel deployment
Offer intelligent and immediate support to your customers through WhatsApp capabilities.
Hyper-personalized interaction
Provides contextual responses, tailored to the user’s behavior, preferences and history.
Cost-effective scalability
Reduce support costs by 40-50% and increase your NPS by 25% with AI automation.
SOLUTIONS
Unified interaction on all platforms
Ver casos de uso
Outgoing messaging
Customized templates for promotions, alerts and reminders.- Behavior-based triggers for timely and relevant messages.
- High open rates to ensure your messages are seen and acted upon.
Incoming messaging
- AI-enabled chatbots for instant and accurate responses.
- Customizable workflows according to your business needs.
- Seamless transfer to human agents for complex queries.
Automation
- Automated flows for recurring campaigns.
- Real-time analytics to measure engagement and ROI.
- Integration with CRM systems for unified customer data.
Interactive and multimedia content
- Rich messaging with images, videos and more for engaging experiences.
- Interactive elements that drive higher engagement.
- Customizable templates to maintain consistent branding.
Omni-channel integration
- Unified platform to manage all messaging channels.
- Sequential campaigns to reinforce messages across multiple channels.
- Real-time analytics to optimize performance.
USE CASES
Chatbot
Use Cases
Success Stories
SUCCESS STORIES
Brands chosen worldwide
Success Stories
"I have been using indigitall for five years now and I can only recommend it to any marketer. It is a fundamental tool in our daily operations to communicate and interact with our entire audience."
20%
Reduction in Customer Service Operating Costs
"indigitall's platform has helped us build a customized solution to increase satisfaction and LTV through WhatsApp."
"The best thing about indigitall is the proximity; the people we talk to are always there for what we need. The interface is very simple and easy to use, which makes it easy to work with. It's a tool designed for the user."
"indigitall improved our customer experience with the development of a powerful WhatsApp bot. Since we implemented it, calls to our customer service have decreased, and customer satisfaction increased thanks to this new service channel. Their support always resolves issues quickly and effectively."
Discover how Real Madrid and Atlético de Madrid leveraged indigitall's WhatsApp Chatbots to drive fan engagement and sales.
"indigitall has enabled us to strengthen our company's digital strategy, substantially improving our existing customer experience through more personal, contextualized and segmented communications via the web notifications platform."
"Working with Indigitall's platform, especially Web Push, has been a very valuable experience. The automated campaigns, retargeting, AI-based emails and many other options allow for highly efficient, effective and personalized communication. I highly recommend it."
"The truth is that we have been using it in the company where I work for the last 3-4 years, and the platform is very intuitive and adapts to our needs as a means of communication. It offers a fast service, and we have rarely detected errors. In that case, the indigitall team has solved the problem very quickly."
"It increased the possibilities for interaction with my customers, opening up new channels and functionalities, leading to incremental improvement in many business ratios."
CUSTOMER JOURNEY
Channel orchestration system? Sounds perfect
Optimize your communications and marketing campaigns from a single platform. AI ensures the highest conversion rates through automation and personalized content on each user's favorite channels.
