Braze vs. indigitall: Why indigitall is The Best Alternative to Braze

01

Take your push notifications to the next-level, securely.

• Advanced Personalization: Tailor messages to individual user preferences and behaviors.
• Omni-channel Integration: Seamlessly integrate push notifications with other channels like Whatsapp, email, and SMS to optimize your customer journey.
• AI-Powered Optimization: Leverage artificial intelligence to create the most effective messages.
• Cross-Platform Support: Reach users on web, mobile, and desktop devices.

02

indigitall is the only customer engagment platform that provides a unified solution for both inbound and outbound customer engagement. It is designed to personalize communication and send segmented messages through the most suitable channel at the optimal time. indigitall's platform integrates all outbound and inbound digital channels into one, allowing businesses to connect with customers via WhatsApp, Facebook, Instagram, and more.

The platform's customer journey orchestration capabilities enable the delivery of personalized campaigns and experiences in real-time. indigitall's Customer Journey is the only system that unifies outbound and inbound channels into a single view, enabling users to map the complete customer experience.

03

Available 24/7. indigitall ai-powered chatbots can resolve up to 90% of customer inquiries without human intervention. And with our Contact Center solution, agents can take over when needed.

04

Modernize your SMS efforts with RCS. Increase security, become a verified sender, boost engagement with rich media interactivity, improve analytics, and increase conversions.

05

When comparing Braze vs. indigitall, omnichannel capabilities are a key consideration. indigitall excels with its seamless integration across push notifications, in-app messages, SMS, email, WhatsApp, and chatbots. Unlike Braze, which requires more manual setup, indigitall unifies all communication channels into a single, intuitive platform, making it easier for marketers to create cohesive campaigns.

06

A major differentiator in the Braze vs. Indigitall comparison is Indigitall’s ability to manage both inbound and outbound channels. While braze primarily focuses on outbound marketing (e.g., email campaigns and SMS), Indigitall excels in both inbound (e.g., responding to customer queries via chatbots or in-app messages) and outbound (e.g., proactive push notifications and email campaigns). This dual capability ensures a more holistic approach to customer engagement, allowing businesses to not only reach out to customers but also effectively manage incoming interactions.

07

In the Braze vs. indigitall comparison, personalization is a critical factor. While Braze offers segmentation and basic personalization, indigitall leverages advanced AI and machine learning to deliver hyper-personalized experiences. By analyzing user behavior in real-time, indigitall ensures that every message resonates deeply with the recipient, leading to higher engagement and customer satisfaction.

08

For businesses with a global audience, localization is a key differentiator, and indigitall excels in this area. Its platform is specifically designed to deliver culturally and linguistically relevant messages, making it an ideal choice for reaching diverse markets. While Braze also supports global campaigns, indigitall’s emphasis on local expertise and tailored communication provides a distinct advantage, ensuring more meaningful and effective engagement across international audiences.