The Digital Transformation of Clinics

The Challenge: Your Electronic Health Record System Is Outdated and Limited

Many healthcare centers struggle with rigid and outdated internal systems: legacy scheduling tools, clunky billing platforms, and monolithic systems. Electronic Medical Records (EMRs) were not designed for modern patients who expect fast, seamless digital experiences.

This disconnected infrastructure creates significant operational friction:

• Slow, manual appointment confirmations

• Inefficient pre-triage procedures

• Manual delivery of test results

• Complex, error-prone billing and data entry

When core systems don’t communicate with each other, efficiency plummets and patient satisfaction suffers.

The Solution: Deep Integration and Process Digitalization

The solution is to digitally “wrap” your core systems (EMR, CRM, scheduling tools) with the indigitall platform using powerful API integrations. A CDP (Customer Data Platform) can help organize and unify disparate data.

This enables the digitalization of critical patient-facing processes using AI agents and automated workflows:

• Digital patient registration: Collect information and pre-triage questions through a digital flow before the patient even arrives.

• Secure, automated results delivery: Automatically send test results, post-discharge instructions, and care plans in PDF through secure channels HIPAA-compliant.

• Intelligent appointment management: Fully digitize the scheduling, confirmation, and rescheduling process, validating the patient’s profile against their EMR in real time.

The Metric That Matters: Reducing Time and Increasing Efficiency

By digitizing multi-step manual processes and integrating core systems, your organization can:

• Reduce days of manual result delivery to just minutes

• Manage patient information seamlessly at every step, from scheduling to HIPAA consent

• Deliver a smooth experience that boosts patient satisfaction and improves NPS

A digital, integrated, and automated infrastructure not only optimizes internal operations—it transforms the patient experience, creating efficiency and trust at every touchpoint.