Beyond the Visit: Driving Adherence and Closing Gaps in Care

The Challenge: The Post-Discharge Disconnect

In US healthcare, the “win” isn’t just the successful procedure; it’s the successful outcome. A major challenge is low patient adherence to post-treatment plans. When communication stops at discharge, patients forget to take medications, skip follow-ups, or fail to complete rehab.

This leads directly to poor health outcomes, higher readmission rates (and the resulting penalties), and missed opportunities to “close gaps in care” for preventive services. Furthermore, without a good follow-up system, you can’t collect the patient satisfaction feedback (NPS, etc.) needed to improve your service.

Solution: AI-Powered Patient Care Journeys

To solve this, you need the indigitall platform, which combines an AI-powered Customer Journey Engine with deep CDP and EMR integration. This platform is the engine that orchestrates personalized, automated communication after the visit.

The CDP organizes patient data, allowing AI to trigger journeys based on specific treatment plans:

• Medication Adherence: The platform sends automated, personalized reminders through the patient’s preferred channel, prompting them when it’s time to take or refill their medications.
• Preventive Care Campaigns: The system identifies patients due for necessary check-ups, screenings, or vaccinations and triggers automated outreach, helping you “close gaps in care.”
• Post-Visit Feedback: After an appointment, the platform automatically sends a satisfaction survey through the most effective channel, making it easy to collect vital feedback.

The Metric That Matters: Adherence and Better Outcomes

This data-driven approach directly correlates with better health outcomes and a stronger bottom line:

• A +20–30% increase in patient adherence and retention.
• Driving a better, more supportive patient experience can increase revenue by up to 80%.

A convenient, digital feedback process leads to far superior response rates on satisfaction surveys.