{"id":3380,"date":"2025-03-24T11:21:42","date_gmt":"2025-03-24T11:21:42","guid":{"rendered":"https:\/\/indigitall.com\/?page_id=3380"},"modified":"2026-10-30T14:02:58","modified_gmt":"2026-10-30T14:02:58","slug":"indigitall-ai","status":"publish","type":"page","link":"https:\/\/indigitall.com\/es\/indigitall-ai\/","title":{"rendered":"indigitall IA"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false},"class_list":["post-3380","page","type-page","status-publish","hentry"],"acf":{"flexible_content":[{"acf_fc_layout":"hero_page","background_type":"image","dark_filter":0,"background_image":3383,"background_image_mobile":3386,"background_video":null,"background_video_mobile":null,"pretitle":"indigitall IA","pretitle_font_size":"","title":"Potente IA para\r\nmayores estrategias\r\nomnicanal","title_font_size":"","subtitle":"","subtitle_font_size":"","button_1":{"title":"Empezar ahora","url":"#getstarted","target":"_blank"},"button_2":{"title":"Ver demo","url":"https:\/\/indigitall.com\/es\/programar-tiempo\/","target":"_blank"},"icon_button_2":null,"download_ebook":false,"ebook_title":"","extra_content":"brands","title_cards":"","cards":null,"brands_custom_background_color":false,"brands_background_color":"","custom_brands":false,"brands":null},{"acf_fc_layout":"sections_fixed_images","design":"normal","title":"indigitall Omni IA Agente","link":"","sections":[{"title":"Agentes de IA","subtitle":"IA que se siente humana","index":"01","text":"Un sistema inteligente y aut\u00f3nomo que percibe su entorno, razona para tomar decisiones y ejecuta acciones proactivas a trav\u00e9s del Model Context Protocol (MCP) para alcanzar objetivos empresariales espec\u00edficos.","link":"","list":null,"tag":"","media_type":"image","image":10365,"image_mobile":null,"video":null,"video_mobile":null},{"title":"Multiagentes","subtitle":"Agentes que act\u00faan","index":"02","text":"Dirige las consultas de los usuarios a bots o m\u00f3dulos especializados seg\u00fan lo que necesite cada uno, para resolver flujos de trabajo complejos de forma eficiente.","link":"","list":null,"tag":"","media_type":"image","image":11136,"image_mobile":null,"video":null,"video_mobile":null},{"title":"Centro de contacto","subtitle":"Asistente de IA para agentes de soporte t\u00e9cnico","index":"03","text":"Nuestros asistentes de IA ayudan a los agentes humanos mediante res\u00famenes de conversaciones, respuestas sugeridas y transferencias fluidas de bot a humano para optimizar la eficiencia del servicio al cliente.","link":"","list":null,"tag":"","media_type":"image","image":11133,"image_mobile":null,"video":null,"video_mobile":null}],"list_collapsed":false},{"acf_fc_layout":"sections_fixed_images","design":"normal","title":"Indigitall Omni IA predictiva","link":"","sections":[{"title":"Pruebas de Inteligencia Artificial","subtitle":"Testeo inteligente","index":"01","text":"Hemos dise\u00f1ado un algoritmo para crear y pulir diferentes campa\u00f1as. 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}\r\n  #indi-iai-es-more table.d-table td::before { content: attr(data-label); display: block; font-size: 15px; font-weight: 700; color: #0F3B7A; margin-bottom: 8px; }\r\n  #indi-iai-es-more table.d-table td.d-stage { background: #F7F9FC !important; }\r\n  #indi-iai-es-more table.d-table td.d-stage::before { display: none; }\r\n}\r\n<\/style>\r\n<section id=\"indi-iai-es-more\" aria-label=\"M\u00e1s sobre indigitall IA\">\r\n  <div class=\"d-wrap\">\r\n    <p class=\"d-eyebrow\">M\u00e1s sobre indigitall IA<\/p>\r\n    <div class=\"d-list\">\r\n      <details class=\"d-dd\" id=\"iai-es-resuelve\">\r\n        <summary><span class=\"d-sico\" style=\"background:#EEF3FF !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><h2 class=\"d-h2\">\u00bfQu\u00e9 resuelve un agente de IA de atenci\u00f3n al cliente y cu\u00e1ndo pasa la conversaci\u00f3n a una persona?<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><ul class=\"d-cards d-3\"><li class=\"d-card d-hi\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#EEF3FF !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 8V4H8\"\/><rect width=\"16\" height=\"12\" x=\"4\" y=\"8\" rx=\"2\"\/><path d=\"M2 14h2\"\/><path d=\"M20 14h2\"\/><path d=\"M15 13v2\"\/><path d=\"M9 13v2\"\/><\/svg><\/span><\/div><p class=\"d-p\">Un agente de IA de indigitall razona, decide y act\u00faa.<\/p><\/li><li class=\"d-card\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#FEF1E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 22v-5\"\/><path d=\"M9 8V2\"\/><path d=\"M15 8V2\"\/><path d=\"M18 8v5a4 4 0 0 1-4 4h-4a4 4 0 0 1-4-4V8Z\"\/><\/svg><\/span><\/div><p class=\"d-p\">Con el Model Context Protocol se conecta a otros sistemas de la empresa y hace gestiones dentro de la conversaci\u00f3n, no solo responde.<\/p><\/li><li class=\"d-card\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#EEF8E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 14h3a2 2 0 0 1 2 2v3a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-7a9 9 0 0 1 18 0v7a2 2 0 0 1-2 2h-1a2 2 0 0 1-2-2v-3a2 2 0 0 1 2-2h3\"\/><\/svg><\/span><\/div><p class=\"d-p\">Tambi\u00e9n puede transferir la conversaci\u00f3n a un agente humano, que la atiende desde el ordenador o el m\u00f3vil. El n\u00famero de agentes humanos se configura a medida.<\/p><\/li><\/ul><div class=\"d-tw\"><table class=\"d-table d-c3\"><thead><tr><th scope=\"col\">Situaci\u00f3n<\/th><th scope=\"col\">Qu\u00e9 hace el agente de IA<\/th><th scope=\"col\">Qu\u00e9 recibe el equipo humano<\/th><\/tr><\/thead><tbody><tr><td class=\"d-stage\" data-label=\"Situaci\u00f3n\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M16 2v4M8 2v4M3 10h18\"\/><path d=\"m9 16 2 2 4-4\"\/><\/svg>Una reserva<\/span><\/td><td data-label=\"Qu\u00e9 hace el agente de IA\">La gestiona en el sistema conectado<\/td><td data-label=\"Qu\u00e9 recibe el equipo humano\">Nada, si se resuelve en la conversaci\u00f3n<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Situaci\u00f3n\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><ellipse cx=\"12\" cy=\"5\" rx=\"9\" ry=\"3\"\/><path d=\"M3 5v14a9 3 0 0 0 18 0V5\"\/><path d=\"M3 12a9 3 0 0 0 18 0\"\/><\/svg>Un dato que cambia en el CRM<\/span><\/td><td data-label=\"Qu\u00e9 hace el agente de IA\">Actualiza el registro<\/td><td data-label=\"Qu\u00e9 recibe el equipo humano\">El CRM ya actualizado<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Situaci\u00f3n\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><circle cx=\"12\" cy=\"12\" r=\"6\"\/><circle cx=\"12\" cy=\"12\" r=\"2\"\/><\/svg>Un lead interesado<\/span><\/td><td data-label=\"Qu\u00e9 hace el agente de IA\">Captura sus datos o inicia un customer journey<\/td><td data-label=\"Qu\u00e9 recibe el equipo humano\">El lead en el journey o en el CRM<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Situaci\u00f3n\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M15 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V7Z\"\/><path d=\"M14 2v4a2 2 0 0 0 2 2h4\"\/><path d=\"M10 9H8\"\/><path d=\"M16 13H8\"\/><path d=\"M16 17H8\"\/><\/svg>Una incidencia<\/span><\/td><td data-label=\"Qu\u00e9 hace el agente de IA\">Crea un ticket<\/td><td data-label=\"Qu\u00e9 recibe el equipo humano\">El ticket con el contexto<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Situaci\u00f3n\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M16 21v-2a4 4 0 0 0-4-4H6a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M22 21v-2a4 4 0 0 0-3-3.87\"\/><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg>Algo que necesita a una persona<\/span><\/td><td data-label=\"Qu\u00e9 hace el agente de IA\">Transfiere la conversaci\u00f3n<\/td><td data-label=\"Qu\u00e9 recibe el equipo humano\">Un resumen de la conversaci\u00f3n y una respuesta sugerida que puede enviar, editar o cambiar<\/td><\/tr><\/tbody><\/table><\/div><\/div>\r\n      <\/details>\r\n      <details class=\"d-dd\" id=\"iai-es-tipos\">\r\n        <summary><span class=\"d-sico\" style=\"background:#EEF8E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m16 16 3-8 3 8c-.87.65-1.92 1-3 1s-2.13-.35-3-1Z\"\/><path d=\"m2 16 3-8 3 8c-.87.65-1.92 1-3 1s-2.13-.35-3-1Z\"\/><path d=\"M7 21h10\"\/><path d=\"M12 3v18\"\/><path d=\"M3 7h2c2 0 5-1 7-2 2 1 5 2 7 2h2\"\/><\/svg><\/span><h2 class=\"d-h2\">\u00bfBot de reglas, chatbot generativo o agentes de IA: qu\u00e9 conviene a cada empresa?<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><p class=\"d-p\">indigitall ofrece las tres formas, y un bot de enrutamiento puede pasar la conversaci\u00f3n a una persona, a otro bot o a los datos de una API.<\/p><ul class=\"d-cards d-3\"><li class=\"d-card\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#EEF3FF !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><line x1=\"6\" x2=\"6\" y1=\"3\" y2=\"15\"\/><circle cx=\"18\" cy=\"6\" r=\"3\"\/><circle cx=\"6\" cy=\"18\" r=\"3\"\/><path d=\"M18 9a9 9 0 0 1-9 9\"\/><\/svg><\/span><\/div><p class=\"d-p\">Un bot de reglas sigue un \u00e1rbol fijo y no aprende, y es \u00fatil cuando las respuestas est\u00e1n cerradas.<\/p><\/li><li class=\"d-card\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#FEF1E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M9.937 15.5A2 2 0 0 0 8.5 14.063l-6.135-1.582a.5.5 0 0 1 0-.962L8.5 9.936A2 2 0 0 0 9.937 8.5l1.582-6.135a.5.5 0 0 1 .963 0L14.063 8.5A2 2 0 0 0 15.5 9.937l6.135 1.581a.5.5 0 0 1 0 .964L15.5 14.063a2 2 0 0 0-1.437 1.437l-1.582 6.135a.5.5 0 0 1-.963 0z\"\/><\/svg><\/span><\/div><p class=\"d-p\">Un chatbot generativo responde con el contenido que le das y detecta las preguntas que no sabe contestar.<\/p><\/li><li class=\"d-card\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#0F3B7A !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#8ADA3F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 8V4H8\"\/><rect width=\"16\" height=\"12\" x=\"4\" y=\"8\" rx=\"2\"\/><path d=\"M2 14h2\"\/><path d=\"M20 14h2\"\/><path d=\"M15 13v2\"\/><path d=\"M9 13v2\"\/><\/svg><\/span><\/div><p class=\"d-p\">Un agente de IA, adem\u00e1s, act\u00faa en tus sistemas, y varios agentes pueden repartirse el trabajo.<\/p><\/li><\/ul><div class=\"d-tw\"><table class=\"d-table d-c3\"><thead><tr><th scope=\"col\">Tipo<\/th><th scope=\"col\">C\u00f3mo responde<\/th><th scope=\"col\">Cu\u00e1ndo encaja<\/th><\/tr><\/thead><tbody><tr><td class=\"d-stage\" data-label=\"Tipo\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><line x1=\"6\" x2=\"6\" y1=\"3\" y2=\"15\"\/><circle cx=\"18\" cy=\"6\" r=\"3\"\/><circle cx=\"6\" cy=\"18\" r=\"3\"\/><path d=\"M18 9a9 9 0 0 1-9 9\"\/><\/svg>Bot de reglas<\/span><\/td><td data-label=\"C\u00f3mo responde\">Con reglas fijas de si pasa esto, responde aquello<\/td><td data-label=\"Cu\u00e1ndo encaja\">Men\u00fas y procesos cerrados<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Tipo\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M9.937 15.5A2 2 0 0 0 8.5 14.063l-6.135-1.582a.5.5 0 0 1 0-.962L8.5 9.936A2 2 0 0 0 9.937 8.5l1.582-6.135a.5.5 0 0 1 .963 0L14.063 8.5A2 2 0 0 0 15.5 9.937l6.135 1.581a.5.5 0 0 1 0 .964L15.5 14.063a2 2 0 0 0-1.437 1.437l-1.582 6.135a.5.5 0 0 1-.963 0z\"\/><\/svg>Chatbot generativo<\/span><\/td><td data-label=\"C\u00f3mo responde\">Con el contenido de sus fuentes de conocimiento, y avisa de las preguntas sin respuesta<\/td><td data-label=\"Cu\u00e1ndo encaja\">Muchas preguntas distintas sobre la misma documentaci\u00f3n<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Tipo\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m12.83 2.18a2 2 0 0 0-1.66 0L2.6 6.08a1 1 0 0 0 0 1.83l8.58 3.91a2 2 0 0 0 1.66 0l8.58-3.9a1 1 0 0 0 0-1.83Z\"\/><path d=\"m22 17.65-9.17 4.16a2 2 0 0 1-1.66 0L2 17.65\"\/><path d=\"m22 12.65-9.17 4.16a2 2 0 0 1-1.66 0L2 12.65\"\/><\/svg>Bot h\u00edbrido<\/span><\/td><td data-label=\"C\u00f3mo responde\">Combina el generativo con un bot de DialogFlow<\/td><td data-label=\"Cu\u00e1ndo encaja\">Flujos guiados con preguntas abiertas<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Tipo\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 8V4H8\"\/><rect width=\"16\" height=\"12\" x=\"4\" y=\"8\" rx=\"2\"\/><path d=\"M2 14h2\"\/><path d=\"M20 14h2\"\/><path d=\"M15 13v2\"\/><path d=\"M9 13v2\"\/><\/svg>Agente de IA<\/span><\/td><td data-label=\"C\u00f3mo responde\">Razona y act\u00faa en otros sistemas mediante MCP<\/td><td data-label=\"Cu\u00e1ndo encaja\">Gestiones como reservas, tickets o cambios en el CRM<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Tipo\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M16 21v-2a4 4 0 0 0-4-4H6a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M22 21v-2a4 4 0 0 0-3-3.87\"\/><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg>Varios agentes con supervisor<\/span><\/td><td data-label=\"C\u00f3mo responde\">Un agente supervisor pasa cada consulta y su contexto al agente especializado<\/td><td data-label=\"Cu\u00e1ndo encaja\">Temas muy distintos en el mismo canal<\/td><\/tr><\/tbody><\/table><\/div><\/div>\r\n      <\/details>\r\n      <details class=\"d-dd\" id=\"iai-es-entrenar\">\r\n        <summary><span class=\"d-sico\" style=\"background:#FEF1E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M2 3h6a4 4 0 0 1 4 4v14a3 3 0 0 0-3-3H2z\"\/><path d=\"M22 3h-6a4 4 0 0 0-4 4v14a3 3 0 0 1 3-3h7z\"\/><\/svg><\/span><h2 class=\"d-h2\">\u00bfC\u00f3mo se entrena un agente de IA con el conocimiento de tu empresa?<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><div class=\"d-split\"><div><p class=\"d-p\">Los agentes y chatbots generativos de indigitall responden con las fuentes de conocimiento que define cada empresa.<\/p><div class=\"d-note d-blue\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M16 21v-2a4 4 0 0 0-4-4H6a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M22 21v-2a4 4 0 0 0-3-3.87\"\/><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg><p class=\"d-p\">El equipo de indigitall hace la configuraci\u00f3n inicial, y despu\u00e9s la empresa gestiona y ampl\u00eda el contenido.<\/p><\/div><\/div><div><div class=\"d-card\"><p class=\"d-p\"><strong>La calidad de las respuestas depende de la de la documentaci\u00f3n:<\/strong><\/p><ul class=\"d-checks\" style=\"grid-template-columns:1fr\"><li><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><span>conviene que no se contradiga<\/span><\/li><li><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><span>que toda est\u00e9 en el mismo idioma<\/span><\/li><li><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><span>que la informaci\u00f3n est\u00e9 en texto, no dentro de im\u00e1genes<\/span><\/li><\/ul><\/div><\/div><\/div><div class=\"d-tw\"><table class=\"d-table d-c3\"><thead><tr><th scope=\"col\">Fuente<\/th><th scope=\"col\">C\u00f3mo se a\u00f1ade<\/th><th scope=\"col\">Qu\u00e9 conviene saber<\/th><\/tr><\/thead><tbody><tr><td class=\"d-stage\" data-label=\"Fuente\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M15 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V7Z\"\/><path d=\"M14 2v4a2 2 0 0 0 2 2h4\"\/><path d=\"M10 9H8\"\/><path d=\"M16 13H8\"\/><path d=\"M16 17H8\"\/><\/svg>Documentos<\/span><\/td><td data-label=\"C\u00f3mo se a\u00f1ade\">Archivos PDF o de texto<\/td><td data-label=\"Qu\u00e9 conviene saber\">Hasta 50 MB por archivo; el texto plano funciona mejor<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Fuente\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 2a14.5 14.5 0 0 0 0 20 14.5 14.5 0 0 0 0-20\"\/><path d=\"M2 12h20\"\/><\/svg>P\u00e1ginas web<\/span><\/td><td data-label=\"C\u00f3mo se a\u00f1ade\">Un sitemap, una lista de URL en CSV o URL una a una<\/td><td data-label=\"Qu\u00e9 conviene saber\">Cada fuente tiene un intervalo de actualizaci\u00f3n; el texto debe estar en el HTML, no cargarse con JavaScript<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Fuente\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><ellipse cx=\"12\" cy=\"5\" rx=\"9\" ry=\"3\"\/><path d=\"M3 5v14a9 3 0 0 0 18 0V5\"\/><path d=\"M3 12a9 3 0 0 0 18 0\"\/><\/svg>Datos que cambian varias veces al d\u00eda<\/span><\/td><td data-label=\"C\u00f3mo se a\u00f1ade\">Por API o base de datos<\/td><td data-label=\"Qu\u00e9 conviene saber\">Las URL no sirven para datos que cambian varias veces al d\u00eda<\/td><\/tr><\/tbody><\/table><\/div><\/div>\r\n      <\/details>\r\n      <details class=\"d-dd\" id=\"iai-es-faq\">\r\n        <summary><span class=\"d-sico\" style=\"background:#EEF3FF !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg><\/span><h2 class=\"d-h2\">FAQs: chatbot para empresas y agentes de IA de indigitall<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><div class=\"d-faq\"><div><h3 class=\"d-h3\">\u00bfC\u00f3mo evita un agente de IA de indigitall dar respuestas inventadas?<\/h3><p class=\"d-p\">El agente de IA de indigitall responde solo con la base de conocimiento validada de la empresa. Cada respuesta pasa por un filtro de seguridad, y se pueden excluir URL y p\u00e1ginas al cargar el contenido, limitar el uso por usuario y bloquear temporalmente a quien hace un uso indebido. Las preguntas que el bot no sabe contestar aparecen en sus informes como preguntas sin respuesta.<\/p><\/div><div><h3 class=\"d-h3\">\u00bfQu\u00e9 pasa con los datos de mis clientes cuando uso un agente de IA de indigitall?<\/h3><p class=\"d-p\">La empresa decide qu\u00e9 contexto, qu\u00e9 archivos y qu\u00e9 integraciones ve el agente. Para responder, indigitall env\u00eda al modelo de lenguaje ese contexto de negocio, y los datos de entrenamiento no se comparten con aplicaciones de IA p\u00fablicas. Los datos viajan cifrados con TLS 1.2 o superior, se guardan con AES-256 y la plataforma funciona sobre Google Cloud.<\/p><\/div><div><h3 class=\"d-h3\">\u00bfC\u00f3mo ayuda la IA de indigitall a los agentes humanos del contact center?<\/h3><p class=\"d-p\">Cuando un agente humano entra en una conversaci\u00f3n, el asistente de IA de indigitall le muestra un resumen con los puntos clave y una respuesta sugerida, que puede enviar, editar o cambiar. Tambi\u00e9n le da enlaces a fuentes internas para comprobar la informaci\u00f3n, y esas fuentes nunca se muestran al cliente.<\/p><\/div><\/div><\/div>\r\n      <\/details>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\u00bfC\u00f3mo evita un agente de IA de indigitall dar respuestas inventadas?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"El agente de IA de indigitall responde solo con la base de conocimiento validada de la empresa. Cada respuesta pasa por un filtro de seguridad, y se pueden excluir URL y p\u00e1ginas al cargar el contenido, limitar el uso por usuario y bloquear temporalmente a quien hace un uso indebido. 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