{"id":1002,"date":"2025-03-31T07:58:16","date_gmt":"2025-03-31T07:58:16","guid":{"rendered":"https:\/\/indigitall.com\/?post_type=use-case&#038;p=1002"},"modified":"2026-10-30T14:01:32","modified_gmt":"2026-10-30T14:01:32","slug":"convert-more-customers","status":"publish","type":"use-case","link":"https:\/\/indigitall.com\/en\/use-case\/convert-more-customers\/","title":{"rendered":"Convert More Customers"},"author":1,"menu_order":5,"template":"","class_list":["post-1002","use-case","type-use-case","status-publish","hentry"],"acf":{"flexible_content":[{"acf_fc_layout":"hero_page","background_type":"image","dark_filter":0,"background_image":1384,"background_image_mobile":1381,"background_video":null,"background_video_mobile":null,"pretitle":"Convert more customers","pretitle_font_size":"","title":"Turn Browsers \r\ninto Buyers","title_font_size":"","subtitle":"","subtitle_font_size":"","button_1":{"title":"","url":"#getstarted","target":""},"button_2":"","icon_button_2":651,"download_ebook":false,"ebook_title":"","extra_content":"brands","title_cards":"","cards":null,"brands_custom_background_color":false,"brands_background_color":"","custom_brands":false,"brands":null},{"acf_fc_layout":"grid_number_cards","pretitle":"THE INDIGITALL WAY","title":"Convert More, Spend Less: \r\nThe indigitall Advantage","cards":[{"type":"bottom","title":"+30%","text":"increase in lead conversion\r\n","image":1816,"video":null,"link":""},{"type":"right","title":"20%","text":"reduction in cart abandonment","image":null,"video":null,"link":""},{"type":"bottom","title":"32x","text":"increase in customer lifetime value","image":1816,"video":null,"link":""},{"type":"right","title":"+30%","text":"increase in NPS and user satisfaction","image":null,"video":null,"link":""},{"type":"background","title":"","text":"Why choose indigitall?","image":null,"video":1115,"link":{"title":"Why indigitall","url":"https:\/\/indigitall.com\/why-indigitall\/","target":""}}]},{"acf_fc_layout":"sections_fixed_images","design":"normal","title":"Digital Solutions Proven \r\nto Increase Conversions","link":"","sections":[{"title":"Web Push Notifications","subtitle":"","index":"01","text":"Powerful browser-based alerts that engage visitors the moment they leave your site - no app download or contact information required. Unlike email, these notifications bypass spam filters and appear directly on user desktops or mobile devices, making them ideal for time-sensitive offers and cart recovery. With 3x higher CTRs than email, they're perfect for re-engaging anonymous visitors.","link":"","list":[{"item":"Abandon cart trigger"},{"item":"Flash sale"},{"item":"Upselling"},{"item":"Personalized back-in-stock alerts"}],"tag":"","media_type":"image","image":3062,"image_mobile":null,"video":null,"video_mobile":null},{"title":"App & Web Personalization","subtitle":"","index":"02","text":"Automatically changes content like banners, recommendations, headers, and sections based on user behavior and past interactions to boost conversions.","link":"","list":[{"item":"Personalized content cards"},{"item":"First time buyer offers"},{"item":"Behavior triggered recommendations"},{"item":"Real-time adjustments"}],"tag":"","media_type":"image","image":3175,"image_mobile":null,"video":null,"video_mobile":null},{"title":"Omnichannel Customer Journeys","subtitle":"","index":"03","text":"Sophisticated campaign orchestration that moves leads seamlessly across channels based on their engagement patterns. We synchronize messaging timing and content across platforms to create cohesive nurturing paths that respect customer preferences while maximizing touchpoint effectiveness.","link":"","list":[{"item":"Cart abandonment re-engagement"},{"item":"Loyalty campaigns"},{"item":"Inactive user re-engagement"}],"tag":"","media_type":"image","image":3065,"image_mobile":null,"video":null,"video_mobile":null},{"title":"AI Chatbots","subtitle":"","index":"04","text":"Our conversational AI acts as a 24\/7 digital sales assistant, qualifying leads through natural dialogues while providing instant answers to conversion-blocking questions. The chatbots learn from each interaction to deliver increasingly accurate product recommendations and can hand off warm leads to human agents at the optimal moment.","link":"","list":[{"item":"Guided product selection"},{"item":"Availability checks"},{"item":"Cart abandonment recovery"},{"item":"Product support"}],"tag":"","media_type":"image","image":3197,"image_mobile":null,"video":null,"video_mobile":null},{"title":"WhatsApp Business","subtitle":"","index":"05","text":"Turn the world's most engaged messaging platform into a conversion powerhouse with rich-media messaging, quick replies, and frictionless payments. With 98% open rates and 45-60% CTRs, it's ideal for high-touch, high-value conversions","link":"","list":[{"item":"Visual catalog browsing via carousels"},{"item":"One-click \"Add to Cart\" in chat"},{"item":"Secure payment collection"},{"item":"Order tracking with live updates"},{"item":"VIP concierge service"}],"tag":"","media_type":"image","image":3270,"image_mobile":null,"video":null,"video_mobile":null}],"list_collapsed":true},{"acf_fc_layout":"slider_cards","pretitle":"Seamless Integrations","link":{"title":"Learn more about Integrations","url":"https:\/\/indigitall.com\/integrations\/","target":""},"title":"Connect indigitall With Your \r\nFavorite Tools And Power Up \r\nYour Campaigns Instantly","text":"","card_size":"big","logo_size":"big","cards":[{"icon":1414,"title":"Hubspot","text":"Seamless integration to enhance HubSpot workflows with push notifications.","link":""},{"icon":1411,"title":"Salesforce","text":"Integration with Salesforce Marketing Cloud for omnichannel campaigns.","link":""},{"icon":1417,"title":"WhatsApp Business API","text":"Automated and personalized conversations. Integration for customer service, marketing, and sales","link":""}]},{"acf_fc_layout":"custom_html","code":"<style>\r\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Manrope:wght@400;500;600;700;800&display=swap');\r\n#indi-cmc-en-more { all: initial; display: block; background: #F5F7FA !important; font-family: 'Manrope', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif !important; color: #3A4A61; -webkit-font-smoothing: antialiased; box-sizing: border-box !important; }\r\n#indi-cmc-en-more *, #indi-cmc-en-more *::before, #indi-cmc-en-more *::after { box-sizing: border-box; margin: 0; padding: 0; font-family: inherit; }\r\n#indi-cmc-en-more .d-wrap { max-width: 1120px; margin: 0 auto !important; padding: 64px 32px !important; }\r\n#indi-cmc-en-more .d-eyebrow { font-size: 15px; font-weight: 700; color: #12872F; margin: 0 0 16px !important; display: flex; align-items: center; gap: 8px; }\r\n#indi-cmc-en-more .d-eyebrow::before { content: ''; width: 24px; height: 3px; 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}\r\n  #indi-cmc-en-more .d-card { padding: 16px; }\r\n  #indi-cmc-en-more .d-note { padding: 16px; }\r\n  #indi-cmc-en-more .d-flow { flex-direction: column; align-items: flex-start; padding: 16px; }\r\n  #indi-cmc-en-more .d-arrow { transform: rotate(90deg); margin-left: 16px; }\r\n  #indi-cmc-en-more table.d-table, #indi-cmc-en-more table.d-table tbody, #indi-cmc-en-more table.d-table tr, #indi-cmc-en-more table.d-table td { display: block; width: 100%; }\r\n  #indi-cmc-en-more table.d-table { border: 0; border-radius: 0; overflow: visible; background: transparent; }\r\n  #indi-cmc-en-more table.d-table thead { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }\r\n  #indi-cmc-en-more table.d-table thead tr, #indi-cmc-en-more table.d-table thead th { display: block; width: 1px; height: 1px; padding: 0; overflow: hidden; }\r\n  #indi-cmc-en-more table.d-table tr { border: 1px solid #E6ECF4; border-radius: 12px; overflow: hidden; margin-bottom: 16px; background: #FFFFFF; }\r\n  #indi-cmc-en-more table.d-table tbody tr:nth-child(even) td { background: #FFFFFF; }\r\n  #indi-cmc-en-more table.d-table td { border-bottom: 1px solid #E6ECF4; }\r\n  #indi-cmc-en-more table.d-table tr:last-child td { border-bottom: 1px solid #E6ECF4; }\r\n  #indi-cmc-en-more table.d-table tr td:last-child { border-bottom: 0; }\r\n  #indi-cmc-en-more table.d-table td::before { content: attr(data-label); display: block; font-size: 15px; font-weight: 700; color: #0F3B7A; margin-bottom: 8px; }\r\n  #indi-cmc-en-more table.d-table td.d-stage { background: #F7F9FC !important; }\r\n  #indi-cmc-en-more table.d-table td.d-stage::before { display: none; }\r\n}\r\n<\/style>\r\n<section id=\"indi-cmc-en-more\" aria-label=\"More about Convert More Customers\">\r\n  <div class=\"d-wrap\">\r\n    <p class=\"d-eyebrow\">More about Convert More Customers<\/p>\r\n    <div class=\"d-list\">\r\n      <details class=\"d-dd\" id=\"cmc-en-recovery\">\r\n        <summary><span class=\"d-sico\" style=\"background:#EEF3FF !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"8\" cy=\"21\" r=\"1\"\/><circle cx=\"19\" cy=\"21\" r=\"1\"\/><path d=\"M2.05 2.05h2l2.66 12.42a2 2 0 0 0 2 1.58h9.78a2 2 0 0 0 1.95-1.57l1.65-7.43H5.12\"\/><\/svg><\/span><h2 class=\"d-h2\">How does abandoned cart recovery work with a multichannel journey?<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><ol class=\"d-steps d-s3\"><li><span>1<\/span><div>With indigitall, abandonment is an event your website or app sends when someone leaves without finishing, for example \"cart\".<\/div><\/li><li><span>2<\/span><div>That event starts a <a href=\"https:\/\/documentation.indigitall.com\/docs\/creating-journeys\" target=\"_blank\" rel=\"noopener\">Customer Journey<\/a> or triggers a <a href=\"https:\/\/documentation.indigitall.com\/docs\/retargeting\" target=\"_blank\" rel=\"noopener\">retargeting<\/a> node with the wait you choose, in minutes, hours or days.<\/div><\/li><li><span>3<\/span><div>And if the person buys, the CDP removes them from abandoned-cart campaigns and enrolls them in a post-purchase journey.<\/div><\/li><\/ol><div class=\"d-note d-grey\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m12.83 2.18a2 2 0 0 0-1.66 0L2.6 6.08a1 1 0 0 0 0 1.83l8.58 3.91a2 2 0 0 0 1.66 0l8.58-3.9a1 1 0 0 0 0-1.83Z\"\/><path d=\"m22 17.65-9.17 4.16a2 2 0 0 1-1.66 0L2 17.65\"\/><path d=\"m22 12.65-9.17 4.16a2 2 0 0 1-1.66 0L2 12.65\"\/><\/svg><p class=\"d-p\">With several sales areas, you can create one event for each.<\/p><\/div><div class=\"d-tw\"><table class=\"d-table d-c3\"><thead><tr><th scope=\"col\">Industry<\/th><th scope=\"col\">What is left unfinished<\/th><th scope=\"col\">Where the detail is<\/th><\/tr><\/thead><tbody><tr><td class=\"d-stage\" data-label=\"Industry\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"8\" cy=\"21\" r=\"1\"\/><circle cx=\"19\" cy=\"21\" r=\"1\"\/><path d=\"M2.05 2.05h2l2.66 12.42a2 2 0 0 0 2 1.58h9.78a2 2 0 0 0 1.95-1.57l1.65-7.43H5.12\"\/><\/svg>Retail and ecommerce<\/span><\/td><td data-label=\"What is left unfinished\">The cart, before payment<\/td><td data-label=\"Where the detail is\"><a href=\"https:\/\/indigitall.com\/en\/industry\/retail-ecommerce\/\">Retail and ecommerce<\/a><\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Industry\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect width=\"20\" height=\"14\" x=\"2\" y=\"5\" rx=\"2\"\/><line x1=\"2\" x2=\"22\" y1=\"10\" y2=\"10\"\/><\/svg>Banking<\/span><\/td><td data-label=\"What is left unfinished\">The application for a financial product<\/td><td data-label=\"Where the detail is\"><a href=\"https:\/\/indigitall.com\/en\/industry\/banking-insurance\/\">Banking<\/a><\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Industry\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg>Insurance<\/span><\/td><td data-label=\"What is left unfinished\">The quote or the policy application<\/td><td data-label=\"Where the detail is\"><a href=\"https:\/\/indigitall.com\/en\/industry\/insurance\/\">Insurance<\/a><\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Industry\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 2a14.5 14.5 0 0 0 0 20 14.5 14.5 0 0 0 0-20\"\/><path d=\"M2 12h20\"\/><\/svg>Travel and hospitality<\/span><\/td><td data-label=\"What is left unfinished\">The booking, before it is confirmed<\/td><td data-label=\"Where the detail is\"><a href=\"https:\/\/indigitall.com\/en\/industry\/travel-hospitality\/\">Travel and hospitality<\/a><\/td><\/tr><\/tbody><\/table><\/div><div class=\"d-note d-blue\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M20 10c0 6-8 12-8 12s-8-6-8-12a8 8 0 0 1 16 0Z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg><p class=\"d-p\">In the US, Meta currently does not deliver WhatsApp <a href=\"https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/templates\/marketing-templates\/per-user-limits\/\" target=\"_blank\" rel=\"noopener\">marketing templates<\/a> to US phone numbers, so a reminder to a US customer runs on push, email or SMS.<\/p><\/div><\/div>\r\n      <\/details>\r\n      <details class=\"d-dd\" id=\"cmc-en-measure\">\r\n        <summary><span class=\"d-sico\" style=\"background:#EEF8E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 3v18h18\"\/><path d=\"M18 17V9\"\/><path d=\"M13 17V5\"\/><path d=\"M8 17v-3\"\/><\/svg><\/span><h2 class=\"d-h2\">How do you measure which message drove a conversion?<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><p class=\"d-p\">With indigitall you measure in two places.<\/p><ul class=\"d-cards d-2\"><li class=\"d-card\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#EEF3FF !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M21.21 15.89A10 10 0 1 1 8 2.83\"\/><path d=\"M22 12A10 10 0 0 0 12 2v10z\"\/><\/svg><\/span><h3 class=\"d-ct\">Inside the platform<\/h3><\/div><p class=\"d-p\"><a href=\"https:\/\/documentation.indigitall.com\/docs\/statistics\" target=\"_blank\" rel=\"noopener\">Customer Journey statistics<\/a> give sends, email opens, clicks and CTR for every node, plus a CSV with each customer's path.<\/p><\/li><li class=\"d-card\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#FEF1E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polyline points=\"22 7 13.5 15.5 8.5 10.5 2 17\"\/><polyline points=\"16 7 22 7 22 13\"\/><\/svg><\/span><h3 class=\"d-ct\">Outside it, in Google Analytics or Adobe Analytics<\/h3><\/div><p class=\"d-p\"><a href=\"https:\/\/documentation.indigitall.com\/docs\/configuring-reporting\" target=\"_blank\" rel=\"noopener\">UTM parameters<\/a> are set up once in the console, with fixed values or variables such as the campaign name, and then added to app push and web push links.<\/p><\/li><\/ul><div class=\"d-tw\"><table class=\"d-table d-c3\"><thead><tr><th scope=\"col\">Question<\/th><th scope=\"col\">Where it is answered<\/th><th scope=\"col\">Worth knowing<\/th><\/tr><\/thead><tbody><tr><td class=\"d-stage\" data-label=\"Question\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polygon points=\"22 3 2 3 10 12.46 10 19 14 21 14 12.46 22 3\"\/><\/svg>At which step do people drop off?<\/span><\/td><td data-label=\"Where it is answered\">Per-node statistics and the per-customer CSV<\/td><td data-label=\"Worth knowing\">The CSV shows which nodes each customer went through and how many times they re-entered<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Question\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m9 9 5 12 1.8-5.2L21 14Z\"\/><path d=\"M7.2 2.2 8 5.1\"\/><path d=\"m5.1 8-2.9-.8\"\/><path d=\"M14 4.1 12 6\"\/><path d=\"m6 12-1.9 2\"\/><\/svg>Which push drove the visit or the sale?<\/span><\/td><td data-label=\"Where it is answered\">Google Analytics or Adobe Analytics, with UTMs set up in the console<\/td><td data-label=\"Worth knowing\">That setup covers app push and web push<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Question\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect width=\"20\" height=\"16\" x=\"2\" y=\"4\" rx=\"2\"\/><path d=\"m22 7-8.97 5.7a1.94 1.94 0 0 1-2.06 0L2 7\"\/><\/svg>Was the email really opened?<\/span><\/td><td data-label=\"Where it is answered\">Email clicks<\/td><td data-label=\"Worth knowing\">Opens can be inflated: Apple Mail Privacy Protection and security firewalls trigger false opens<\/td><\/tr><\/tbody><\/table><\/div><\/div>\r\n      <\/details>\r\n      <details class=\"d-dd\" id=\"cmc-en-identify\">\r\n        <summary><span class=\"d-sico\" style=\"background:#FEF1E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M20 21v-2a4 4 0 0 0-4-4H8a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/><\/svg><\/span><h2 class=\"d-h2\">How does an anonymous website visitor become an identified customer?<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><ol class=\"d-steps d-s2\"><li><span>1<\/span><div>With indigitall, a visitor who accepts <a href=\"https:\/\/indigitall.com\/en\/web-engagement\/\">web push notifications<\/a> is reachable before leaving an email or a phone number: an anonymous user.<\/div><\/li><li><span>2<\/span><div>When they sign up or log in, your site sends their customer ID and the platform turns it into an encrypted identifier, the <a href=\"https:\/\/documentation.indigitall.com\/docs\/data-synchronization\" target=\"_blank\" rel=\"noopener\">externalId<\/a>, that links the device to their profile in the <a href=\"https:\/\/indigitall.com\/en\/cdp\/\">CDP<\/a>.<\/div><\/li><\/ol><div class=\"d-tw\"><table class=\"d-table d-c3\"><thead><tr><th scope=\"col\">Moment<\/th><th scope=\"col\">What indigitall knows<\/th><th scope=\"col\">What you can send<\/th><\/tr><\/thead><tbody><tr><td class=\"d-stage\" data-label=\"Moment\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect width=\"20\" height=\"14\" x=\"2\" y=\"3\" rx=\"2\"\/><line x1=\"8\" x2=\"16\" y1=\"21\" y2=\"21\"\/><line x1=\"12\" x2=\"12\" y1=\"17\" y2=\"21\"\/><\/svg>Visits and accepts web push<\/span><\/td><td data-label=\"What indigitall knows\">Their device<\/td><td data-label=\"What you can send\">Web push, even when they are not on the site<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Moment\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"7.5\" cy=\"15.5\" r=\"5.5\"\/><path d=\"m21 2-9.6 9.6\"\/><path d=\"m15.5 7.5 3 3L22 7l-3-3\"\/><\/svg>Signs up or logs in<\/span><\/td><td data-label=\"What indigitall knows\">Their externalId, linked to their profile<\/td><td data-label=\"What you can send\">Personalized push on all their devices<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Moment\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"8\" cy=\"21\" r=\"1\"\/><circle cx=\"19\" cy=\"21\" r=\"1\"\/><path d=\"M2.05 2.05h2l2.66 12.42a2 2 0 0 0 2 1.58h9.78a2 2 0 0 0 1.95-1.57l1.65-7.43H5.12\"\/><\/svg>Buys<\/span><\/td><td data-label=\"What indigitall knows\">The purchase event in their profile<\/td><td data-label=\"What you can send\">Post-purchase messages instead of the abandonment reminder<\/td><\/tr><\/tbody><\/table><\/div><div class=\"d-note d-blue\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect width=\"14\" height=\"20\" x=\"5\" y=\"2\" rx=\"2\"\/><path d=\"M12 18h.01\"\/><\/svg><p class=\"d-p\">On iPhone and iPad (iOS 16.4 or later), web push works only for sites the user has <a href=\"https:\/\/webkit.org\/blog\/13878\/web-push-for-web-apps-on-ios-and-ipados\/\" target=\"_blank\" rel=\"noopener\">added to the Home Screen<\/a>.<\/p><\/div><\/div>\r\n      <\/details>\r\n      <details class=\"d-dd\" id=\"cmc-en-faqs\">\r\n        <summary><span class=\"d-sico\" style=\"background:#0F3B7A !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#8ADA3F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3\"\/><path d=\"M12 17h.01\"\/><\/svg><\/span><h2 class=\"d-h2\">FAQs: converting more customers with indigitall<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><div class=\"d-faq\"><div><h3 class=\"d-h3\">How long should you wait before sending an abandoned cart reminder?<\/h3><p class=\"d-p\">With indigitall, you set the wait in the <a href=\"https:\/\/documentation.indigitall.com\/docs\/retargeting\" target=\"_blank\" rel=\"noopener\">retargeting<\/a> node, in minutes, hours or days, and the documentation gives 30 minutes, 2 hours or the next day as examples. To avoid guessing, a random paths node splits users between two branches with different waits, and the AI-driven <a href=\"https:\/\/documentation.indigitall.com\/docs\/artificial-intelligence-options\" target=\"_blank\" rel=\"noopener\">Best Path<\/a> node rolls out the best-performing route to the rest of the audience.<\/p><\/div><div><h3 class=\"d-h3\">Which events does your website or app need to send to run a conversion journey?<\/h3><p class=\"d-p\">The ones you define in the indigitall console. Each <a href=\"https:\/\/documentation.indigitall.com\/docs\/events-management\" target=\"_blank\" rel=\"noopener\">event<\/a> has a name, a code that must match the one your SDK or API sends (for example, purchase_completed), the number of days its data is kept, and fields such as the amount. A Customer Journey can then start when the event arrives or wait for it to happen.<\/p><\/div><div><h3 class=\"d-h3\">Can the reminder include the product and the cart amount?<\/h3><p class=\"d-p\">Yes, as long as the event includes them. In indigitall, event fields such as the product name or the amount are stored in the CDP at the moment of the action and can personalize the Customer Journey. For a one-off push campaign, you can also upload <a href=\"https:\/\/documentation.indigitall.com\/docs\/using-variables\" target=\"_blank\" rel=\"noopener\">variables by CSV<\/a> with each customer's externalId.<\/p><\/div><div><h3 class=\"d-h3\">Can indigitall send abandoned cart SMS reminders to US customers?<\/h3><p class=\"d-p\">Yes, once the sender is registered. US carriers require a registered <a href=\"https:\/\/documentation.indigitall.com\/docs\/us-sms-compliance\" target=\"_blank\" rel=\"noopener\">10DLC campaign or a verified toll-free number<\/a>, the company's legal and tax details, an active website and documented proof of how customers opted in to SMS, and they reject placeholder websites. With indigitall, the support team or your account manager sends you the registration form.<\/p><\/div><\/div><\/div>\r\n      <\/details>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How long should you wait before sending an abandoned cart reminder?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"With indigitall, you set the wait in the retargeting node, in minutes, hours or days, and the documentation gives 30 minutes, 2 hours or the next day as examples. 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