{"id":12,"date":"2025-03-24T11:21:41","date_gmt":"2025-03-24T11:21:41","guid":{"rendered":"https:\/\/indigitall.com\/?page_id=12"},"modified":"2026-10-30T14:01:27","modified_gmt":"2026-10-30T14:01:27","slug":"customer-journey","status":"publish","type":"page","link":"https:\/\/indigitall.com\/en\/customerjourney\/","title":{"rendered":"Customer Journey Platform: Optimize Your Buyer&#8217;s Path"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false},"class_list":["post-12","page","type-page","status-publish","hentry"],"acf":{"flexible_content":[{"acf_fc_layout":"hero_page","background_type":"image","dark_filter":0,"background_image":1197,"background_image_mobile":1200,"background_video":null,"background_video_mobile":null,"pretitle":"Customer Journey","pretitle_font_size":"","title":"We Make Every \r\nStep The Best","title_font_size":"","subtitle":"","subtitle_font_size":"","button_1":{"title":"","url":"#getstarted","target":""},"button_2":{"title":"Download ebook","url":"https:\/\/indigitall.com\/wp-content\/uploads\/2025\/05\/EN_ebook_Customer_Journey-1.pdf","target":"_blank"},"icon_button_2":651,"download_ebook":true,"ebook_title":"Customer Journey","extra_content":"brands","title_cards":"","cards":null,"brands_custom_background_color":false,"brands_background_color":"","custom_brands":false,"brands":null},{"acf_fc_layout":"text_circles_background","background":15508,"background_mobile":709,"title":"Create a seamless user experience: unify multiple channels on a single platform","texts":[{"text":"Increase revenue by up to 80% with personalized automation"},{"text":"Improve engagement with real-time insights"},{"text":"Seamless omnichannel communication"}],"link":{"title":"See more Success Stories","url":"https:\/\/indigitall.com\/success-stories\/","target":""}},{"acf_fc_layout":"sections_fixed_images","design":"normal","title":"","link":"","sections":[{"title":"Personalized Customer Engagement","subtitle":"","index":"01","text":"Deliver the right message, at the right time, through the right channel.","link":"","list":[{"item":"Create personalized, effective messages"},{"item":"Automate multichannel campaigns"},{"item":"Deliver them at the best time"}],"tag":"","media_type":"image","image":1215,"image_mobile":null,"video":null,"video_mobile":null},{"title":"Automated Sales, Conversion Boost","subtitle":"","index":"02","text":"Guide customers through the buying process with AI-powered automation.","link":"","list":[{"item":"Smart retargeting to recover abandoned carts and increase sales."},{"item":"A\/B testing & campaign optimization for maximum impact."},{"item":"Trigger-based workflows to engage users at critical moments."}],"tag":"","media_type":"image","image":1212,"image_mobile":null,"video":null,"video_mobile":null},{"title":"Retention and Loyalty Optimization","subtitle":"","index":"03","text":"Keep customers engaged and turn them into long-term advocates.","link":"","list":[{"item":"Predictive analytics to identify and prevent churn."},{"item":"Loyalty & reward campaigns to drive repeat purchases."},{"item":"Post-purchase communication to nurture relationships."}],"tag":"","media_type":"image","image":1209,"image_mobile":null,"video":null,"video_mobile":null}],"list_collapsed":false},{"acf_fc_layout":"card_title_list","pretitle":"INTEGRATIONS","title":"The Perfect Match for \r\nYour CRM","text":"","list":[{"text":"Auto-Sync Data"},{"text":"CSV Upload"},{"text":"Cross-Platform Compatibility"},{"text":"Fully-compatible "}],"link":{"title":"Learn more about integrations","url":"https:\/\/indigitall.com\/integrations\/","target":""},"image_type":"right","image":2777,"image_mobile":null},{"acf_fc_layout":"keys_smoothest_journey","pretitle":"FEATURES","title":"The Keys to the \r\nSmoothest Journey","link":{"title":"Learn more about indigitall AI","url":"https:\/\/indigitall.com\/indigitall-ai\/","target":""},"cards":[{"icon":768,"tag":"","text":"Filter"},{"icon":750,"tag":"AI","text":"A\/B testing"},{"icon":753,"tag":"","text":"Retargeting"},{"icon":759,"tag":"AI","text":"Best path "},{"icon":771,"tag":"","text":"Time delay"},{"icon":777,"tag":"AI","text":"Best time"},{"icon":756,"tag":"","text":"Random paths"},{"icon":762,"tag":"AI","text":"Keywords"},{"icon":774,"tag":"","text":"Push events"},{"icon":780,"tag":"AI","text":"Assistance"},{"icon":747,"tag":"","text":"Webhook"}]},{"acf_fc_layout":"slider_big_cards","pretitle":"SUCCESS STORIES","title":"Real Examples, Real Improvements","link":{"title":"See more Success Stories","url":"https:\/\/indigitall.com\/success-stories\/","target":""},"cards":[{"card_type":"default","background_type":"image","background":2773,"background_mobile":2770,"logo":2757,"link":{"title":"See success stories","url":"https:\/\/indigitall.com\/en\/success-stories\/","target":""},"pretitle":"","title":"","text":"\u201cThe best thing about indigitall is the closeness; the person who talk to us are always there for what we need. The interface is very simple and user-friendly, which makes the work easier. It is a tool designed for the user.\u201d","footer_text":"Jordi Aymar-  CMO at  Proclinic Group","card_title":"","card_text":""},{"card_type":"default","background_type":"image","background":2801,"background_mobile":2804,"logo":2746,"link":"","pretitle":"","title":"","text":"\"indigitall improved our customers' experience with the development of a powerful WhatsApp bot. Since we put it into production, calls to our customer service have decreased, and customer satisfaction increased by implementing this new service channel. Their support always resolves issues that arise quickly and effectively.\"\r\n","footer_text":"Customer Support Manager","card_title":"","card_text":""},{"card_type":"default","background_type":"image","background":2787,"background_mobile":2790,"logo":3622,"link":"","pretitle":"","title":"","text":"See how Real Madrid and Atletico Madrid took advantage of indigitall's Whatsapp Chatbots to boost fan engagement and sales.","footer_text":"","card_title":"+41%","card_text":"Higher Promotional Sales Achieved with Whatsapp"}]},{"acf_fc_layout":"custom_html","code":"<style>\r\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Manrope:wght@400;500;600;700;800&display=swap');\r\n#indi-cj-en-more { all: initial; display: block; background: #F5F7FA !important; font-family: 'Manrope', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif !important; color: #3A4A61; -webkit-font-smoothing: antialiased; box-sizing: border-box !important; }\r\n#indi-cj-en-more *, #indi-cj-en-more *::before, #indi-cj-en-more *::after { box-sizing: border-box; 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}\r\n  #indi-cj-en-more .d-card { padding: 16px; }\r\n  #indi-cj-en-more .d-note { padding: 16px; }\r\n  #indi-cj-en-more .d-flow { flex-direction: column; align-items: flex-start; padding: 16px; }\r\n  #indi-cj-en-more .d-arrow { transform: rotate(90deg); margin-left: 16px; }\r\n  #indi-cj-en-more table.d-table, #indi-cj-en-more table.d-table tbody, #indi-cj-en-more table.d-table tr, #indi-cj-en-more table.d-table td { display: block; width: 100%; }\r\n  #indi-cj-en-more table.d-table { border: 0; border-radius: 0; overflow: visible; background: transparent; }\r\n  #indi-cj-en-more table.d-table thead tr, #indi-cj-en-more table.d-table thead th { display: block; width: 1px; height: 1px; padding: 0; overflow: hidden; }\r\n  #indi-cj-en-more table.d-table thead { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }\r\n  #indi-cj-en-more table.d-table tr { border: 1px solid #E6ECF4; border-radius: 12px; overflow: hidden; margin-bottom: 16px; background: #FFFFFF; }\r\n  #indi-cj-en-more table.d-table tbody tr:nth-child(even) td { background: #FFFFFF; }\r\n  #indi-cj-en-more table.d-table td { border-bottom: 1px solid #E6ECF4; }\r\n  #indi-cj-en-more table.d-table td::before { content: attr(data-label); display: block; font-size: 15px; font-weight: 700; color: #0F3B7A; margin-bottom: 8px; }\r\n  #indi-cj-en-more table.d-table td.d-stage { background: #F7F9FC !important; }\r\n  #indi-cj-en-more table.d-table td.d-stage::before { display: none; }\r\n}\r\n<\/style>\r\n<section id=\"indi-cj-en-more\" aria-label=\"More about Customer Journey\">\r\n  <div class=\"d-wrap\">\r\n    <p class=\"d-eyebrow\">More about Customer Journey<\/p>\r\n    <div class=\"d-list\">\r\n      <details class=\"d-dd\" id=\"cj-builder\">\r\n        <summary><span class=\"d-sico\" style=\"background:#EEF3FF !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect width=\"8\" height=\"8\" x=\"3\" y=\"3\" rx=\"2\"\/><path d=\"M7 11v4a2 2 0 0 0 2 2h4\"\/><rect width=\"8\" height=\"8\" x=\"13\" y=\"13\" rx=\"2\"\/><\/svg><\/span><h2 class=\"d-h2\">How does indigitall's customer journey builder work?<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><p class=\"d-p\">A customer journey in indigitall decides the next step for each person based on what they do. You build it from five parts: the trigger, the audience, the logic, the channels and the goal.<\/p><div class=\"d-tw\"><table class=\"d-table d-c3\"><colgroup><col style=\"width:20%\"><col style=\"width:30%\"><col style=\"width:50%\"><\/colgroup><thead><tr><th scope=\"col\">Part<\/th><th scope=\"col\">What it decides<\/th><th scope=\"col\">How you set it up<\/th><\/tr><\/thead><tbody><tr><td class=\"d-stage\" data-label=\"Part\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polygon points=\"13 2 3 14 12 14 11 22 21 10 12 10 13 2\"\/><\/svg>Trigger<\/span><\/td><td data-label=\"What it decides\">When each person enters<\/td><td data-label=\"How you set it up\">An event such as a purchase, a date or a profile trait<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Part\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M16 21v-2a4 4 0 0 0-4-4H6a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M22 21v-2a4 4 0 0 0-3-3.87\"\/><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg>Audience<\/span><\/td><td data-label=\"What it decides\">Who can enter<\/td><td data-label=\"How you set it up\">Lists, a CSV with customerId, filters or event segments<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Part\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><line x1=\"6\" x2=\"6\" y1=\"3\" y2=\"15\"\/><circle cx=\"18\" cy=\"6\" r=\"3\"\/><circle cx=\"6\" cy=\"18\" r=\"3\"\/><path d=\"M18 9a9 9 0 0 1-9 9\"\/><\/svg>Logic<\/span><\/td><td data-label=\"What it decides\">What they get next<\/td><td data-label=\"How you set it up\">Filters, delays, branches on opens, clicks or no response, retargeting, random paths and Best Path<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Part\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m22 2-7 20-4-9-9-4Z\"\/><path d=\"M22 2 11 13\"\/><\/svg>Channels<\/span><\/td><td data-label=\"What it decides\">Where it reaches them<\/td><td data-label=\"How you set it up\">AI voice, push, email, SMS, and web and app personalization<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Part\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><circle cx=\"12\" cy=\"12\" r=\"6\"\/><circle cx=\"12\" cy=\"12\" r=\"2\"\/><\/svg>Goal<\/span><\/td><td data-label=\"What it decides\">When the journey has done its job<\/td><td data-label=\"How you set it up\">The conversion you define for that journey<\/td><\/tr><\/tbody><\/table><\/div><ul class=\"d-cards\" style=\"grid-template-columns:1fr\"><li class=\"d-card d-hi\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#EEF3FF !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><ellipse cx=\"12\" cy=\"5\" rx=\"9\" ry=\"3\"\/><path d=\"M3 5v14a9 3 0 0 0 18 0V5\"\/><path d=\"M3 12a9 3 0 0 0 18 0\"\/><\/svg><\/span><p class=\"d-p\">It runs on indigitall's built-in CDP and a unique ID per customer, so every step knows that person's profile and events.<\/p><\/div><\/li><\/ul><div class=\"d-flow\" style=\"gap:16px\"><span class=\"d-ci\" style=\"background:#FEF1E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect width=\"18\" height=\"18\" x=\"3\" y=\"3\" rx=\"2\"\/><path d=\"M3 9h18\"\/><path d=\"M9 21V9\"\/><\/svg><\/span><p class=\"d-p\" style=\"font-weight:700;color:#0F3B7A\">Templates cover<\/p><ul class=\"d-chips\"><li style=\"display:inline-flex;align-items:center;gap:8px\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"8\" cy=\"21\" r=\"1\"\/><circle cx=\"19\" cy=\"21\" r=\"1\"\/><path d=\"M2.05 2.05h2l2.66 12.42a2 2 0 0 0 2 1.58h9.78a2 2 0 0 0 1.95-1.57l1.65-7.43H5.12\"\/><\/svg>abandoned cart<\/li><li style=\"display:inline-flex;align-items:center;gap:8px\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M9.937 15.5A2 2 0 0 0 8.5 14.063l-6.135-1.582a.5.5 0 0 1 0-.962L8.5 9.936A2 2 0 0 0 9.937 8.5l1.582-6.135a.5.5 0 0 1 .963 0L14.063 8.5A2 2 0 0 0 15.5 9.937l6.135 1.581a.5.5 0 0 1 0 .964L15.5 14.063a2 2 0 0 0-1.437 1.437l-1.582 6.135a.5.5 0 0 1-.963 0z\"\/><\/svg>welcome<\/li><li style=\"display:inline-flex;align-items:center;gap:8px\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"8\" width=\"18\" height=\"4\" rx=\"1\"\/><path d=\"M12 8v13\"\/><path d=\"M19 12v7a2 2 0 0 1-2 2H7a2 2 0 0 1-2-2v-7\"\/><path d=\"M7.5 8a2.5 2.5 0 0 1 0-5A4.8 8 0 0 1 12 8a4.8 8 0 0 1 4.5-5 2.5 2.5 0 0 1 0 5\"\/><\/svg>birthday<\/li><li style=\"display:inline-flex;align-items:center;gap:8px\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 12a9 9 0 0 1 9-9 9.75 9.75 0 0 1 6.74 2.74L21 8\"\/><path d=\"M21 3v5h-5\"\/><path d=\"M21 12a9 9 0 0 1-9 9 9.75 9.75 0 0 1-6.74-2.74L3 16\"\/><path d=\"M8 16H3v5\"\/><\/svg>win-back<\/li><li style=\"display:inline-flex;align-items:center;gap:8px\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polyline points=\"22 7 13.5 15.5 8.5 10.5 2 17\"\/><polyline points=\"16 7 22 7 22 13\"\/><\/svg>lead nurturing<\/li><li style=\"display:inline-flex;align-items:center;gap:8px\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 12h14\"\/><path d=\"M12 5v14\"\/><\/svg>cross-sell<\/li><\/ul><\/div><\/div>\r\n      <\/details>\r\n      <details class=\"d-dd\" id=\"cj-timing\">\r\n        <summary><span class=\"d-sico\" style=\"background:#EEF8E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg><\/span><h2 class=\"d-h2\">How do you control the timing of each step in a customer journey?<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><p class=\"d-p\">Each step of an indigitall journey can run right away or after a delay.<\/p><div class=\"d-note d-blue\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 8a6 6 0 0 1 12 0c0 7 3 9 3 9H3s3-2 3-9\"\/><path d=\"M10.3 21a1.94 1.94 0 0 0 3.4 0\"\/><\/svg><p class=\"d-p\">The delay can count from a date field in the customer's profile, backward too, so a reminder goes out before an appointment or a renewal date.<\/p><\/div><div class=\"d-tw\"><table class=\"d-table d-c2\"><colgroup><col style=\"width:40%\"><col style=\"width:60%\"><\/colgroup><thead><tr><th scope=\"col\">Option<\/th><th scope=\"col\">What it is for<\/th><\/tr><\/thead><tbody><tr><td class=\"d-stage\" data-label=\"Option\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>Delay relative to a customer date<\/span><\/td><td data-label=\"What it is for\">A reminder two days before an appointment, or a message right after a purchase<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Option\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 2a14.5 14.5 0 0 0 0 20 14.5 14.5 0 0 0 0-20\"\/><path d=\"M2 12h20\"\/><\/svg>Specific time with time zone<\/span><\/td><td data-label=\"What it is for\">A send at a set hour in the time zone you choose<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Option\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 3a6 6 0 0 0 9 9 9 9 0 1 1-9-9Z\"\/><\/svg>Excluded weekdays<\/span><\/td><td data-label=\"What it is for\">No sends on weekends<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Option\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M16 2v4M8 2v4M3 10h18\"\/><path d=\"m9 16 2 2 4-4\"\/><\/svg>Specific date<\/span><\/td><td data-label=\"What it is for\">A step that runs on the day of a promotion<\/td><\/tr><\/tbody><\/table><\/div><\/div>\r\n      <\/details>\r\n      <details class=\"d-dd\" id=\"cj-faqs\">\r\n        <summary><span class=\"d-sico\" style=\"background:#FEF1E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg><\/span><h2 class=\"d-h2\">FAQs: indigitall's customer journey builder<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><div class=\"d-faq\"><div><h3 class=\"d-h3\">How does an indigitall customer journey sync with my CRM?<\/h3><p class=\"d-p\">First you create the same fields your CRM uses in Customer Fields, with the same names. Then you run a first load with a CSV file. From then on, every new record or update in the CRM syncs automatically with indigitall, without duplicating contacts, and journeys use those fields to filter and personalize.<\/p><\/div><div><h3 class=\"d-h3\">What happens if a customer buys while they are in an abandoned cart journey?<\/h3><p class=\"d-p\">When the purchase reaches indigitall as an event, the CDP takes that person out of the abandoned cart journey and can move them into a post-purchase journey, for example with an order confirmation and a survey a few days later. They stop getting reminders about something they already bought.<\/p><\/div><div><h3 class=\"d-h3\">What statistics does an indigitall customer journey give you?<\/h3><p class=\"d-p\">Each journey shows the user flow and, for every node, sends, clicks, CTR and platform, plus opens for email, which privacy features and firewalls can distort. You can also download a CSV by customer with each person's state in the journey, to match it against your own data.<\/p><\/div><\/div><\/div>\r\n      <\/details>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How does an indigitall customer journey sync with my CRM?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"First you create the same fields your CRM uses in Customer Fields, with the same names. Then you run a first load with a CSV file. 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