{"id":10,"date":"2025-03-27T09:59:16","date_gmt":"2025-03-27T09:59:16","guid":{"rendered":"https:\/\/indigitall.com\/?page_id=10"},"modified":"2026-10-30T14:02:23","modified_gmt":"2026-10-30T14:02:23","slug":"why-indigitall","status":"publish","type":"page","link":"https:\/\/indigitall.com\/en\/why-indigitall\/","title":{"rendered":"Why indigitall"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false},"class_list":["post-10","page","type-page","status-publish","hentry"],"acf":{"flexible_content":[{"acf_fc_layout":"hero_page","background_type":"image","dark_filter":0,"background_image":3608,"background_image_mobile":3611,"background_video":null,"background_video_mobile":null,"pretitle":"Why indigitall","pretitle_font_size":"","title":"The All-in-One Solution \r\nfor Omnichannel \r\nCustomer Engagement","title_font_size":"","subtitle":"","subtitle_font_size":"","button_1":"","button_2":"","icon_button_2":null,"download_ebook":false,"ebook_title":"","extra_content":"brands","title_cards":"","cards":null,"brands_custom_background_color":false,"brands_background_color":"","custom_brands":false,"brands":null},{"acf_fc_layout":"slider_cards","pretitle":"ADVANTAGES","link":"","title":"Why choose indigitall for\r\nyour customer engagement strategy?","text":"","card_size":"normal","logo_size":"normal","cards":[{"icon":833,"title":"Personalization","text":"Personalized campaigns achieve higher conversion.","link":""},{"icon":842,"title":"Automation","text":"Choose instant, scheduled or let our algorithm choose the best time.","link":""},{"icon":839,"title":"Easy Management","text":"All channels are unified in a single dashboard.","link":""},{"icon":836,"title":"Measurement","text":"We offer statistics of all sent campaigns.","link":""}]},{"acf_fc_layout":"sections_fixed_images","design":"","title":"Why are we the ideal \r\npartner for you?","link":"","sections":[{"title":"One Platform, Infinite Customer Connections","subtitle":"Inbound and Outbound Channels","index":"01","text":"","link":"","list":[{"item":"Combine inbound and outbound channels in a single platform"},{"item":"Use insights to create personalized campaigns to customer preferences"},{"item":"Manage customer journeys across all touchpoints with intuitive tools"}],"tag":"","media_type":"image","image":1232,"image_mobile":null,"video":null,"video_mobile":null},{"title":"Easy Integration, Effortless Optimization","subtitle":"Integrations","index":"02","text":"","link":"","list":[{"item":"Connect with CRM systems like Salesforce to streamline workflows"},{"item":"Access real-time analytics and recommendations to refine your strategies"},{"item":"Set up campaigns and optimize them with ease using user-friendly interfaces"}],"tag":"","media_type":"image","image":1229,"image_mobile":null,"video":null,"video_mobile":null},{"title":"Built to Evolve, Backed by Expertise","subtitle":"Scalability","index":"03","text":"","link":"","list":[{"item":"Stay ahead of market trends with innovative features"},{"item":"Rely on 24\/7 multilingual support to ensure your campaigns run across all regions and time zones"},{"item":"Partner with a team committed to your success"}],"tag":"","media_type":"image","image":1226,"image_mobile":null,"video":null,"video_mobile":null}],"list_collapsed":false},{"acf_fc_layout":"card_title_list","pretitle":"CUSTOMER JOURNEY","title":"Channel Orchestration System? Sounds Perfect","text":"Optimize your communications and marketing campaigns from a single platform. indigitall's AI picks the best journey path for each user, and each message is personalized with the data in their profile.","list":null,"link":{"title":"Learn more","url":"https:\/\/indigitall.com\/en\/customerjourney\/","target":""},"image_type":"right","image":2777,"image_mobile":2780},{"acf_fc_layout":"slider_big_cards","pretitle":"SUCCESS STORIES","title":"Chosen by brands around the world","link":{"title":"See more success stories","url":"https:\/\/indigitall.com\/en\/success-stories\/","target":""},"cards":[{"card_type":"default","background_type":"image","background":2773,"background_mobile":2770,"logo":2757,"link":"","pretitle":"","title":"","text":"\"The best thing about indigitall is the closeness; the person who talk to us are always there for what we need. ..The interface is very simple and user-friendly, which makes the work easier. It is a tool designed for the user.\"\r\n","footer_text":"Jordi Aymar, CMO at Proclinic Group","card_title":"","card_text":""},{"card_type":"default","background_type":"image","background":2716,"background_mobile":2719,"logo":2722,"link":"","pretitle":"","title":"","text":"\u201cThey help us to build a custom solution for our recurrent business model and increase the satisfaction and LTV through Whatsapp.\u201d","footer_text":"Head of Digital","card_title":"-20%","card_text":"reduction in customer service operating costs"},{"card_type":"default","background_type":"image","background":2731,"background_mobile":2734,"logo":2728,"link":"","pretitle":"","title":"","text":"\u201cIt is a fundamental tool in our daily operations for communication and interaction with our entire audience.\u201d","footer_text":"Social Media Manager","card_title":"","card_text":""}]},{"acf_fc_layout":"custom_html","code":"<style>\r\n@import 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#indi-why-en-more .d-flow { flex-direction: column; align-items: flex-start; padding: 16px; }\r\n  #indi-why-en-more .d-arrow { transform: rotate(90deg); margin-left: 16px; }\r\n  #indi-why-en-more table.d-table, #indi-why-en-more table.d-table tbody, #indi-why-en-more table.d-table tr, #indi-why-en-more table.d-table td { display: block; width: 100%; }\r\n  #indi-why-en-more table.d-table { border: 0; border-radius: 0; overflow: visible; background: transparent; }\r\n  #indi-why-en-more table.d-table thead { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }\r\n  #indi-why-en-more table.d-table thead tr, #indi-why-en-more table.d-table thead th { display: block; width: 1px; height: 1px; padding: 0; overflow: hidden; }\r\n  #indi-why-en-more table.d-table tr { border: 1px solid #E6ECF4; border-radius: 12px; overflow: hidden; margin-bottom: 16px; background: #FFFFFF; }\r\n  #indi-why-en-more table.d-table tbody tr:nth-child(even) td { background: #FFFFFF; }\r\n  #indi-why-en-more table.d-table td { border-bottom: 1px solid #E6ECF4; }\r\n  #indi-why-en-more table.d-table td::before { content: attr(data-label); display: block; font-size: 15px; font-weight: 700; color: #0F3B7A; margin-bottom: 8px; }\r\n  #indi-why-en-more table.d-table td.d-stage { background: #F7F9FC !important; }\r\n  #indi-why-en-more table.d-table td.d-stage::before { display: none; }\r\n}\r\n<\/style>\r\n<section id=\"indi-why-en-more\" aria-label=\"More about why indigitall\">\r\n  <div class=\"d-wrap\">\r\n    <p class=\"d-eyebrow\">More about why indigitall<\/p>\r\n    <div class=\"d-list\">\r\n      <details class=\"d-dd\" id=\"why-switch\">\r\n        <summary><span class=\"d-sico\" style=\"background:#EEF3FF !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 12a9 9 0 0 1 9-9 9.75 9.75 0 0 1 6.74 2.74L21 8\"\/><path d=\"M21 3v5h-5\"\/><path d=\"M21 12a9 9 0 0 1-9 9 9.75 9.75 0 0 1-6.74-2.74L3 16\"\/><path d=\"M8 16H3v5\"\/><\/svg><\/span><h2 class=\"d-h2\">How do you switch to indigitall from another provider without starting over?<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><p class=\"d-p\">Switching to indigitall does not mean rebuilding your customer base or replacing your CRM.<\/p><ul class=\"d-cards d-2\"><li class=\"d-card\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#EEF3FF !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><ellipse cx=\"12\" cy=\"5\" rx=\"9\" ry=\"3\"\/><path d=\"M3 5v14a9 3 0 0 0 18 0V5\"\/><path d=\"M3 12a9 3 0 0 0 18 0\"\/><\/svg><\/span><\/div><p class=\"d-p\">You create the customer fields in indigitall with the same names they have in your CRM, run a first load from a CSV file, and from then on every new contact or change syncs automatically, without duplicates.<\/p><\/li><li class=\"d-card\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#EEF8E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\/><path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\/><\/svg><\/span><\/div><p class=\"d-p\">If your team works in Salesforce Marketing Cloud or HubSpot, indigitall's connectors add its actions to Journey Builder and to HubSpot Workflows, so the tool you already use can stay as your starting point.<\/p><\/li><\/ul><div class=\"d-tw\"><table class=\"d-table d-c3\"><thead><tr><th scope=\"col\">What moves<\/th><th scope=\"col\">How it moves to indigitall<\/th><th scope=\"col\">What to know<\/th><\/tr><\/thead><tbody><tr><td class=\"d-stage\" data-label=\"What moves\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M16 21v-2a4 4 0 0 0-4-4H6a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M22 21v-2a4 4 0 0 0-3-3.87\"\/><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg>Your customer base<\/span><\/td><td data-label=\"How it moves to indigitall\">Fields that match the ones in your CRM, a first CSV load and automatic sync through the API<\/td><td data-label=\"What to know\">You need one unique identifier from your CRM, such as email or phone number<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"What moves\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 8a6 6 0 0 1 12 0c0 7 3 9 3 9H3s3-2 3-9\"\/><path d=\"M10.3 21a1.94 1.94 0 0 0 3.4 0\"\/><\/svg>App and web push notifications<\/span><\/td><td data-label=\"How it moves to indigitall\">indigitall SDKs for Android, iOS, web, Flutter or React Native, which link each device to its user<\/td><td data-label=\"What to know\">Your app or web developers add the SDK<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"What moves\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect width=\"20\" height=\"16\" x=\"2\" y=\"4\" rx=\"2\"\/><path d=\"m22 7-8.97 5.7a1.94 1.94 0 0 1-2.06 0L2 7\"\/><\/svg>Email and SMS<\/span><\/td><td data-label=\"How it moves to indigitall\">Email domain, email senders and SMS sender, configured in your project<\/td><td data-label=\"What to know\">Each channel has its own requirements, listed in the project requirements<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"What moves\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 22v-5\"\/><path d=\"M9 8V2\"\/><path d=\"M15 8V2\"\/><path d=\"M18 8v5a4 4 0 0 1-4 4h-4a4 4 0 0 1-4-4V8Z\"\/><\/svg>The tool you already use<\/span><\/td><td data-label=\"How it moves to indigitall\">Connectors for Salesforce Marketing Cloud, HubSpot, Shopify, VTEX and WordPress<\/td><td data-label=\"What to know\">Each connector has its own guide; in HubSpot, an account administrator starts the installation<\/td><\/tr><\/tbody><\/table><\/div><\/div>\r\n      <\/details>\r\n      <details class=\"d-dd\" id=\"why-rollout\">\r\n        <summary><span class=\"d-sico\" style=\"background:#EEF8E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg><\/span><h2 class=\"d-h2\">How long does a marketing automation implementation with indigitall take, and what does your team provide?<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><p class=\"d-p\">indigitall's 90-day implementation framework groups the work into three phases: define, connect and launch.<\/p><div class=\"d-note d-grey\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M16 2v4M8 2v4M3 10h18\"\/><path d=\"m9 16 2 2 4-4\"\/><\/svg><p class=\"d-p\">The real calendar depends largely on two things: when your technical team can put hours into the integration, and how soon each channel's requirements are ready, such as the push certificates and the email domain. That is why it helps to know from day one what each side brings.<\/p><\/div><div class=\"d-tw\"><table class=\"d-table d-c3\"><thead><tr><th scope=\"col\">Phase<\/th><th scope=\"col\">What happens<\/th><th scope=\"col\">What your team provides<\/th><\/tr><\/thead><tbody><tr><td class=\"d-stage\" data-label=\"Phase\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><circle cx=\"12\" cy=\"12\" r=\"6\"\/><circle cx=\"12\" cy=\"12\" r=\"2\"\/><\/svg>Days 1 to 30: define<\/span><\/td><td data-label=\"What happens\">Scope, priority use cases, a map of data and channels, and KPIs<\/td><td data-label=\"What your team provides\">The decision makers, the use cases and access to the data<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Phase\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m12.83 2.18a2 2 0 0 0-1.66 0L2.6 6.08a1 1 0 0 0 0 1.83l8.58 3.91a2 2 0 0 0 1.66 0l8.58-3.9a1 1 0 0 0 0-1.83Z\"\/><path d=\"m22 17.65-9.17 4.16a2 2 0 0 1-1.66 0L2 17.65\"\/><path d=\"m22 12.65-9.17 4.16a2 2 0 0 1-1.66 0L2 12.65\"\/><\/svg>Days 31 to 60: connect<\/span><\/td><td data-label=\"What happens\">CDP setup, CRM integration, channel activation and audience loading<\/td><td data-label=\"What your team provides\">IT hours for the API or SDK, push certificates from Firebase and Apple, and the email domain<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Phase\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4.5 16.5c-1.5 1.26-2 5-2 5s3.74-.5 5-2c.71-.84.7-2.13-.09-2.91a2.18 2.18 0 0 0-2.91-.09z\"\/><path d=\"m12 15-3-3a22 22 0 0 1 2-3.95A12.88 12.88 0 0 1 22 2c0 2.72-.78 7.5-6 11a22.35 22.35 0 0 1-4 2z\"\/><path d=\"M9 12H4s.55-3.03 2-4c1.62-1.08 5 0 5 0\"\/><path d=\"M12 15v5s3.03-.55 4-2c1.08-1.62 0-5 0-5\"\/><\/svg>Days 61 to 90: launch<\/span><\/td><td data-label=\"What happens\">First journeys and pilot campaigns, measured and tuned with your Customer Success Manager<\/td><td data-label=\"What your team provides\">Validating the results and choosing the next use cases<\/td><\/tr><\/tbody><\/table><\/div><div class=\"d-note d-blue\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 8V4H8\"\/><rect width=\"16\" height=\"12\" x=\"4\" y=\"8\" rx=\"2\"\/><path d=\"M2 14h2\"\/><path d=\"M20 14h2\"\/><path d=\"M15 13v2\"\/><path d=\"M9 13v2\"\/><\/svg><p class=\"d-p\">If the project includes an AI agent, indigitall builds it from the documentation you provide, and each client gets its own space to test the agent before it goes live on its channels. The quality of the answers depends on that documentation: plain text files work best, with no contradictions and in a single language.<\/p><\/div><\/div>\r\n      <\/details>\r\n      <details class=\"d-dd\" id=\"why-results\">\r\n        <summary><span class=\"d-sico\" style=\"background:#FEF1E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"8\" r=\"6\"\/><path d=\"M15.477 12.89 17 22l-5-3-5 3 1.523-9.11\"\/><\/svg><\/span><h2 class=\"d-h2\">What results have companies in your industry achieved with indigitall's omnichannel customer engagement platform?<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><p class=\"d-p\">indigitall publishes its success stories by industry, each with the challenge, the solution and the results. Some name the client and others do not.<\/p><div class=\"d-tw\"><table class=\"d-table d-c3\"><thead><tr><th scope=\"col\">Industry<\/th><th scope=\"col\">Client<\/th><th scope=\"col\">Published result<\/th><\/tr><\/thead><tbody><tr><td class=\"d-stage\" data-label=\"Industry\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M19 14c1.49-1.46 3-3.21 3-5.5A5.5 5.5 0 0 0 16.5 3c-1.76 0-3 .5-4.5 2-1.5-1.5-2.74-2-4.5-2A5.5 5.5 0 0 0 2 8.5c0 2.3 1.5 4.05 3 5.5l7 7Z\"\/><\/svg>Healthcare<\/span><\/td><td data-label=\"Client\"><a href=\"https:\/\/indigitall.com\/en\/success-story\/transforming-patient-engagement\/\">A healthcare provider serving over 7 million patients a year<\/a><\/td><td data-label=\"Published result\">40% lower call center volume and 15% fewer missed appointments with an AI chatbot<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Industry\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polygon points=\"13 2 3 14 12 14 11 22 21 10 12 10 13 2\"\/><\/svg>Energy<\/span><\/td><td data-label=\"Client\"><a href=\"https:\/\/indigitall.com\/en\/success-story\/web-push-strategy-for-energy-leaders\/\">Two multinational energy corporations<\/a><\/td><td data-label=\"Published result\">A 35% increase in sales conversion rate and 500+ qualified leads a week<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Industry\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 2a14.5 14.5 0 0 0 0 20 14.5 14.5 0 0 0 0-20\"\/><path d=\"M2 12h20\"\/><\/svg>Travel<\/span><\/td><td data-label=\"Client\"><a href=\"https:\/\/indigitall.com\/en\/success-story\/boosting-lead-generation-travel-company\/\">Xcaret<\/a><\/td><td data-label=\"Published result\">13.5 million devices reached and 720,000 users engaged<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Industry\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M14 18V6a2 2 0 0 0-2-2H4a2 2 0 0 0-2 2v11a1 1 0 0 0 1 1h2\"\/><path d=\"M15 18H9\"\/><path d=\"M19 18h2a1 1 0 0 0 1-1v-3.65a1 1 0 0 0-.22-.624l-3.48-4.35A1 1 0 0 0 17.52 8H14\"\/><circle cx=\"17\" cy=\"18\" r=\"2\"\/><circle cx=\"7\" cy=\"18\" r=\"2\"\/><\/svg>Transportation<\/span><\/td><td data-label=\"Client\"><a href=\"https:\/\/indigitall.com\/en\/success-story\/omnichannel-push-strategy-drives-digital-transformation\/\">A European passenger transport company<\/a><\/td><td data-label=\"Published result\">A 15% increase in app-driven ticket sales<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Industry\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect width=\"20\" height=\"14\" x=\"2\" y=\"3\" rx=\"2\"\/><line x1=\"8\" x2=\"16\" y1=\"21\" y2=\"21\"\/><line x1=\"12\" x2=\"12\" y1=\"17\" y2=\"21\"\/><\/svg>Media<\/span><\/td><td data-label=\"Client\"><a href=\"https:\/\/indigitall.com\/en\/success-story\/driving-digital-engagement-for-media\/\">A leading media group<\/a><\/td><td data-label=\"Published result\">A 3% to 5% CTR and database growth of 200% to 300% in the first 6 to 12 months<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Industry\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"8\" cy=\"21\" r=\"1\"\/><circle cx=\"19\" cy=\"21\" r=\"1\"\/><path d=\"M2.05 2.05h2l2.66 12.42a2 2 0 0 0 2 1.58h9.78a2 2 0 0 0 1.95-1.57l1.65-7.43H5.12\"\/><\/svg>Retail<\/span><\/td><td data-label=\"Client\"><a href=\"https:\/\/indigitall.com\/en\/success-stories\/casa-del-libro-continues-its-digital-transformation-with-indigitall\/\">Casa del Libro<\/a><\/td><td data-label=\"Published result\">A 25% increase in customer satisfaction<\/td><\/tr><\/tbody><\/table><\/div><div class=\"d-note d-green\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><p class=\"d-p\">indigitall also holds a SOC 2 Type II report issued in January 2026 and ISO\/IEC 27001 certification since 2020, its encrypted push notification service passed a HIPAA compliance audit in May 2025, and it is ready to sign Business Associate Agreements (BAAs).<\/p><\/div><\/div>\r\n      <\/details>\r\n      <details class=\"d-dd\" id=\"why-faq\">\r\n        <summary><span class=\"d-sico\" style=\"background:#0F3B7A !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#8ADA3F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3\"\/><path d=\"M12 17h.01\"\/><\/svg><\/span><h2 class=\"d-h2\">FAQs: working with indigitall<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><div class=\"d-faq\"><div><h3 class=\"d-h3\">Can you try indigitall before committing to a long contract?<\/h3><p class=\"d-p\">You can book a demo of the platform from the indigitall website, and pilots are scoped case by case with the indigitall sales team. During the implementation, the launch phase starts with pilot campaigns that are measured and tuned. If the project includes an AI agent, you get your own space to test the agent before it goes live on your channels.<\/p><\/div><div><h3 class=\"d-h3\">What support does indigitall provide during and after the implementation?<\/h3><p class=\"d-p\">During the launch phase, your Customer Success Manager helps measure and tune your first journeys, and the indigitall support team handles questions about the console and the setup steps that depend on indigitall. The console has a Help section with guides, and the indigitall Academy brings together platform guides, best practices, ebooks and videos. You can also schedule automated project reports and choose how often they arrive, who receives them and in which language.<\/p><\/div><div><h3 class=\"d-h3\">What happens if the person who runs indigitall at your company leaves?<\/h3><p class=\"d-p\">Access to indigitall does not depend on one person. An administrator adds new users from Configuration, in the Users tab, and gives them read, write or manage permissions on each project. Every user signs in with an email, a password and a verification code sent by email the first time and on every new device. To learn the console, the indigitall Academy has guides, best practices and video tutorials.<\/p><\/div><div><h3 class=\"d-h3\">Do you need custom development to work with indigitall?<\/h3><p class=\"d-p\">It depends on what you connect. Salesforce Marketing Cloud, HubSpot, Shopify, VTEX and WordPress have connectors, and for your own systems indigitall offers an API and SDKs that your technical team integrates. AI agents are built for you from your own documentation. After that, your team can expand and update the agent's content with documents or URLs from the indigitall console.<\/p><\/div><div><h3 class=\"d-h3\">How do you plan an indigitall project if this year's budget is already allocated?<\/h3><p class=\"d-p\">You can use the months until the next budget cycle to prepare the project with indigitall. You can define the use case, the channels and the data you need, review each channel's technical requirements with IT, and request indigitall's security documentation for your procurement and security teams: SOC 2 Type II, ISO\/IEC 27001 and, for healthcare, the HIPAA audit of its encrypted push service. When the budget is approved, the implementation can start with much of the first phase's groundwork already done.<\/p><\/div><\/div><\/div>\r\n      <\/details>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Can you try indigitall before committing to a long contract?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can book a demo of the platform from the indigitall website, and pilots are scoped case by case with the indigitall sales team. During the implementation, the launch phase starts with pilot campaigns that are measured and tuned. 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