{"id":3026,"date":"2025-05-01T20:52:56","date_gmt":"2025-05-01T20:52:56","guid":{"rendered":"https:\/\/indigitall.com\/?post_type=channel&#038;p=3026"},"modified":"2026-10-30T14:01:40","modified_gmt":"2026-10-30T14:01:40","slug":"email","status":"publish","type":"channel","link":"https:\/\/indigitall.com\/en\/email\/","title":{"rendered":"Email"},"author":3,"template":"","class_list":["post-3026","channel","type-channel","status-publish","hentry"],"acf":{"icon":235,"card_title":"Email","card_text":"Special offer inside!","card_text_mobile":"Special offer inside!","card_image":1194,"card_image_mobile":1166,"flexible_content":[{"acf_fc_layout":"hero_page","background_type":"image","dark_filter":0,"background_image":1303,"background_image_mobile":1300,"background_video":null,"background_video_mobile":null,"pretitle":"Channels \/ Email","pretitle_font_size":"","title":"Email Campaigns that \r\nDrive Engagement, Conversions\r\n& Customer Loyalty\r\n","title_font_size":"","subtitle":"","subtitle_font_size":"","button_1":{"title":"","url":"#getstarted","target":""},"button_2":"","icon_button_2":null,"download_ebook":false,"ebook_title":"","extra_content":"brands","title_cards":"","cards":null,"brands_custom_background_color":false,"brands_background_color":"","custom_brands":false,"brands":null},{"acf_fc_layout":"slider_cards","pretitle":"SOLUTIONS","link":"","title":"Get More \r\nFrom Every Email\r\nYou Send","text":"","card_size":"normal","logo_size":"normal","cards":[{"icon":2901,"title":"Convert More Customers\r\n","text":"Turn your email list into your most powerful revenue channel with our intelligent email marketing.","link":""},{"icon":2898,"title":"Automate Email Journeys \r\n","text":"<h3><span style=\"font-weight: 400;\">Nurture leads and customers with perfectly timed, behavior-triggered email sequences that feel personal, not robotic.<\/span><\/h3>","link":""},{"icon":2895,"title":"AI-Powered Optimization \r\n","text":"<span style=\"font-weight: 400;\">Our AI analyzes your campaigns in real-time to ensure every email performs at its peak potential.<\/span>","link":""},{"icon":2892,"title":"Integrate Seamlessly With Your Tech Stack","text":"<span style=\"font-weight: 400;\">Connect email with your CRM, ecommerce platform, and other marketing channels for a unified customer view.<\/span>","link":""}]},{"acf_fc_layout":"slider_cards_list","pretitle":"SOLUTIONS","link":"","title":"The Complete \r\nEmail Marketing Solution\r\n","cards":[{"image":3480,"title":"Email Marketing\r\n","text":"","list":[{"item":"Dynamic content that personalizes at scale"},{"item":"Automated A\/B testing"},{"item":"Real-time performance analytics"}]},{"image":3477,"title":"Automated Email Journeys","text":"","list":[{"item":"Drag-and-drop journey builder"},{"item":"Smart segmentation "},{"item":"Multi-touch nurturing campaigns"},{"item":"Cart abandonment and win-back sequences"}]},{"image":3474,"title":"AI-Powered Optimization","text":"","list":[{"item":"Predictive send-time optimization"},{"item":"Generative AI content creation"},{"item":"Performance analytics"}]},{"image":3483,"title":"Seamless Integration","text":"","list":[{"item":"Native integrations with major platforms"},{"item":"API access for custom connections"},{"item":"Data synchronization across channels"}]}]},{"acf_fc_layout":"slider_features_channels","pretitle":"USE CASES","title":"Email\r\nUse Cases","link":"","cards":[{"number":"1","title":"Welcome Series","text":"Automated onboarding emails for new users."},{"number":"2","title":"Cart Recovery","text":"Remind users about abandoned carts with incentives."},{"number":"3","title":"Personalized Offers","text":"Send tailored discounts based on behavior."},{"number":"4","title":"Re-Engagement Campaigns","text":"Win back inactive users with special deals."},{"number":"5","title":"Event Invites","text":"Drive attendance with email RSVPs and reminders."},{"number":"6","title":"Loyalty Rewards","text":"Notify users about points, tiers, and perks."},{"number":"7","title":"Product Recommendations","text":"Suggest items based on past purchases."},{"number":"8","title":"Post-Purchase Follow-Up","text":"Request reviews and share related products."},{"number":"9","title":"Newsletter Updates","text":"Deliver curated content and company news."},{"number":"10","title":"Limited-Time Alerts","text":"Create urgency with flash sales and deadlines."}]},{"acf_fc_layout":"slider_big_cards","pretitle":"SUCCESS STORIES","title":"Chosen by Brands\r\nAll Over The World","link":"","cards":[{"card_type":"default","background_type":"image","background":2922,"background_mobile":2925,"logo":2728,"link":"","pretitle":"","title":"","text":"I have been using indigitall for five years, and I can only recommend it to any marketing professional. It is a fundamental tool in our daily operations for communication and interaction with our entire audience.\r\n","footer_text":"Marcos Fernandez - Social Media Manager","card_title":"","card_text":""},{"card_type":"default","background_type":"image","background":2716,"background_mobile":2719,"logo":2722,"link":"","pretitle":"","title":"","text":"\u201cindigitall\u2019s platform has helped us to build a custom solution to increase the satisfaction and LTV through Whatsapp.\u201d","footer_text":"Head of Digital","card_title":"20%","card_text":"Reduction in Customer Service Operating Costs"},{"card_type":"default","background_type":"image","background":2773,"background_mobile":2770,"logo":2757,"link":"","pretitle":"","title":"","text":"\u201cThe best thing about indigitall is the closeness; the person who talk to us are always there for what we need. The interface is very simple and user-friendly, which makes the work easier. It is a tool designed for the user.\u201d","footer_text":"Jordi Aymar-  CMO at  Proclinic Group","card_title":"","card_text":""},{"card_type":"default","background_type":"image","background":2801,"background_mobile":2804,"logo":2746,"link":"","pretitle":"","title":"","text":"\"indigitall improved our customers' experience with the development of a powerful WhatsApp bot. Since we put it into production, calls to our customer service have decreased, and customer satisfaction increased by implementing this new service channel. Their support always resolves issues that arise quickly and effectively.\"\r\n","footer_text":"Customer Support Manager","card_title":"","card_text":""},{"card_type":"default","background_type":"image","background":2787,"background_mobile":2790,"logo":null,"link":"","pretitle":"","title":"","text":"See how Real Madrid and Atletico Madrid took advantage of indigitall's Whatsapp Chatbots to boost fan engagement and sales.","footer_text":"","card_title":"","card_text":""},{"card_type":"default","background_type":"image","background":2958,"background_mobile":2940,"logo":2928,"link":"","pretitle":"","title":"","text":"\"indigitall has enabled us to strengthen our company\u2019s digital strategy, substantially improving the experience of our existing customers by establishing more personal, contextualized, and segmented communications through the digital web notifications platform.\"\r\n","footer_text":"Adri\u00e1n Valenzuela - Chief Digital Officer","card_title":"","card_text":""},{"card_type":"default","background_type":"image","background":2961,"background_mobile":2949,"logo":2931,"link":"","pretitle":"","title":"","text":"\"Working with the Indigitall platform, especially Web Push, has been a highly valuable experience. Automated campaigns, retargeting, AI-based emails, and many other options allow for highly efficient, effective, and personalized communication through this platform. I highly recommend it.\"\r\n","footer_text":"Training and Communications Analyst","card_title":"","card_text":""},{"card_type":"default","background_type":"image","background":3072,"background_mobile":2943,"logo":2934,"link":"","pretitle":"","title":"","text":"\"The truth is that we have been using it in the company where I work for the last 3-4 years, and the platform is very intelligible and adapts to our needs as a means of communication. It offers a fast service, and we have rarely detected errors. In that case, the indigitall team has resolved the problem very quickly.\"\r\n","footer_text":"Deputy Director","card_title":"","card_text":""},{"card_type":"default","background_type":"image","background":2952,"background_mobile":2946,"logo":2937,"link":"","pretitle":"","title":"","text":"\"It increased the possibilities of interaction with my clients, opening new channels and new functionalities, which led to an incremental improvement in many business ratios.\"","footer_text":"Marketing, Producto & CX Director","card_title":"","card_text":""}]},{"acf_fc_layout":"card_title_list","pretitle":"CUSTOMER JOURNEY","title":"Channel Orchestration System? Sounds Perfect","text":"Optimize your communications and marketing campaigns from a single platform. AI ensures maximum conversion rates through automation and personalized content on each user's favorite channels.","list":null,"link":{"title":"Learn More","url":"https:\/\/indigitall.com\/en\/customerjourney\/","target":""},"image_type":"right","image":2777,"image_mobile":2780},{"acf_fc_layout":"custom_html","code":"<style>\r\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Manrope:wght@400;500;600;700;800&display=swap');\r\n#indi-mail-en-more { all: initial; display: block; background: #F5F7FA !important; font-family: 'Manrope', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif !important; color: #3A4A61; -webkit-font-smoothing: antialiased; box-sizing: border-box !important; }\r\n#indi-mail-en-more *, #indi-mail-en-more *::before, #indi-mail-en-more *::after { box-sizing: border-box; margin: 0; padding: 0; font-family: inherit; }\r\n#indi-mail-en-more .d-wrap { max-width: 1120px; margin: 0 auto !important; padding: 64px 32px !important; }\r\n#indi-mail-en-more .d-eyebrow { font-size: 15px; 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}\r\n#indi-mail-en-more .d-faq > div { padding: 24px 0; border-top: 1px solid #E6ECF4; display: flex; flex-direction: column; gap: 8px; }\r\n#indi-mail-en-more .d-faq > div:first-child { padding-top: 0; border-top: 0; }\r\n@media (max-width: 960px) {\r\n  #indi-mail-en-more .d-cards.d-3, #indi-mail-en-more .d-cards.d-4, #indi-mail-en-more ol.d-steps, #indi-mail-en-more ol.d-steps.d-s3 { grid-template-columns: 1fr 1fr; }\r\n  #indi-mail-en-more .d-body { padding: 0 24px 32px; }\r\n}\r\n@media (max-width: 760px) {\r\n  #indi-mail-en-more .d-wrap { padding: 40px 16px !important; }\r\n  #indi-mail-en-more details.d-dd > summary { padding: 16px; gap: 16px; }\r\n  #indi-mail-en-more h2.d-h2 { font-size: 17px !important; }\r\n  #indi-mail-en-more .d-body { padding: 0 16px 24px; gap: 16px; }\r\n  #indi-mail-en-more .d-cards.d-2, #indi-mail-en-more .d-cards.d-3, #indi-mail-en-more .d-cards.d-4, #indi-mail-en-more ol.d-steps, #indi-mail-en-more ol.d-steps.d-s2, #indi-mail-en-more ol.d-steps.d-s3, #indi-mail-en-more ul.d-checks, #indi-mail-en-more .d-split { grid-template-columns: 1fr; }\r\n  #indi-mail-en-more .d-card { padding: 16px; }\r\n  #indi-mail-en-more .d-note { padding: 16px; }\r\n  #indi-mail-en-more .d-flow { flex-direction: column; align-items: flex-start; padding: 16px; }\r\n  #indi-mail-en-more .d-arrow { transform: rotate(90deg); margin-left: 16px; }\r\n  #indi-mail-en-more table.d-table, #indi-mail-en-more table.d-table tbody, #indi-mail-en-more table.d-table tr, #indi-mail-en-more table.d-table td { display: block; width: 100%; }\r\n  #indi-mail-en-more table.d-table { border: 0; border-radius: 0; overflow: visible; background: transparent; }\r\n  #indi-mail-en-more table.d-table thead { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }\r\n  #indi-mail-en-more table.d-table thead th { display: block; width: 1px; height: 1px; padding: 0; overflow: hidden; }\r\n  #indi-mail-en-more table.d-table tr { border: 1px solid #E6ECF4; border-radius: 12px; overflow: hidden; margin-bottom: 16px; background: #FFFFFF; }\r\n  #indi-mail-en-more table.d-table tbody tr:nth-child(even) td { background: #FFFFFF; }\r\n  #indi-mail-en-more table.d-table td { border-bottom: 1px solid #E6ECF4; }\r\n  #indi-mail-en-more table.d-table td::before { content: attr(data-label); display: block; font-size: 15px; font-weight: 700; color: #0F3B7A; margin-bottom: 8px; }\r\n  #indi-mail-en-more table.d-table td.d-stage { background: #F7F9FC !important; }\r\n  #indi-mail-en-more table.d-table td.d-stage::before { display: none; }\r\n}\r\n<\/style>\r\n<section id=\"indi-mail-en-more\" aria-label=\"More about email\">\r\n  <div class=\"d-wrap\">\r\n    <p class=\"d-eyebrow\">More about email<\/p>\r\n    <div class=\"d-list\">\r\n      <details class=\"d-dd\" id=\"mail-en-deliv\">\r\n        <summary><span class=\"d-sico\" style=\"background:#EEF3FF !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polyline points=\"22 12 16 12 14 15 10 15 8 12 2 12\"\/><path d=\"M5.45 5.11 2 12v6a2 2 0 0 0 2 2h16a2 2 0 0 0 2-2v-6l-3.45-6.89A2 2 0 0 0 16.76 4H7.24a2 2 0 0 0-1.79 1.11z\"\/><\/svg><\/span><h2 class=\"d-h2\">What do you need to set up for good email deliverability?<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><ol class=\"d-steps d-s3\"><li><span>1<\/span><div>With indigitall, each client sends from its own dedicated IP, so its reputation depends only on its own history, not on other senders.<\/div><\/li><li><span>2<\/span><div>Before the first send, the support team shares the DKIM, SPF and domain ownership token values, and you add them to your DNS.<\/div><\/li><li><span>3<\/span><div>Then the IP is warmed up gradually, starting with your most engaged users.<\/div><\/li><\/ol><div class=\"d-tw\"><table class=\"d-table d-c3\"><thead><tr><th scope=\"col\">Step<\/th><th scope=\"col\">What you do<\/th><th scope=\"col\">What to know<\/th><\/tr><\/thead><tbody><tr><td class=\"d-stage\" data-label=\"Step\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"7.5\" cy=\"15.5\" r=\"5.5\"\/><path d=\"m21 2-9.6 9.6\"\/><path d=\"m15.5 7.5 3 3L22 7l-3-3\"\/><\/svg>Authenticate the domain<\/span><\/td><td data-label=\"What you do\">Add the DKIM, SPF and ownership token values to your DNS<\/td><td data-label=\"What to know\">Gmail and Yahoo require SPF and DKIM from senders of more than 5,000 emails a day<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Step\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polyline points=\"22 7 13.5 15.5 8.5 10.5 2 17\"\/><polyline points=\"16 7 22 7 22 13\"\/><\/svg>Warm up the IP<\/span><\/td><td data-label=\"What you do\">About 5,000 emails on day one and roughly 20% more each day<\/td><td data-label=\"What to know\">It usually takes 2 to 6 weeks; after more than 15 days without sending, the IP needs warming again<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Step\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\/><path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\/><\/svg>Make unsubscribing easy<\/span><\/td><td data-label=\"What you do\">A visible unsubscribe link in every email<\/td><td data-label=\"What to know\">Gmail and Yahoo also expect a spam rate below 0.10%<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Step\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect width=\"18\" height=\"18\" x=\"3\" y=\"3\" rx=\"2\" ry=\"2\"\/><circle cx=\"9\" cy=\"9\" r=\"2\"\/><path d=\"m21 15-3.086-3.086a2 2 0 0 0-2.828 0L6 21\"\/><\/svg>Show your logo in the inbox<\/span><\/td><td data-label=\"What you do\">BIMI, with DMARC at quarantine or reject and a VMC<\/td><td data-label=\"What to know\">Gmail, Yahoo and Apple Mail show it, among others; Outlook does not<\/td><\/tr><\/tbody><\/table><\/div><\/div>\r\n      <\/details>\r\n      <details class=\"d-dd\" id=\"mail-en-list\">\r\n        <summary><span class=\"d-sico\" style=\"background:#EEF8E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polygon points=\"22 3 2 3 10 12.46 10 19 14 21 14 12.46 22 3\"\/><\/svg><\/span><h2 class=\"d-h2\">How do you keep an email list clean?<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><ul class=\"d-cards d-2\"><li class=\"d-card\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#EEF8E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><\/div><p class=\"d-p\">indigitall validates every address automatically: it checks the syntax, the health of the domain and test prefixes such as test@.<\/p><\/li><li class=\"d-card\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#FEF1E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m15 9-6 6\"\/><path d=\"m9 9 6 6\"\/><\/svg><\/span><\/div><p class=\"d-p\">An address that hard bounces is marked not valid at the first failure, and one that piles up three soft bounces is too.<\/p><\/li><\/ul><div class=\"d-note d-blue\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"11\" cy=\"11\" r=\"8\"\/><path d=\"m21 21-4.3-4.3\"\/><\/svg><p class=\"d-p\">Advanced validation, which catches nonexistent, disposable and spam-trap addresses, is optional and turned on by the support team.<\/p><\/div><div class=\"d-tw\"><table class=\"d-table d-c3\"><thead><tr><th scope=\"col\">Signal<\/th><th scope=\"col\">What indigitall does<\/th><th scope=\"col\">What to do<\/th><\/tr><\/thead><tbody><tr><td class=\"d-stage\" data-label=\"Signal\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m15 9-6 6\"\/><path d=\"m9 9 6 6\"\/><\/svg>Hard bounce<\/span><\/td><td data-label=\"What indigitall does\">Marks the address not valid and blocks later sends<\/td><td data-label=\"What to do\">Keep hard bounces below 0.5%<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Signal\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect width=\"18\" height=\"11\" x=\"3\" y=\"11\" rx=\"2\" ry=\"2\"\/><path d=\"M7 11V7a5 5 0 0 1 10 0v4\"\/><\/svg>Spam complaint or earlier unsubscribe<\/span><\/td><td data-label=\"What indigitall does\">Blocks the send before it goes out<\/td><td data-label=\"What to do\">Clean bounces and unsubscribes from your lists after every campaign<\/td><\/tr><\/tbody><\/table><\/div><\/div>\r\n      <\/details>\r\n      <details class=\"d-dd\" id=\"mail-en-faq\">\r\n        <summary><span class=\"d-sico\" style=\"background:#FEF1E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg><\/span><h2 class=\"d-h2\">FAQs: email marketing with indigitall<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><div class=\"d-faq\"><div><h3 class=\"d-h3\">When should you stop emailing inactive subscribers?<\/h3><p class=\"d-p\">indigitall's email best practices recommend that you consider removing contacts who have not engaged with any of the last five campaigns. Low engagement hurts the sender's reputation, and AI filters at mailbox providers can turn it into soft bounces. During an IP warm-up it matters even more: the first sends should go to the most engaged users.<\/p><\/div><div><h3 class=\"d-h3\">Can you design an email without knowing HTML?<\/h3><p class=\"d-p\">Yes. indigitall's <a href=\"https:\/\/documentation.indigitall.com\/docs\/creating-an-email2\" target=\"_blank\" rel=\"noopener\">email builder<\/a> lets you drag and drop text, images, buttons and columns, with desktop and mobile views. If you prefer code, you can use the HTML editor or upload a file. Keep the HTML under 100 KB, because Gmail clips messages larger than 102 KB.<\/p><\/div><div><h3 class=\"d-h3\">Can you add attachments and a legal footer to emails?<\/h3><p class=\"d-p\">Yes. When you set up a campaign in indigitall, you can upload attachments and choose an HTML footer, which the support team can create for you. Emails are also personalized with variables, such as each contact's name, that come from a CSV or from your customer fields.<\/p><\/div><div><h3 class=\"d-h3\">Why is an email open rate not exact?<\/h3><p class=\"d-p\">Because an open is an estimate: image blocking, Apple Mail's privacy protection and security scanners can hide real opens or count opens that are not real. That is why, in indigitall, the most reliable signal is the click, tracked on the email's standard links. Delivered means accepted by the receiving server, not necessarily placed in the inbox.<\/p><\/div><\/div><\/div>\r\n      <\/details>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"When should you stop emailing inactive subscribers?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"indigitall's email best practices recommend that you consider removing contacts who have not engaged with any of the last five campaigns. Low engagement hurts the sender's reputation, and AI filters at mailbox providers can turn it into soft bounces. 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leads and customers with perfectly timed, behavior-triggered email sequences that feel personal, not robotic.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/indigitall.com\/en\/email\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Email Campaigns that Drive Engagement &amp; Customer Loyalty\" \/>\n<meta property=\"og:description\" content=\"Nurture leads and customers with perfectly timed, behavior-triggered email sequences that feel personal, not robotic.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/indigitall.com\/en\/email\/\" \/>\n<meta property=\"og:site_name\" content=\"indigitall\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-30T14:01:40+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script 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