{"id":2965,"date":"2025-05-09T17:36:16","date_gmt":"2025-05-09T17:36:16","guid":{"rendered":"https:\/\/indigitall.com\/?post_type=channel&#038;p=2965"},"modified":"2026-10-30T14:02:06","modified_gmt":"2026-10-30T14:02:06","slug":"rcs","status":"publish","type":"channel","link":"https:\/\/indigitall.com\/en\/sms\/","title":{"rendered":"SMS\/RCS"},"author":3,"template":"","class_list":["post-2965","channel","type-channel","status-publish","hentry"],"acf":{"icon":241,"card_title":"SMS\/RCS","card_text":"Your order is on the way!","card_text_mobile":"Your order is on the way!","card_image":271,"card_image_mobile":1172,"flexible_content":[{"acf_fc_layout":"hero_page","background_type":"image","dark_filter":0,"background_image":944,"background_image_mobile":947,"background_video":null,"background_video_mobile":null,"pretitle":"Channels \/ SMS\/RCS","pretitle_font_size":"","title":"Be everywhere, \r\nanytime with smarter \r\nnotifications","title_font_size":"","subtitle":"","subtitle_font_size":"","button_1":{"title":"","url":"#getstarted","target":""},"button_2":{"title":"Download Ebook","url":"https:\/\/indigitall.com\/en\/ebook\/sms-2\/","target":"_blank"},"icon_button_2":651,"download_ebook":false,"ebook_title":"","extra_content":"brands","title_cards":"","cards":null,"brands_custom_background_color":false,"brands_background_color":"","custom_brands":false,"brands":null},{"acf_fc_layout":"slider_cards","pretitle":"SOLUTIONS","link":"","title":"Convert More With\r\n Smarter SMS and RCS Marketing","text":"","card_size":"normal","logo_size":"normal","cards":[{"icon":2901,"title":"Connect with Customers Instantly","text":"<span style=\"font-weight: 400;\">Reach customers instantly with SMS messaging, a proven channel for high open and response rates.\u00a0<\/span>","link":""},{"icon":2895,"title":"Deliver Rich, Interactive Experiences with RCS","text":"<span style=\"font-weight: 400;\">Elevate your messaging with RCS by combining the reliability of SMS with the richness of modern chat apps.\u00a0<\/span>","link":""},{"icon":2898,"title":"Combine with Other Channels\r\n","text":"<span style=\"font-weight: 400;\">Maximize the effectiveness of your messaging strategy by integrating SMS and RCS with other channels.<\/span>","link":""},{"icon":2987,"title":"Personalize Messages for Every Customer\r\n","text":"<span style=\"font-weight: 400;\">Deliver highly personalized SMS and RCS messages based on customer data, preferences, and behavior.\u00a0<\/span>","link":""}]},{"acf_fc_layout":"slider_cards_list","pretitle":"SOLUTIONS","link":"","title":"Simple, Reliable, and Effective","cards":[{"image":3471,"title":"SMS Messaging\r\n","text":"","list":[{"item":"Send campaigns in bulk."},{"item":"Get real-time analytics on delivery."},{"item":"Combine SMS with email and push in one Customer Journey."}]},{"image":3468,"title":"RCS Messaging","text":"","list":[{"item":"Multimedia-rich content. "},{"item":"Interactive elements like clickable buttons."},{"item":"Read receipts and typing indicators ."}]},{"image":3465,"title":"Omnichannel Integration\r\n","text":"","list":[{"item":"Combine SMS\/RCS with your other channels from one platform."},{"item":"Use SMS\/RCS as a follow-up to unread push notifications."},{"item":"Use RCS for messages with images and buttons, with SMS as the automatic fallback."}]},{"image":3462,"title":"Personalization\r\n","text":"","list":[{"item":"Dynamic content insertion for personalized messages."},{"item":"Behavior-based triggers for timely, relevant communication."},{"item":"A\/B testing to optimize message performance."}]}]},{"acf_fc_layout":"slider_features_channels","pretitle":"USE CASES","title":"SMS\/RCS\r\nUse Cases","link":{"title":"Explore use cases","url":"https:\/\/indigitall.com\/en\/use-case\/convert-more-customers\/","target":"_blank"},"cards":[{"number":"1","title":"Order & Shipping Notifications","text":"Send order confirmations, shipping updates, and delivery tracking links to keep customers informed."},{"number":"2","title":"Appointment Reminders & Booking","text":"Automate appointment confirmations, reminders, and rescheduling for healthcare, salons, or professional services."},{"number":"3","title":"Marketing & Promotions","text":"Share exclusive deals, discounts, and flash sales directly with customers to drive engagement and conversions."},{"number":"4","title":"Two-Factor Authentication (OTP & Security Alerts)","text":"Send one-time passwords (OTPs), login alerts, and fraud detection notifications securely."},{"number":"5","title":"Feedback & Surveys","text":"Collect customer feedback, reviews, or conduct quick surveys to improve service quality."},{"number":"6","title":"Community & Group Updates","text":"Engage users in group chats for announcements, discussions, or event coordination (e.g., schools, clubs, businesses)."},{"number":"7","title":"Payment & Invoice Notifications","text":"Send payment reminders, e-receipts, and invoice links for seamless transactions."},{"number":"8","title":"Event Invitations & RSVPs","text":"Share event details, send invites, and manage attendee confirmations via SMS."},{"number":"9","title":"Lead Nurturing & Follow-ups","text":"Engage potential customers with personalized follow-ups, product recommendations, and drip campaigns."}]},{"acf_fc_layout":"slider_big_cards","pretitle":"SUCCESS STORIES","title":"Chosen by Brands\r\nAll Over The World","link":{"title":"Success Stories","url":"https:\/\/indigitall.com\/en\/success-stories\/","target":"_blank"},"cards":[{"card_type":"default","background_type":"image","background":2922,"background_mobile":2925,"logo":2728,"link":"","pretitle":"","title":"","text":"I have been using indigitall for five years, and I can only recommend it to any marketing professional. It is a fundamental tool in our daily operations for communication and interaction with our entire audience.\r\n","footer_text":"Marcos Fernandez - Social Media Manager","card_title":"","card_text":""},{"card_type":"default","background_type":"image","background":2716,"background_mobile":2719,"logo":2722,"link":"","pretitle":"","title":"","text":"\u201cindigitall\u2019s platform has helped us to build a custom solution to increase the satisfaction and LTV through Whatsapp.\u201d","footer_text":"Head of Digital","card_title":"20%","card_text":"Reduction in Customer Service Operating Costs"},{"card_type":"default","background_type":"image","background":2773,"background_mobile":2770,"logo":2757,"link":"","pretitle":"","title":"","text":"\u201cThe best thing about indigitall is the closeness; the person who talk to us are always there for what we need. The interface is very simple and user-friendly, which makes the work easier. It is a tool designed for the user.\u201d","footer_text":"Jordi Aymar-  CMO at  Proclinic Group","card_title":"","card_text":""},{"card_type":"default","background_type":"image","background":2801,"background_mobile":2804,"logo":2746,"link":"","pretitle":"","title":"","text":"\"indigitall improved our customers' experience with the development of a powerful WhatsApp bot. Since we put it into production, calls to our customer service have decreased, and customer satisfaction increased by implementing this new service channel. Their support always resolves issues that arise quickly and effectively.\"\r\n","footer_text":"Customer Support Manager","card_title":"","card_text":""},{"card_type":"default","background_type":"image","background":2787,"background_mobile":2790,"logo":null,"link":"","pretitle":"","title":"","text":"See how Real Madrid and Atletico Madrid took advantage of indigitall's Whatsapp Chatbots to boost fan engagement and sales.","footer_text":"","card_title":"","card_text":""},{"card_type":"default","background_type":"image","background":2958,"background_mobile":2940,"logo":2928,"link":"","pretitle":"","title":"","text":"\"indigitall has enabled us to strengthen our company\u2019s digital strategy, substantially improving the experience of our existing customers by establishing more personal, contextualized, and segmented communications through the digital web notifications platform.\"\r\n","footer_text":"Adri\u00e1n Valenzuela - Chief Digital Officer","card_title":"","card_text":""},{"card_type":"default","background_type":"image","background":2961,"background_mobile":2949,"logo":2931,"link":"","pretitle":"","title":"","text":"\"Working with the Indigitall platform, especially Web Push, has been a highly valuable experience. Automated campaigns, retargeting, AI-based emails, and many other options allow for highly efficient, effective, and personalized communication through this platform. I highly recommend it.\"\r\n","footer_text":"Training and Communications Analyst","card_title":"","card_text":""},{"card_type":"default","background_type":"image","background":3072,"background_mobile":2943,"logo":2934,"link":"","pretitle":"","title":"","text":"\"The truth is that we have been using it in the company where I work for the last 3-4 years, and the platform is very intelligible and adapts to our needs as a means of communication. It offers a fast service, and we have rarely detected errors. In that case, the indigitall team has resolved the problem very quickly.\"\r\n","footer_text":"Deputy Director","card_title":"","card_text":""},{"card_type":"default","background_type":"image","background":2952,"background_mobile":2946,"logo":2937,"link":"","pretitle":"","title":"","text":"\"It increased the possibilities of interaction with my clients, opening new channels and new functionalities, which led to an incremental improvement in many business ratios.\"","footer_text":"Marketing, Producto & CX Director","card_title":"","card_text":""}]},{"acf_fc_layout":"card_title_list","pretitle":"CUSTOMER JOURNEY","title":"Channel Orchestration System? Sounds Perfect","text":"Optimize your communications and marketing campaigns from a single platform. AI ensures maximum conversion rates through automation and personalized content on each user's favorite channels.","list":null,"link":{"title":"Learn More","url":"https:\/\/indigitall.com\/customer-journey\/","target":""},"image_type":"right","image":2777,"image_mobile":2780},{"acf_fc_layout":"custom_html","code":"<style>\r\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Manrope:wght@400;500;600;700;800&display=swap');\r\n#indi-sms-en-more { all: initial; display: block; background: #F5F7FA !important; font-family: 'Manrope', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif !important; color: #3A4A61; -webkit-font-smoothing: antialiased; box-sizing: border-box !important; }\r\n#indi-sms-en-more *, #indi-sms-en-more *::before, #indi-sms-en-more *::after { box-sizing: border-box; margin: 0; padding: 0; font-family: inherit; }\r\n#indi-sms-en-more .d-wrap { max-width: 1120px; margin: 0 auto !important; padding: 64px 32px !important; }\r\n#indi-sms-en-more .d-eyebrow { 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display: inline-flex; align-items: center; justify-content: center; flex-shrink: 0; }\r\n#indi-sms-en-more h2.d-h2 { flex: 1; font-size: 20px !important; font-weight: 700 !important; line-height: 1.35 !important; letter-spacing: -0.01em !important; color: #0F3B7A !important; text-transform: none !important; margin: 0 !important; text-align: left !important; }\r\n#indi-sms-en-more .d-chev { flex-shrink: 0; width: 32px; height: 32px; border-radius: 50%; background: #F5F7FA; display: inline-flex; align-items: center; justify-content: center; transition: transform .2s ease; }\r\n#indi-sms-en-more details.d-dd[open] > summary .d-chev { transform: rotate(180deg); }\r\n#indi-sms-en-more .d-body { padding: 0 24px 32px 80px; display: flex; flex-direction: column; gap: 24px; }\r\n#indi-sms-en-more p.d-p, #indi-sms-en-more td, #indi-sms-en-more th, #indi-sms-en-more li { font-size: 16px; font-weight: 400; line-height: 1.65; color: #3A4A61; text-transform: none; letter-spacing: 0; text-align: left; }\r\n#indi-sms-en-more p.d-p { margin: 0 !important; }\r\n#indi-sms-en-more strong, #indi-sms-en-more b { font-weight: 700 !important; color: #0F3B7A !important; }\r\n#indi-sms-en-more em { font-style: italic; }\r\n#indi-sms-en-more a { color: #0072EF !important; text-decoration: underline !important; text-underline-offset: 3px !important; font-weight: 600 !important; }\r\n#indi-sms-en-more a:hover { color: #0F3B7A !important; }\r\n#indi-sms-en-more code { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace !important; font-size: 14px; background: #EEF3FF; color: #0F3B7A; padding: 2px 6px; border-radius: 6px; }\r\n#indi-sms-en-more h3.d-h3 { font-size: 17px !important; font-weight: 700 !important; line-height: 1.4 !important; color: #0F3B7A !important; text-transform: none !important; letter-spacing: 0 !important; margin: 0 !important; text-align: left !important; }\r\n#indi-sms-en-more ul.d-ul { list-style: none; display: flex; flex-direction: column; gap: 8px; }\r\n#indi-sms-en-more ul.d-ul > li { position: relative; padding-left: 24px; }\r\n#indi-sms-en-more ul.d-ul > li::before { content: ''; position: absolute; left: 4px; top: 11px; width: 8px; height: 8px; border-radius: 50%; background: #8ADA3F; }\r\n#indi-sms-en-more .d-cards { display: grid; gap: 16px; list-style: none; }\r\n#indi-sms-en-more .d-cards.d-2 { grid-template-columns: 1fr 1fr; }\r\n#indi-sms-en-more .d-cards.d-3 { grid-template-columns: repeat(3, 1fr); }\r\n#indi-sms-en-more .d-cards.d-4 { grid-template-columns: repeat(4, 1fr); }\r\n#indi-sms-en-more .d-card { background: #F7F9FC; border: 1px solid #E6ECF4; border-radius: 12px; padding: 24px; display: flex; flex-direction: column; gap: 16px; }\r\n#indi-sms-en-more .d-ch { display: flex; align-items: center; gap: 16px; }\r\n#indi-sms-en-more .d-ci { width: 40px; height: 40px; border-radius: 12px; background: #FFFFFF; display: inline-flex; align-items: center; justify-content: center; flex-shrink: 0; }\r\n#indi-sms-en-more h3.d-ct, #indi-sms-en-more .d-ct { font-size: 17px !important; font-weight: 700 !important; line-height: 1.4 !important; color: #0F3B7A !important; margin: 0 !important; text-transform: none !important; letter-spacing: 0 !important; }\r\n#indi-sms-en-more .d-card p.d-p, #indi-sms-en-more .d-card li { font-size: 15px; }\r\n#indi-sms-en-more .d-card.d-yes { border-top: 4px solid #8ADA3F; }\r\n#indi-sms-en-more .d-card.d-no { border-top: 4px solid #F07000; }\r\n#indi-sms-en-more .d-card.d-hi { background: #0F3B7A; border-color: #0F3B7A; }\r\n#indi-sms-en-more .d-card.d-hi .d-ct, #indi-sms-en-more .d-card.d-hi p.d-p, #indi-sms-en-more .d-card.d-hi li, #indi-sms-en-more .d-card.d-hi strong { color: #FFFFFF !important; }\r\n#indi-sms-en-more .d-card.d-hi a { color: #8ADA3F !important; }\r\n#indi-sms-en-more .d-note { border-radius: 12px; padding: 16px 24px; display: flex; gap: 16px; align-items: flex-start; }\r\n#indi-sms-en-more .d-note.d-green { background: #F3FBEA; border: 1px solid #DDF1C7; }\r\n#indi-sms-en-more .d-note.d-grey { background: #F7F9FC; border: 1px solid #E6ECF4; }\r\n#indi-sms-en-more .d-note.d-blue { background: #EEF3FF; border: 1px solid #D9E4FF; }\r\n#indi-sms-en-more .d-note svg { margin-top: 3px; flex-shrink: 0; }\r\n#indi-sms-en-more .d-stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 16px; }\r\n#indi-sms-en-more .d-stat { display: flex; flex-direction: column; gap: 8px; padding: 24px; background: #FFFFFF; border: 1px solid #E6ECF4; border-radius: 12px; border-left: 4px solid #0072EF; }\r\n#indi-sms-en-more .d-stat b { font-size: 32px; font-weight: 800; line-height: 1; color: #0F3B7A !important; letter-spacing: -0.02em; }\r\n#indi-sms-en-more .d-stat span { font-size: 15px; font-weight: 600; color: #5B6472; line-height: 1.4; }\r\n#indi-sms-en-more .d-flow { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; padding: 24px; background: #F7F9FC; border: 1px solid #E6ECF4; border-radius: 12px; }\r\n#indi-sms-en-more .d-node { display: inline-flex; align-items: center; gap: 8px; padding: 8px 16px; border-radius: 999px; background: #FFFFFF; border: 1px solid #D9E4FF; font-size: 15px; font-weight: 700; color: #0F3B7A; }\r\n#indi-sms-en-more .d-node.d-on { background: #0F3B7A; border-color: #0F3B7A; color: #FFFFFF; }\r\n#indi-sms-en-more .d-arrow { display: inline-flex; }\r\n#indi-sms-en-more ol.d-steps { list-style: none; display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; }\r\n#indi-sms-en-more ol.d-steps.d-s1 { grid-template-columns: 1fr; } #indi-sms-en-more ol.d-steps.d-s2 { grid-template-columns: 1fr 1fr; } #indi-sms-en-more ol.d-steps.d-s3 { grid-template-columns: repeat(3, 1fr); }\r\n#indi-sms-en-more ol.d-steps li { display: flex; align-items: flex-start; gap: 16px; padding: 16px; background: #F7F9FC; border: 1px solid #E6ECF4; border-radius: 12px; font-size: 15px; font-weight: 600; color: #0F3B7A; }\r\n#indi-sms-en-more ol.d-steps li > span { width: 32px; height: 32px; border-radius: 50%; background: #0F3B7A; color: #FFFFFF; display: inline-flex; align-items: center; justify-content: center; font-size: 15px; font-weight: 700; flex-shrink: 0; }\r\n#indi-sms-en-more ol.d-steps li > div { padding-top: 4px; }\r\n#indi-sms-en-more ul.d-checks { list-style: none; display: grid; grid-template-columns: 1fr 1fr; gap: 8px 24px; }\r\n#indi-sms-en-more ul.d-checks li { display: flex; gap: 8px; align-items: flex-start; }\r\n#indi-sms-en-more ul.d-checks li svg { margin-top: 4px; flex-shrink: 0; }\r\n#indi-sms-en-more ul.d-chips { list-style: none; display: flex; flex-wrap: wrap; gap: 8px; }\r\n#indi-sms-en-more ul.d-chips li { padding: 8px 16px; border-radius: 999px; background: #EEF3FF; color: #0F3B7A; font-size: 15px; font-weight: 700; line-height: 1.3; }\r\n#indi-sms-en-more .d-split { display: grid; grid-template-columns: 1fr 1fr; gap: 24px; align-items: start; }\r\n#indi-sms-en-more .d-split > div { display: flex; flex-direction: column; gap: 16px; }\r\n#indi-sms-en-more .d-tw { width: 100%; }\r\n#indi-sms-en-more table.d-table { width: 100%; border-collapse: separate; border-spacing: 0; border: 1px solid #E6ECF4; border-radius: 12px; overflow: hidden; table-layout: fixed; background: #FFFFFF; }\r\n#indi-sms-en-more table.d-table th { background: #0F3B7A; text-align: left; font-size: 15px; font-weight: 700; color: #FFFFFF; padding: 16px; vertical-align: bottom; }\r\n#indi-sms-en-more table.d-table td { font-size: 15px; padding: 16px; border-bottom: 1px solid #E6ECF4; vertical-align: top; overflow-wrap: anywhere; }\r\n#indi-sms-en-more table.d-table tbody tr:nth-child(even) td { background: #F7F9FC; }\r\n#indi-sms-en-more table.d-table tr:last-child td { border-bottom: 0; }\r\n#indi-sms-en-more table.d-table td.d-stage { font-weight: 700; color: #0F3B7A; }\r\n#indi-sms-en-more table.d-table td.d-stage span { display: inline-flex; align-items: flex-start; gap: 8px; }\r\n#indi-sms-en-more table.d-table td.d-stage svg { margin-top: 3px; flex-shrink: 0; }\r\n#indi-sms-en-more .d-faq { display: flex; flex-direction: column; }\r\n#indi-sms-en-more .d-faq > div { padding: 24px 0; border-top: 1px solid #E6ECF4; display: flex; flex-direction: column; gap: 8px; }\r\n#indi-sms-en-more .d-faq > div:first-child { padding-top: 0; border-top: 0; }\r\n@media (max-width: 960px) {\r\n  #indi-sms-en-more .d-cards.d-3, #indi-sms-en-more .d-cards.d-4, #indi-sms-en-more ol.d-steps, #indi-sms-en-more ol.d-steps.d-s3 { grid-template-columns: 1fr 1fr; }\r\n  #indi-sms-en-more .d-body { padding: 0 24px 32px; }\r\n}\r\n@media (max-width: 760px) {\r\n  #indi-sms-en-more .d-wrap { padding: 40px 16px !important; }\r\n  #indi-sms-en-more details.d-dd > summary { padding: 16px; gap: 16px; }\r\n  #indi-sms-en-more h2.d-h2 { font-size: 17px !important; }\r\n  #indi-sms-en-more .d-body { padding: 0 16px 24px; gap: 16px; }\r\n  #indi-sms-en-more .d-cards.d-2, #indi-sms-en-more .d-cards.d-3, #indi-sms-en-more .d-cards.d-4, #indi-sms-en-more ol.d-steps, #indi-sms-en-more ol.d-steps.d-s2, #indi-sms-en-more ol.d-steps.d-s3, #indi-sms-en-more ul.d-checks, #indi-sms-en-more .d-split { grid-template-columns: 1fr; }\r\n  #indi-sms-en-more .d-card { padding: 16px; }\r\n  #indi-sms-en-more .d-note { padding: 16px; }\r\n  #indi-sms-en-more .d-flow { flex-direction: column; align-items: flex-start; padding: 16px; }\r\n  #indi-sms-en-more .d-arrow { transform: rotate(90deg); margin-left: 16px; }\r\n  #indi-sms-en-more table.d-table, #indi-sms-en-more table.d-table tbody, #indi-sms-en-more table.d-table tr, #indi-sms-en-more table.d-table td { display: block; width: 100%; }\r\n  #indi-sms-en-more table.d-table { border: 0; border-radius: 0; overflow: visible; background: transparent; }\r\n  #indi-sms-en-more table.d-table thead { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }\r\n  #indi-sms-en-more table.d-table tr { border: 1px solid #E6ECF4; border-radius: 12px; overflow: hidden; margin-bottom: 16px; background: #FFFFFF; }\r\n  #indi-sms-en-more table.d-table tbody tr:nth-child(even) td { background: #FFFFFF; }\r\n  #indi-sms-en-more table.d-table td { border-bottom: 1px solid #E6ECF4; }\r\n  #indi-sms-en-more table.d-table td::before { content: attr(data-label); display: block; font-size: 15px; font-weight: 700; color: #0F3B7A; margin-bottom: 8px; }\r\n  #indi-sms-en-more table.d-table td.d-stage { background: #F7F9FC !important; }\r\n  #indi-sms-en-more table.d-table td.d-stage::before { display: none; }\r\n}\r\n#indi-sms-en-more table.d-c2 th:first-child { width: 36%; }\r\n<\/style>\r\n<section id=\"indi-sms-en-more\" aria-label=\"More about SMS and RCS\">\r\n  <div class=\"d-wrap\">\r\n    <p class=\"d-eyebrow\">More about SMS and RCS<\/p>\r\n    <div class=\"d-list\">\r\n      <details class=\"d-dd\" id=\"sms-en-us\">\r\n        <summary><span class=\"d-sico\" style=\"background:#EEF3FF !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><\/span><h2 class=\"d-h2\">What does an SMS marketing platform need to text US phone numbers?<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><p class=\"d-p\">Business texts to US numbers need a registered brand and campaign, either 10DLC or toll-free, and approval takes days to weeks.<\/p><div class=\"d-note d-green\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 14h3a2 2 0 0 1 2 2v3a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-7a9 9 0 0 1 18 0v7a2 2 0 0 1-2 2h-1a2 2 0 0 1-2-2v-3a2 2 0 0 1 2-2h3\"\/><\/svg><p class=\"d-p\">indigitall's support team sends the registration form and manages the submission.<\/p><\/div><h3 class=\"d-h3\">A <a href=\"https:\/\/documentation.indigitall.com\/docs\/us-sms-compliance\" target=\"_blank\" rel=\"noopener\">10DLC registration<\/a> asks for<\/h3><ul class=\"d-cards d-2\"><li class=\"d-card\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#EEF3FF !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"7.5\" cy=\"15.5\" r=\"5.5\"\/><path d=\"m21 2-9.6 9.6\"\/><path d=\"m15.5 7.5 3 3L22 7l-3-3\"\/><\/svg><\/span><h3 class=\"d-ct\">the company's tax ID<\/h3><\/div><\/li><li class=\"d-card\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#EEF8E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M20 10c0 6-8 12-8 12s-8-6-8-12a8 8 0 0 1 16 0Z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg><\/span><h3 class=\"d-ct\">a physical address<\/h3><\/div><\/li><li class=\"d-card\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#FEF1E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 2a14.5 14.5 0 0 0 0 20 14.5 14.5 0 0 0 0-20\"\/><path d=\"M2 12h20\"\/><\/svg><\/span><h3 class=\"d-ct\">a live website<\/h3><\/div><\/li><li class=\"d-card\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#0F3B7A !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#8ADA3F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><h3 class=\"d-ct\">proof of how each person opted in<\/h3><\/div><\/li><\/ul><div class=\"d-tw\"><table class=\"d-table d-c2\"><thead><tr><th scope=\"col\">Requirement<\/th><th scope=\"col\">What it means<\/th><\/tr><\/thead><tbody><tr><td class=\"d-stage\" data-label=\"Requirement\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M15 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V7Z\"\/><path d=\"M14 2v4a2 2 0 0 0 2 2h4\"\/><path d=\"M10 9H8\"\/><path d=\"M16 13H8\"\/><path d=\"M16 17H8\"\/><\/svg>Documented opt-in<\/span><\/td><td data-label=\"What it means\">Each recipient agreed to receive texts, and you can show how<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Requirement\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg>Brand in the first message<\/span><\/td><td data-label=\"What it means\">The first text names the business<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Requirement\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m15 9-6 6\"\/><path d=\"m9 9 6 6\"\/><\/svg>Opt-out<\/span><\/td><td data-label=\"What it means\">STOP and UNSUBSCRIBE are honored at once, with a confirmation<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Requirement\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\/><path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\/><\/svg>Links<\/span><\/td><td data-label=\"What it means\">Public URL shorteners are not accepted; a branded domain is<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"Requirement\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg>Content<\/span><\/td><td data-label=\"What it means\">Sexual content, hate speech, alcohol, firearms, tobacco and vaping are not allowed<\/td><\/tr><\/tbody><\/table><\/div><\/div>\r\n      <\/details>\r\n      <details class=\"d-dd\" id=\"sms-en-delivery\">\r\n        <summary><span class=\"d-sico\" style=\"background:#EEF8E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 3v18h18\"\/><path d=\"M18 17V9\"\/><path d=\"M13 17V5\"\/><path d=\"M8 17v-3\"\/><\/svg><\/span><h2 class=\"d-h2\">How do you know whether an SMS was delivered, and why one fails?<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><p class=\"d-p\">With indigitall, every send leaves a trail.<\/p><ul class=\"d-cards d-1\"><li class=\"d-card\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#EEF3FF !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 3v18h18\"\/><path d=\"M18 17V9\"\/><path d=\"M13 17V5\"\/><path d=\"M8 17v-3\"\/><\/svg><\/span><h3 class=\"d-ct\"><a href=\"https:\/\/documentation.indigitall.com\/docs\/sms-statistics\" target=\"_blank\" rel=\"noopener\">SMS statistics<\/a><\/h3><\/div><ul class=\"d-chips\"><li>sendings<\/li><li>CTR<\/li><li>the message parts sent<\/li><\/ul><\/li><li class=\"d-card\"><div class=\"d-ch\"><span class=\"d-ci\" style=\"background:#EEF8E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M15 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V7Z\"\/><path d=\"M14 2v4a2 2 0 0 0 2 2h4\"\/><path d=\"M10 9H8\"\/><path d=\"M16 13H8\"\/><path d=\"M16 17H8\"\/><\/svg><\/span><h3 class=\"d-ct\">CSV with device data<\/h3><\/div><p class=\"d-p\">one row per message<\/p><ul class=\"d-checks\"><li><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><span>the carrier<\/span><\/li><li><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><span>the status it returned (for example DELIVRD, delivered)<\/span><\/li><li><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><span>the error description if there was one<\/span><\/li><li><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><span>the number of parts<\/span><\/li><li><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><span>whether it went out as transactional or marketing<\/span><\/li><\/ul><\/li><\/ul><div class=\"d-note d-blue\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"11\" cy=\"11\" r=\"8\"\/><path d=\"m21 21-4.3-4.3\"\/><\/svg><p class=\"d-p\">That shows whether a problem sits with one carrier or with the message itself.<\/p><\/div><div class=\"d-tw\"><table class=\"d-table d-c3\"><thead><tr><th scope=\"col\">What happens<\/th><th scope=\"col\">Where you see it<\/th><th scope=\"col\">What to know<\/th><\/tr><\/thead><tbody><tr><td class=\"d-stage\" data-label=\"What happens\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0072EF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polygon points=\"22 3 2 3 10 12.46 10 19 14 21 14 12.46 22 3\"\/><\/svg>Failures cluster on one carrier<\/span><\/td><td data-label=\"Where you see it\">The carrier and error description of each message<\/td><td data-label=\"What to know\">Comparing carriers tells you whether the problem is the list or the route<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"What happens\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#12872F\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect width=\"18\" height=\"11\" x=\"3\" y=\"11\" rx=\"2\" ry=\"2\"\/><path d=\"M7 11V7a5 5 0 0 1 10 0v4\"\/><\/svg>Messages to US numbers are blocked<\/span><\/td><td data-label=\"Where you see it\">The delivery status<\/td><td data-label=\"What to know\">Business texts to US numbers need a registered brand and campaign<\/td><\/tr><tr><td class=\"d-stage\" data-label=\"What happens\"><span><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m9 9 5 12 1.8-5.2L21 14Z\"\/><path d=\"M7.2 2.2 8 5.1\"\/><path d=\"m5.1 8-2.9-.8\"\/><path d=\"M14 4.1 12 6\"\/><path d=\"m6 12-1.9 2\"\/><\/svg>Few clicks on links<\/span><\/td><td data-label=\"Where you see it\">The clicks of each message<\/td><td data-label=\"What to know\">A short link on the brand's own domain looks more trustworthy than a generic one<\/td><\/tr><\/tbody><\/table><\/div><\/div>\r\n      <\/details>\r\n      <details class=\"d-dd\" id=\"sms-en-faq\">\r\n        <summary><span class=\"d-sico\" style=\"background:#FEF1E6 !important\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#F07000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3\"\/><path d=\"M12 17h.01\"\/><\/svg><\/span><h2 class=\"d-h2\">FAQs: SMS and RCS marketing with indigitall<\/h2><span class=\"d-chev\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0F3B7A\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/summary>\r\n        <div class=\"d-body\"><div class=\"d-faq\"><div><h3 class=\"d-h3\">What do you need to send RCS messages, and what happens if a phone does not support it?<\/h3><p class=\"d-p\"><a href=\"https:\/\/documentation.indigitall.com\/docs\/rcs\" target=\"_blank\" rel=\"noopener\">RCS messages<\/a> arrive in the phone's default messaging app, on Android and iPhone, as long as the device, the operating system, the carrier, the region and the user's settings allow it and there is an internet connection. If RCS is not available for a recipient, indigitall sends the message as SMS automatically. RCS shows the brand's verified logo, images and buttons.<\/p><\/div><div><h3 class=\"d-h3\">Why does one text message count as several?<\/h3><p class=\"d-p\">Because a single SMS holds 160 characters. With emojis and other special characters the limit drops to 70, and a longer text is split into parts of 153 characters. In indigitall, the SMS statistics show how many parts each message used, so you can see which templates are being split and shorten them.<\/p><\/div><div><h3 class=\"d-h3\">Can SMS links use the brand's own domain?<\/h3><p class=\"d-p\">Yes. indigitall's <a href=\"https:\/\/documentation.indigitall.com\/docs\/branded-link-shortener-now-available\" target=\"_blank\" rel=\"noopener\">branded link shortener<\/a> works with your own domain: you point a subdomain to the shortener and indigitall finishes the setup. It works for SMS and for web and app chat, and the link's destination can be changed later. For US traffic it matters even more, because public shorteners are not accepted in 10DLC registration.<\/p><\/div><div><h3 class=\"d-h3\">How do you keep customers from mistaking your texts for phishing?<\/h3><p class=\"d-p\">With indigitall, a few signals help. In RCS, the message arrives with the brand's logo and name verified, so customers see who is writing before they open it. In SMS, the brand name in the first message and short links on the brand's own domain make the text recognizable as legitimate, and a clear STOP option shows it respects the reader.<\/p><\/div><\/div><\/div>\r\n      <\/details>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What do you need to send RCS messages, and what happens if a phone does not support it?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"RCS messages arrive in the phone's default messaging app, on Android and iPhone, as long as the device, the operating system, the carrier, the region and the user's settings allow it and there is an internet connection. If RCS is not available for a recipient, indigitall sends the message as SMS automatically. 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