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indigitall · Retail — Hero English
One Platform for the Full Commerce Journey

From anonymous visitor to loyal customer. No gaps, no dead ends.

Every retail team runs into the same hidden problem: marketing sends the campaign, support gets the reply, and the data that should connect them lives in three different tools. indigitall unifies the entire commerce conversation. Behavioral signals, AI, and every channel work from one profile — so the message that wins the sale is the same platform that keeps the customer.

  • Real-time triggers

    The cart fires in seconds, not hours.

    Browse, abandon, purchase — every behavioral event triggers an automated message across push, WhatsApp, and email the moment it happens. No batch lag. No missed windows.

    Live · triggered just now
  • CDP · Identity resolution

    One customer. Web, app, WhatsApp, in-store.

    The indigitall CDP stitches identity across every touchpoint. Anonymous web visitors, app users, and WhatsApp contacts merge into one unified profile your marketing team can act on immediately.

    Identity resolved · 4 touchpoints merged
  • WhatsApp commerce

    Two-way commerce in one conversation thread.

    From product discovery to checkout to post-purchase support — all inside WhatsApp. indigitall holds Meta Business Partner Tier 1 status, the premier classification in Spain.

    Meta Business Partner · Tier 1
  • Predictive AI

    Predictive, not reactive.

    AI scores churn probability, recommends the next best offer, and optimizes send time by channel — automatically. No rules to write. No analyst required.

    AI-powered · no rules required
Customer Journeys

Every shopper has a different story. One platform plays all of them.

Pick a journey to see how it plays out across every channel — behavioral triggers, AI personalization, and a live phone preview showing exactly what the customer receives at each step.

PreviewActivate
Journey triggers on behavioral event ·AI personalization active ·One customer profile
Step 1 / 4
Proof

Production results from retailers who bet on conversations, not campaigns.

Mexico · Retail

Soriana replaced mass-blast push with behavioral segmentation. Abandoned cart triggers and high-intent product views became automated, personalized flows — across their full customer base in Mexico.

20% of all sales now from push
+78% CSAT
+18% lift in loyalty benefit redemption vs email
Spain · DTC Coffee Subscription

Incapto built a coffee subscription model inside WhatsApp, including a one-tap Panic Button for instant reorders. A WhatsApp AI trained exclusively on their product catalog handles support without hallucinating. No human required for 70% of conversations.

70% of chats resolved without human
+12.5% average order value
−56% churn rate
€30k MRR from WhatsApp alone
Spain · Books & eCommerce

Casa del Libro implemented automated cart-recovery journeys across push and email, targeting high-intent abandoners with personalized re-engagement — timed to the moment intent was highest.

+6% revenue increase
5.6% of abandoned carts recovered

Source: indigitall production data — Soriana, Incapto and Casa del Libro, 2026.

SUCCESS STORIES

novaventa

"Working with the Indigitall platform, especially Web Push, has been a highly valuable experience. Automated campaigns, retargeting, AI-based emails, and many other options allow for highly efficient, effective, and personalized communication through this platform. I highly recommend it."

rentik

"It increased the possibilities of interaction with my clients, opening new channels and new functionalities, which led to an incremental improvement in many business ratios."

bed bath and beyond

"indigitall has enabled us to strengthen our company’s digital strategy, substantially improving the experience of our existing customers by establishing more personal, contextualized, and segmented communications through the digital web notifications platform."

Measured Outcomes

Numbers from production deployments, not demos.

20%
Of total revenue driven by push
Behavioral segmentation replacing mass blast
Soriana
+5.6%
Abandoned carts recovered
Automated recovery journeys
Casa del Libro
+78%
CSAT improvement
Post-segmentation customer satisfaction
Soriana
−56%
Churn rate reduction
WhatsApp subscription model
Incapto
+12.5%
Average order value
AI-powered cross-sell in chat
Incapto
70%
Support chats resolved without a human
RAG-trained AI on product catalog
Incapto

Source: indigitall production data — Soriana, Casa del Libro and Incapto, 2026.

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