Soriana replaced mass-blast push with behavioral segmentation. Abandoned cart triggers and high-intent product views became automated, personalized flows — across their full customer base in Mexico.
Turn Every Browsing Session
Into a Buying Conversation
96% of shoppers don't buy on their first visit. indigitall connects behavioral data, AI, and every channel into one commerce layer — so the cart that almost converted becomes the sale that did. Real-time triggers, WhatsApp commerce, AI personalization, and push across every device. One platform. One customer profile. No abandoned journeys.
From anonymous visitor to loyal customer. No gaps, no dead ends.
Every retail team runs into the same hidden problem: marketing sends the campaign, support gets the reply, and the data that should connect them lives in three different tools. indigitall unifies the entire commerce conversation. Behavioral signals, AI, and every channel work from one profile — so the message that wins the sale is the same platform that keeps the customer.
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Real-time triggers
The cart fires in seconds, not hours.
Browse, abandon, purchase — every behavioral event triggers an automated message across push, WhatsApp, and email the moment it happens. No batch lag. No missed windows.
Live · triggered just now -
CDP · Identity resolution
One customer. Web, app, WhatsApp, in-store.
The indigitall CDP stitches identity across every touchpoint. Anonymous web visitors, app users, and WhatsApp contacts merge into one unified profile your marketing team can act on immediately.
Identity resolved · 4 touchpoints merged -
WhatsApp commerce
Two-way commerce in one conversation thread.
From product discovery to checkout to post-purchase support — all inside WhatsApp. indigitall holds Meta Business Partner Tier 1 status, the premier classification in Spain.
Meta Business Partner · Tier 1 -
Predictive AI
Predictive, not reactive.
AI scores churn probability, recommends the next best offer, and optimizes send time by channel — automatically. No rules to write. No analyst required.
AI-powered · no rules required
Every shopper has a different story. One platform plays all of them.
Pick a journey to see how it plays out across every channel — behavioral triggers, AI personalization, and a live phone preview showing exactly what the customer receives at each step.
Production results from retailers who bet on conversations, not campaigns.
Incapto built a coffee subscription model inside WhatsApp, including a one-tap Panic Button for instant reorders. A WhatsApp AI trained exclusively on their product catalog handles support without hallucinating. No human required for 70% of conversations.
Casa del Libro implemented automated cart-recovery journeys across push and email, targeting high-intent abandoners with personalized re-engagement — timed to the moment intent was highest.
Source: indigitall production data — Soriana, Incapto and Casa del Libro, 2026.
Numbers from production deployments, not demos.
- 20%
- Of total revenue driven by push
- Behavioral segmentation replacing mass blast Soriana
- +5.6%
- Abandoned carts recovered
- Automated recovery journeys Casa del Libro
- +78%
- CSAT improvement
- Post-segmentation customer satisfaction Soriana
- −56%
- Churn rate reduction
- WhatsApp subscription model Incapto
- +12.5%
- Average order value
- AI-powered cross-sell in chat Incapto
- 70%
- Support chats resolved without a human
- RAG-trained AI on product catalog Incapto
Source: indigitall production data — Soriana, Casa del Libro and Incapto, 2026.